Posted 12 December 2009 - 08:55 AM
My laptop contracted the Internet Security 2010 virus and it won't delete. Before the laptop got infected, I had just opened up a browser, when all of a sudden, a bunch of windows started popping up and pretty much froze the computer. I don't think I clicked on any ads or whatnot, but I might have while trying to x out all the windows. After waiting for a good 10-20 mins to see if it would unfreeze, I decided to restart to unfreeze the computer. As the computer turned on, I don't remember for sure if everything was fully loaded or if the computer was still loading itself, the blue screen of death came on so I shut off the laptop. That was when all the problems started. Upon reboot, after the loading screen, a black screen appeared and a window popped up that said I had a worm.win32 netsky virus, or something along the lines of that. I tried using Malwarebytes' Anti-Malware, however, after I download and installed it, the program would not run. I even ran a couple Spybot and HouseCall virus scans. The first time HouseCall detected things and deleted it. Now every time I run HouseCall scan, it says that nothing is detected. As for Spybot, the first time I scanned, it detected lots of viruses, which I deleted. However, after I restarted the computer, the virus pop-up came back again after the loading screen.
As of right now, after I restarted the laptop, my desktop and start/task bar are not showing. The only thing that appears is the wallpaper along with the "my computer" folder. Through the "my computer" folder is the only way I can navigate around to use the Internet Explorer, etc. The task manager is also not working. A message appears and says that the task manager is infected by a virus and that I should run my anti-virus scan. I am using Windows Vista. I do not know the windows version because when I tried to check a message popped up saying the virus affected that too.
I have no idea and do not know what else to do! I would appreciated it so so so much if someone could help me. Much thanks in advance!