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Unable to delete Restore Points..


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#1 HypNotYzd!

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Posted 12 December 2009 - 03:56 AM

So basically I usually use CCleaner to remove unwated restore points. I do it because my computer desparately needs the space. I recently removed a bunch of infections from my machine (with the help of one of BleepingComputer's admins), however now I am unable to remove ANY of my restore points using either CCleaner or doing it manually with System Restore.

Everytime I use go into System Restore, it gives me this message:

"System restore is not able to protect your computer. Please restart your computer and then run system restore again."

Does that mean that I am still infected or is it something else? Malwarebytes and my other programs havn't come up with anything so I'm a little confused...

Thankyou in advance =)

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#2 petewills

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Posted 12 December 2009 - 04:50 AM

You are able to get into system restore?

The easiest way to delete all restore points is to go into System Restore and turn it off:

My Computer, Properties, System Restore Tab, Turn off System Restore.

Reboot.

Turn it on again.

If it will not turn on, you may need to run further antimalware scans.

Instead of CC Cleaner, to delete unwanted restore points except the last one:

In Windows Explorer:
Right click on Local Disk
Select Properties
Select Disk Clean up
Select More options
Delete all old SR points except the latest.

If you need to, How to reinstall system restore in XP:

http://bertk.mvps.org/html/reinstall.html

#3 HypNotYzd!

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Posted 12 December 2009 - 05:02 AM

When I tried to disable system restore (and thus REMOVE all of the existing restore points) it came up with this message:

"System Restore encountered an error trying to enable/disable one or more drives. Please restart your machine and try again."

Also (in disk cleanup), when it asks me if I would like to remove all the restore points except the last one, I clicked 'yes' although once the disk cleanup runs, it STILL does not remove them. Checking CCleaner, all of the system restore points all still there.

What the hell?? I'm obviously still infected then right??

#4 petewills

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Posted 12 December 2009 - 05:10 AM

I would also run this program, which found more than Malwarebytes for me on one occasion:

SuperAntiSpyware

http://www.superantispyware.com/download.html

If you've already done that, I think you may have to go back to the
Security Am I Infected What do I do Forum

May be more serious than malware, e.g. rootkits.

Pete

#5 HypNotYzd!

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Posted 12 December 2009 - 05:54 AM

Yeah I already use that =(

Should I wait here for an admin to have a look? Or should I just go ahead and post in the Security section?

#6 petewills

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Posted 12 December 2009 - 05:56 AM

Sorry for spelling out the SR detail, one has to assume sometimes that the poster doesn't know too much -
you are obviously on top of things.

Btw, you will see in these forums that no-one would ever recommend using a registry cleaner -
the perceived wisdom is that they make little difference and sometimes do more harm than good,
but you make your own choices in the end. End of sermon.

In the other forum, they generally start with Malwarebytes and SAS, which is what many of us
use routinely. If they don't help, you need to go back to the malware team. They are in a better
position to advise you. So, yes, post there rather than wait for an Administrator.

Pete

#7 petewills

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Posted 12 December 2009 - 06:08 AM

Have you tried reinstalling system restore?

#8 Guest_Abacus 7_*

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Posted 12 December 2009 - 06:09 AM

:flowers:

You should also look at the Space that Windows has allocated to System Restore? That can severely affect Memory. Usually it is an incredible amount, whereas 3% is more than amble and still allow a few Restore Points if needed.

Go to System Restore and look down the left for "System Restore Settings" left click on it, then see the Bar? Slide the Pointer towards 3% Click Apply, then OK.

Try that out?

Post back after if other Drives show up there besides C:Drive

Edit, they each should be turned off as System Restore does not really work on them, only yhe Operating Drive, yet can take up Space and maybe memory on them

What is your HDD Rating and Your RAM?

A Defrag of your HDD will also help if you have not already done that.

If no Joy from this re-post in "Am I infected" telling them what you have done since. It will Help them to Help you.

:thumbsup:

Edited by Abacus 7, 12 December 2009 - 06:23 AM.


#9 petewills

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Posted 12 December 2009 - 06:19 AM

That's a fair point, mine is set to maximum, 12%, but then I only use 30% of my drive.
The OP is short of space - it may well help.

#10 Guest_Abacus 7_*

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Posted 12 December 2009 - 06:25 AM

That's a fair point, mine is set to maximum, 12%, but then I only use 30% of my drive.
The OP is short of space - it may well help.


I bet it does, Mate.

Edit. To Operate just XP, without Videos and Pictures, you need at least 40G of HDD Space

:thumbsup:

Edited by Abacus 7, 12 December 2009 - 06:28 AM.


#11 petewills

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Posted 12 December 2009 - 06:31 AM

Let's hope it's as simple as that, in which case, I'm going back to bed!

Pete :thumbsup:

#12 Guest_Abacus 7_*

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Posted 12 December 2009 - 06:38 AM

:flowers:

It could also be that there is also something there? I told the Path to go, if it does not work.

At least he/she and you got a new Trick out of it? As will others that read this.

That is what Bleeping Computer is all about.

:thumbsup:

#13 petewills

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Posted 12 December 2009 - 06:52 AM

Well, you certainly reminded me of something useful.

Hope the OP comes back on and tries it out before posting in the other place.

#14 HypNotYzd!

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Posted 12 December 2009 - 07:23 AM

Oh, so much activity =)

I wasn't sure whether or not to reinstall system restore as it says: "Reinstalling System Restore from the Windows XP Service Pack 2 CD or downloaded files" - and I have SP3. Does that really matter?

And when I mentioned before that I had to conserve space, I REALLY meant it! I have 70gb (35 on each) of hard drive space... and that's IT! It also only has like 512mb RAM... I'm just making do until I get a new computer, and this one needs to last me until then, which is why I need it in tip top shape!

Edit: Remember that I cannot access System Restore, thus I am unable to move the sliding bar to change how much % I allocate towards it. =(

Edited by HypNotYzd!, 12 December 2009 - 07:26 AM.


#15 petewills

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Posted 12 December 2009 - 07:27 AM

Check out the Abacus 7 method first - I completely overlooked that.

The restore info is the same in principle:

(Rather than look at the link which relates generally to SP2):

You will need to be able to view hidden files,

go to Start>> Control Panel>> Folder Options>> View tab.
Under Advanced settings, place a checkmark in: "Show hidden files and folders".
Then uncheck: "Hide extensions for known file types". Click Apply, then OK to exit.

Open Windows Explorer, go to Windows \ INF folder.
Open the INF folder and find the file named:

SR.INF

Right click this file and select "Install" from the resulting menu.

This procedure will delete all restore points from your old installation
and should recreate a fresh installation of System Restore.

BUT try the first method first!




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