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I'm infected, I need help!


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8 replies to this topic

#1 bukitcho

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Posted 11 December 2009 - 08:29 PM

first off, I have installed the Malwarebytes, cleaned it, and the problem still exists.

Second off, I have NOT bought/installed the SiteAdware, so it's not that,

Now my problem, I have a computer virus that wants me to buy SiteAdware and other fake protection programs, keeps sending Fake Security Center Alerts, Fake Spyware Alerts, Fake low memory alerts, sends Navigation Blocks constantly while surfing the web that wants me to buy another fake protection program, and I made 7 full computer scans that come up with nothing wrong with the computer. I looked it up to be sure if they were fake, and they are indeed FAKE, however the instructions only call for the removal of the program that the virus tricks you to buy, not the removal of the virus itself. I NEED to get rid of it, but HOW do I get rid of it?

I had to go to Safe mode to post this, because everytime I spend a certain amount of time on a page, the navigation block pops up and stops the submission in its tracks.

This infection is annoying and keeping me from doing everyday things, as well as looking for a job.

BC AdBot (Login to Remove)

 


#2 boopme

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Posted 11 December 2009 - 09:14 PM

Hello please see if the Entry ,SiteAdware, exists in Control Panel Add/remove. If so remove it.

Next...

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.

Now
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 bukitcho

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Posted 11 December 2009 - 11:23 PM

okay so link 1 through 3 didn't work, link 4 froze my screen, I had to restart the computer manually. So, I don't know what to do. Also, another problem popped up. A fake Windows security center pops up when I start up the computer. Whetever this virus is, it's making it worse.

#4 boopme

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Posted 12 December 2009 - 11:35 AM

Some rootkits can terminate your security tools by changing the permissions on targeted programs so that they cannot run or complete scans. Further investigation is required to determine if this is the case with the issues you have described.

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad, then copy and paste the entire contents starting with Running from... to Finished!) in your next reply.
Then go to Posted Image > Run..., and copy and paste this command into the open box: cmd
press OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop and open in Notepad.
Copy and paste the contents of that file in your next reply.

-- Vista users can refer to these instructions to open a command prompt.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 bukitcho

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Posted 12 December 2009 - 01:01 PM

Geez, I just want to slam my head against this desk. Okay, Desktop no longer responds on normal mode and the toolbar thingy at the bottom of the screen responds very slowly in normal mode as well. This is making me so ANGRY that it's driving me to tears. What now?

EDIT!!!!

Okie dokie, after a VERY long wait it finally responded. Here is the Win32kDiag log:
Running from: C:\Users\Tammy\Desktop\Win32kDiag.exe

Log file at : C:\Users\Tammy\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\Windows'...



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl

[1] 2009-12-12 19:21:43 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTDiagLog.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl

[1] 2009-12-12 19:20:12 0 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-Application.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl

[1] 2009-12-12 19:20:21 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventlog-Security.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl

[1] 2009-12-12 19:20:21 64 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTEventLog-System.etl ()



Cannot access: C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTumstartup.etl

[1] 2009-12-12 01:55:09 16552 C:\Windows\System32\LogFiles\WMI\RtBackup\EtwRTumstartup.etl ()





Finished!
Here is the Command Prompt log:
Volume in drive C is OS
Volume Serial Number is 9AB5-4E2D

Directory of C:\Windows\System32

04/11/2009 01:28 AM 177,152 scecli.dll

Directory of C:\Windows\System32

04/11/2009 01:28 AM 592,896 netlogon.dll
2 File(s) 770,048 bytes

Directory of C:\Windows\winsxs\x86_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6001.18000_none_380de25bd91b6f12

01/20/2008 09:34 PM 177,152 scecli.dll
1 File(s) 177,152 bytes

Directory of C:\Windows\winsxs\x86_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6002.18005_none_39f95b67d63d3a5e

04/11/2009 01:28 AM 177,152 scecli.dll
1 File(s) 177,152 bytes

Directory of C:\Windows\winsxs\x86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6001.18000_none_fdb7b74337f9e857

01/20/2008 09:33 PM 592,384 netlogon.dll
1 File(s) 592,384 bytes

Directory of C:\Windows\winsxs\x86_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6002.18005_none_ffa3304f351bb3a3

04/11/2009 01:28 AM 592,896 netlogon.dll
1 File(s) 592,896 bytes

Total Files Listed:
6 File(s) 2,309,632 bytes
0 Dir(s) 165,788,102,656 bytes free

After running these, I haven't got a fake alert yet....Is it fixed? or is it hiding? Is there more to do?

Edited by bukitcho, 12 December 2009 - 09:52 PM.


#6 boopme

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Posted 13 December 2009 - 04:43 PM

Hi sorry for the delay,, Now can we run MBAm,ATF and SAS?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 bukitcho

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Posted 13 December 2009 - 05:38 PM

No I cannot. My desktop keeps freezing. Plus, I tried to scan with Malwarebytes' Anti Malware three different times and each time it got to C:\User\Public\Desktop\ it stops responding.

My fake alerts stopped, but my desktop is messed up now.

#8 boopme

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Posted 13 December 2009 - 08:12 PM

t looks like there is a rootkit variant in this log. The rootkit itself is a protection module used to terminate a variety of security tools by changing the permissions on targeted programs so that they cannot run or complete scans. There are some new variants of rootkits in the wild right now that will require custom scripts to remove the infection, the process must be completed by HJT team members or above.

Failure to follow the proper removal process can and will cause serious damage to a machine. Recovery of the machine may be difficult, if not impossible.

Next please go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post the above Win32kDiag.exe log.



Let me know how that went.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Orange Blossom

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Posted 13 December 2009 - 09:49 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/278665/malware-problem/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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