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Fingerprint reader not working


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#1 cariaw

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Posted 11 December 2009 - 09:26 PM

I have an HP notebook and the fingerprint reader has stopped working. Also, when the reader stops working my computer also stops recognizing my USB port. I am not sure if the two are mutually exclusive BUT they always stop working at the same time! This has happened two times before and to resolve the problem I just restarted my computer. This time I have restarted the laptop twice but both are still not working. I would greatly appreciate any advice! Thank you!!

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#2 garmanma

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Posted 12 December 2009 - 10:19 PM

I'd try to replace the driver for the fingerprint reader
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#3 ReviverSoft

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Posted 14 December 2009 - 05:01 PM

Yeah, reinstalling the 'Fingerprint reader' driver is your only option unless of course there is a hardware issue.

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