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BSOD with different messages and random reboots


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#1 therealpig

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Posted 11 December 2009 - 05:31 PM

I am getting random reboots no matter what programs I'm using or if I don't do anything. I did boot scan with avast and nothing came up, but at one point during a regular scan COMODO sensed activity that it said indicated a buffer overflow attack. I'm about to try MalwareBytes anti-malware. Any help would be appreciated.

Gateway Gt5404
Pentium D 2.80Ghz
1014 MB RAM
32-bit Vista Home Premium

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#2 therealpig

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Posted 12 December 2009 - 06:02 PM

Title was: Cannot run antivirus and system crashes randomly, getting worse ~ OB

No idea what to do on this one. No recovery disc. I turned COMODO onto paranoid and block all modes and am now working from different computer.

Damaged computer:

Gateway GT5404
Vista Home Premium 32 bit No SP
Pentium D 2.8Ghz
1014 MB RAM

I need SOME form of help on this. If I'm doing something wrong in posting then somebody let me know cuz I have been ignored on ALL my problems for over a week on this while other newer posts get addressed right away.

Edited by Orange Blossom, 13 December 2009 - 02:56 PM.
Merged topics. ~ OB


#3 Orange Blossom

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Posted 13 December 2009 - 03:00 PM

Did you run the MBAM scan you mentioned?

Orange Blossom :thumbsup:
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#4 therealpig

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Posted 13 December 2009 - 03:04 PM

I've been trying to use MB, but something crashes my computer when I attempt installations. Avast has now been disabled and I can't do any scans except boot scan, which comes up clean.

#5 boopme

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Posted 13 December 2009 - 04:52 PM

Hello lat's see if we can get a MBAm Log this way.

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.


Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 therealpig

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Posted 13 December 2009 - 06:26 PM

Just so you know, I had my COMODO on paranoid mode and avast WORKING the whole time I did the following. Also, COMODO sees IntelHCTagent as making multiple intrusions.

Got the first program thru first link, had to go to properties, then unblock, then run as administrator, but got the black screen with some lines that quickly scrolled and then the window went away like you said.

Reboot happened the first time I tried to install MBAM, so i got back in, ran the first program again, then installed MBAM successfully, updated, then quick scanned.

Found 45 infections, removed all, was told to restart to complete removal, did so, and will post log in next post.

#7 therealpig

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Posted 13 December 2009 - 06:35 PM

As I restarted, Windows defender said it had blocked MBAM as a startup program. MBAM log:

Malwarebytes' Anti-Malware 1.42
Database version: 3356
Windows 6.0.6000
Internet Explorer 7.0.6000.16945

12/13/2009 5:24:00 PM
mbam-log-2009-12-13 (17-24-00).txt

Scan type: Quick Scan
Objects scanned: 107351
Time elapsed: 6 minute(s), 56 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 22
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 9
Files Infected: 14

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{2e9937fc-cf2f-4f56-af54-5a6a3dd375cc} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{cf54be1c-9359-4395-8533-1657cf209cfe} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{147a976f-eee1-4377-8ea7-4716e4cdd239} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{d518921a-4a03-425e-9873-b9a71756821e} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{56256a51-b582-467e-b8d4-7786eda79ae0} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6fd31ed6-7c94-4bbc-8e95-f927f4d3a949} (Adware.180Solutions) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea1-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea9-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{59c7fc09-1c83-4648-b3e6-003d2bbc7481} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{68af847f-6e91-45dd-9b68-d6a12c30e5d7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{9170b96c-28d4-4626-8358-27e6caeef907} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{d1a71fa0-ff48-48dd-9b6d-7a13a3e42127} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{ddb1968e-ead6-40fd-8dae-ff14757f60c7} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{f138d901-86f0-4383-99b6-9cdd406036da} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\ErrorRepairTool (Rogue.ErrorRepairTool) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\ShoppingReport (Adware.ShopperReports) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\RunDll32Policy\f3ScrCtr.dll (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\ShoppingReport (Adware.ShopperReports) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\ProgramData\10911719 (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Users\Georgia\AppData\Roaming\ErrorRepairTool (Rogue.ErrorRepairTool) -> Quarantined and deleted successfully.
C:\Users\Georgia\AppData\Roaming\ErrorRepairTool\Log (Rogue.ErrorRepairTool) -> Quarantined and deleted successfully.
C:\Users\Georgia\AppData\Roaming\ErrorRepairTool\Registry Backups (Rogue.ErrorRepairTool) -> Quarantined and deleted successfully.
C:\Program Files\ErrorClean (Rogue.ErrorClean) -> Quarantined and deleted successfully.
C:\Program Files\ErrorClean\logs (Rogue.ErrorClean) -> Quarantined and deleted successfully.
C:\Program Files\ShoppingReport (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShoppingReport\Bin (Adware.ShopperReports) -> Quarantined and deleted successfully.
C:\Program Files\ShoppingReport\Bin\2.5.0 (Adware.ShopperReports) -> Quarantined and deleted successfully.

Files Infected:
C:\Users\Georgia\AppData\Roaming\ErrorRepairTool\Log\2008 Oct 13 - 03_30_04 AM_614.log (Rogue.ErrorRepairTool) -> Quarantined and deleted successfully.
C:\Users\Georgia\AppData\Roaming\ErrorRepairTool\Registry Backups\2008-09-13_18-03-47.reg (Rogue.ErrorRepairTool) -> Quarantined and deleted successfully.
C:\Program Files\ErrorClean\logs\10-2-2008 (15-18-47).txt (Rogue.ErrorClean) -> Quarantined and deleted successfully.
C:\Program Files\ErrorClean\logs\13-9-2008 (18-10-31).txt (Rogue.ErrorClean) -> Quarantined and deleted successfully.
C:\Program Files\ErrorClean\logs\13-9-2008 (18-27-55).txt (Rogue.ErrorClean) -> Quarantined and deleted successfully.
C:\Program Files\ErrorClean\logs\17-8-2008 (13-38-12).txt (Rogue.ErrorClean) -> Quarantined and deleted successfully.
C:\Program Files\ErrorClean\logs\26-6-2008 (10-24-16).txt (Rogue.ErrorClean) -> Quarantined and deleted successfully.
C:\Users\Everyone Else\Desktop\Security Tool.LNK (Rogue.SecurityTool) -> Quarantined and deleted successfully.
C:\Users\Everyone Else\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Security Tool.LNK (Rogue.SecurityTool) -> Quarantined and deleted successfully.
C:\Users\Everyone Else\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\scandisk.lnk (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Users\Georgia\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\scandisk.lnk (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Users\Everyone Else\AppData\Local\Temp\nsrbgxod.bak (Trojan.Agent) -> Quarantined and deleted successfully.
C:\SafetyCenter\main.ico (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\SafetyCenter\sound.wav (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Edited by therealpig, 13 December 2009 - 06:42 PM.


#8 boopme

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Posted 13 December 2009 - 08:47 PM

Ok good error repair tool is a fraud appp.
Let's see if there is more.

Run SAS next.
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 therealpig

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Posted 14 December 2009 - 09:27 AM

I downloaded and installed and configured SAS the way you said, did scan in safe mode, but the scan won't complete. It shows 7 threats, but no matter what I do, it ends up stopping on a random file and then just sits there. I've tried scanning 3 times, and the last time I just waited over 7 hours and nothing happened. I can't force it to finish, or even to close the program without ending the task in task manager. Now I'm trying to reinstall SAS, but the BSOD keeps happening saying page fault in nonpaged area.

MBAM is still being blocked on startup in normal mode, should I do anything about this?

Edited by therealpig, 14 December 2009 - 09:29 AM.


#10 therealpig

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Posted 14 December 2009 - 10:55 AM

Alright, I managed to finish the SAS scan in safe mode, but after reboot, SAS is being blocked. I repaired installation and looked in log folder, but nothing is there. Reran MBAM but nothing cameup. My avast has been redisabled. I'm going to try SAS in safe mode again. I unblocked the MBAM on startup, because it said something about finishing a cleanup task, which i thought would be the cleanup on restart that it tried to perform the first time I scanned. I also noticed that windows update is attempting to get SP1, but that it keeps failing. Am I supposed to use the pev.exe tool everytime I reboot? Because I haven't used it since the first MBAM scan.

#11 boopme

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Posted 14 December 2009 - 11:56 AM

Yes each reboot requires a rerun of RKill and then run the next tool in Normal for now. We should get safe mode back later.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 therealpig

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Posted 14 December 2009 - 02:44 PM

Okay. Restarted in normal mode.

Ran RKill, got window which quickly disappeared.
Ran MBAM, having some trouble updating MBAM, quick scanned anyways, no objects found
Ran SAS, updated, complete scan of C:/, no objects found
Reran MBAM, update works, quick scanned, no objects found
No random reboots during this time.

#13 boopme

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Posted 14 December 2009 - 03:04 PM

Give it a few hours and let me know if it's still good and we'll mop up.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 therealpig

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Posted 14 December 2009 - 03:33 PM

Avast is still disabled and won't perform any scan.

Should I attempt to get online or use any of my regular programs? I'm currently still working from an uninfected computer, and only used the infected one to post logs.

After a restart, some things get randomly disabled: If I try to open SAS or MBAM from desktop or start menu, they (the whole desktop or start menu) will become disabled and I can't select them, I ended up having to pull up a new window and typed desktop in the address bar to be able to activate both programs. This was regardless of whether I used RKill or not.

#15 boopme

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Posted 14 December 2009 - 03:52 PM

Something is well protected and e]we nee to go deeper in the PC.

You will need to run HJT/DDS.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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