Posted 25 December 2009 - 03:33 PM
Garmanma -- I was searching the internet for places to submit complaints about samsung appliances when I found your post and HAD to register on this site to add to this thread -- Hopefully its not too late already !
Last year, 12/29/2008, my wife and I purchased a complete Samsung stainless steel kitchen ( french door refrigerator, dishwasher, electric range and microwave ) and installed the appliances about a week later. From DAY ONE, we had issues with the icemaker not making ice and the microwave making a "clicking" noise while running. After calling the Samsung Customer Service Center, the icemaker issue seems to have been resolved but the microwave noise comes and goes. Almost a year later, before the warranty expired, I decided that I would make Samsung come and figure out what this noise was before the appliance failed out of warranty and on November 12, 2009 I called Samsung to request service and was provided the Service Request number and the name of the Service company -- I was told to expect to be contacted by the company within 24-48 hours to schedule the service appointment. A week later, after not hearing from the service provider, I again called Samsung and was told that they would re-fax the request to the service provider and provided me with their phone number as well. The next day, I called them and advised them that I had been waiting to hear from them to schedule the service -- No answer so I left a message. About a week later, still no response so I called the service provider again and this time got an answer. I explained that I had been waiting and was given some lame excuse that they had not ever received any communications from Samsung ( but said nothing about my voice message a week earlier ) and told me that the "technician" would look over the complaint details and get back to me within 48 hours to schedule the appointment yet, after another week, still nothing and I called Samsung to demand a different service provider. The second service provider ( A-1 Appliance ) contacted me promptly and scheduled the appointment for December 7, 2009 ( I had to take a day off work to be there during THEIR business hours ). By the time the technician arrived, the "clicking" noise in the microwave had gotten noticeably worse, the handle broke off the microwave door, several buttons on the touch pad stopped working and the microwave unpredictably started by itself. On December 7th, the technician arrived and diagnosed the problems ( needs a new turntable motor, the entire door needs to be replaced as well as the touch pad ). Parts would be ordered and I would be contacted when the parts arrived -- I wasn't offered a copy of the service report that I was required to sign but demanded one ( just in case, for proof ). TWO WEEKS later, still nothing. I again contacted Samsung and let them know that my recent order for a new Samsung front loading washer and dryer had been cancelled due to the obvious lack of reliability of the appliances and, more importantly, non-existent service. On the following business day, I was contacted by A-1 Appliance to let me know that they were waiting for parts that were on back-order and would be contacted when the parts arrived -- Another week has passed and it is obvious that the parts are on a "slow boat from China" because I could have driven to anywhere in the country and back to pick up the parts ... TWICE in the time that I have been waiting for Samsung to take care of their junk.
As I said, our order for a new Samsung washer and dryer has been cancelled and we will buy another GE or Maytag -- They cost less that the self-proclaimed "top-quality", over-priced Samsung appliances and, in my past experiences, both GE and Maytag appliances have provided problem-free operation for YEARS ( My previous Maytag refrigerator lasted 14 years ... 8 years after surviving a house fire in 2002 !!! The previous GE range and microwave were in PERFECT working condition after 8 years but replaced to match the refrigerator. Oh ... The washer and dryer we now have are ALSO Maytag .... 14 years old and STILL working flawlessly ( scratched up a bit but still working and didn't cost $3000 either ).
Bottom line .... If you already bought your Samsung appliance, I wish you alot better luck than we have had with ours but, in my opinion, Samsung appliances are over-priced, unreliable junk and I'll never own another at ANY price.