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Administrator Login Locks system up - with logs


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13 replies to this topic

#1 elcentro3m

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Posted 11 December 2009 - 11:52 AM

Details here:

http://www.bleepingcomputer.com/forums/ind...p;#entry1533514

Pasting in aforementioned information. ~ OB

Started having this problem on Networked SBS 2003 Server
Windows XP systems.

First thing that happened was I was getting prompted by the
"Windows Genuine Advantage Notifications" to validate Windows,
but, only when logging in in Administrator capacity (two Administrator
logins on the PC - Neither works - same effect). When logging in as
a regular user, pc works just fine.

First I couldn't get past the Notification, the install would lock up.

So, I deleted all references to WGA and then the keyboard would lock
up when logging in with an Administrator login after having logged in.
I'd push the Caps Lock key to see at what point the system would lock
up. It would configure the system (Internet Explorer, Windows Media
Player, etc) then I'd get an hourglass and the next keystroke, I'd get
a beep, then a lockup.

Rebooting the system and going into either safe mode or safe mode with
networking bypassed this problem, but, I need to be able to login normally
as Administrator to be able to setup a TCP/IP printer on these PCs. Logging
in as a regular user works fine.

All this tells me that there's something screwy going on with the Administrator
logins. We're running Symantec AV Corporate Edition on the PCs - haven't
checked the logs yet. Tried running Malware - nothing. Installed and tried
running MS Security Tools - nothing.

Help!

Thanx

End of added information. ~ OB

Problems resolve if I do a Windows install / repair.

Possibility of a USB drive inection???

Thanx

Attached Files


Edited by Orange Blossom, 11 December 2009 - 07:52 PM.


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#2 pwgib

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Posted 23 December 2009 - 09:50 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.


If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
PW

#3 schrauber

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Posted 29 December 2009 - 12:04 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
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#4 schrauber

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Posted 04 January 2010 - 02:20 PM

Reopened by user request.
regards,
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#5 elcentro3m

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Posted 08 January 2010 - 10:44 AM

Thx for reopening.

As requested:


DDS (Ver_09-12-01.01) - NTFSx86 NETWORK
Run by administrator at 7:39:49.12 on Fri 01/08/2010
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2014.1675 [GMT -8:00]

AV: Microsoft Security Essentials *On-access scanning disabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\administrator.ELCENTRO\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=6081213
uSearch Page = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us-smb
uDefault_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=6081213
uSearch Bar = hxxp://www.google.com/hws/sb/dell-usuk/en/side.html?channel=us-smb
mDefault_Search_URL = hxxp://www.google.com/ie
mSearch Bar = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_07\bin\jusched.exe"
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
mPolicies-explorer: NoWelcomeScreen = 1 (0x1)
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
TCP: {7C30D0D9-94AA-47B7-A798-CF4D576AFBB2} = 8.8.8.8,8.8.4.4
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Handler: qvp - {4BA78E3D-CA25-4BFF-B8F0-8A3359E4B520} - c:\progra~1\qlikview\qvprot~1\Qvp.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
AppInit_DLLs: c:\progra~1\google\google~3\GOEC62~1.DLL
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1.elc\applic~1\mozilla\firefox\profiles\34t9vm7d.default\
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

S0 cerc6;cerc6; [x]
S1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-6-18 142832]
S1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2008-5-28 54656]
S2 ASFAgent;ASF Agent;c:\program files\intel\asf agent\ASFAgent.exe [2007-1-23 133968]
S2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2008-6-24 191848]
S2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2008-6-24 169320]
S2 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2008-9-30 116664]
S2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2008-9-30 1956792]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-8-28 102448]
S3 GoogleDesktopManager-092308-165331;Google Desktop Manager 5.8.809.23506;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-12-12 30192]
S3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20091231.017\naveng.sys [2010-1-4 84912]
S3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20091231.017\navex15.sys [2010-1-4 1323568]
S3 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2008-5-28 337280]

=============== Created Last 30 ================

2009-12-14 15:46:19 265728 -c----w- c:\windows\system32\dllcache\http.sys
2009-12-11 17:30:31 89088 -c----w- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-12-11 17:30:31 597504 -c----w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-12-11 17:30:31 575488 -c----w- c:\windows\system32\dllcache\xpsshhdr.dll
2009-12-11 17:30:30 1676288 -c----w- c:\windows\system32\dllcache\xpssvcs.dll
2009-12-11 17:30:30 0 d-----w- C:\259f2e9e05dfc72e167ac19b579b
2009-12-10 12:14:33 272128 -c----w- c:\windows\system32\dllcache\bthport.sys
2009-12-10 12:12:06 2066432 -c----w- c:\windows\system32\dllcache\mstscax.dll
2009-12-10 12:11:25 455296 -c----w- c:\windows\system32\dllcache\mrxsmb.sys
2009-12-10 12:11:00 2189184 -c----w- c:\windows\system32\dllcache\ntoskrnl.exe
2009-12-10 12:10:59 2145280 -c----w- c:\windows\system32\dllcache\ntkrnlmp.exe
2009-12-10 12:10:59 2066048 -c----w- c:\windows\system32\dllcache\ntkrnlpa.exe
2009-12-10 12:10:59 2023936 -c----w- c:\windows\system32\dllcache\ntkrpamp.exe
2009-12-09 21:05:14 34 ----a-w- c:\windows\system32\BD5250DN.DAT
2009-12-09 17:57:04 28288 -c--a-w- c:\windows\system32\dllcache\xjis.nls
2009-12-09 17:55:59 94208 -c--a-w- c:\windows\system32\dllcache\fpencode.dll
2009-12-09 17:54:22 488 ---ha-r- c:\windows\system32\logonui.exe.manifest
2009-12-09 17:54:18 749 ---ha-r- c:\windows\WindowsShell.Manifest
2009-12-09 17:54:18 749 ---ha-r- c:\windows\system32\wuaucpl.cpl.manifest
2009-12-09 17:54:18 749 ---ha-r- c:\windows\system32\sapi.cpl.manifest
2009-12-09 17:54:18 749 ---ha-r- c:\windows\system32\nwc.cpl.manifest
2009-12-09 17:54:18 749 ---ha-r- c:\windows\system32\ncpa.cpl.manifest
2009-12-09 17:25:24 0 d-----w- c:\docume~1\admini~1.elc\applic~1\Windows Search
2009-12-09 16:13:05 0 d-----w- c:\docume~1\admini~1.elc\applic~1\Windows Desktop Search
2009-12-09 16:05:40 0 d-----w- C:\c9a17fd8615165a4a767
2009-12-09 16:05:37 0 d-----w- C:\3591a6701862cf6f5c5af6b4e16e

==================== Find3M ====================

2009-12-09 17:53:37 23444 ----a-w- c:\windows\system32\emptyregdb.dat
2009-12-08 17:03:03 1615240 ----a-w- C:\WindowsXP-KB905474-ENU-x86.exe
2009-12-04 00:14:06 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-12-04 00:13:56 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-03 04:42:06 195456 ------w- c:\windows\system32\MpSigStub.exe
2009-10-29 05:38:23 667136 ----a-w- c:\windows\system32\wininet.dll
2009-10-21 05:38:36 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 05:38:36 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-13 10:30:16 270336 ----a-w- c:\windows\system32\oakley.dll
2009-10-12 13:38:19 149504 ----a-w- c:\windows\system32\rastls.dll
2009-10-12 13:38:18 79872 ----a-w- c:\windows\system32\raschap.dll

============= FINISH: 7:39:59.64 ===============

Attached Files



#6 schrauber

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Posted 08 January 2010 - 03:09 PM

Hello, elcentro3m and again
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.




Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#7 elcentro3m

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Posted 12 January 2010 - 01:59 PM

I've done everything recommended. Downloaded and run "GMer".

The scan completes. I try to save it to desktop and I can't.

I've left it running overnight and the following day it still hadn't saved
and "GMer" is still locked up (not responding).

Run in Safe Mode as well as Safe Mode with Networking.

Next?

Thanx.

Edited by elcentro3m, 12 January 2010 - 02:00 PM.


#8 schrauber

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Posted 12 January 2010 - 03:03 PM

Hi,


Please go here and have a look how you can disable your security software.

Download Combofix from any of the links below but rename it to before saving it to your desktop.

Link 1
Link 2



--------------------------------------------------------------------

Double click on the renamed Combofix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#9 elcentro3m

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Posted 13 January 2010 - 11:15 AM

Thanx, Tom.

I'd looked at the Security link before.

Our system security is Symantec Corporate Edition.

No help there.

Also, running in Safe Mode (especially non-network)
the Firewall isn't a problem.

Will run ComboFix later today and see if I have better luck.

#10 elcentro3m

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Posted 13 January 2010 - 02:23 PM

Took a little while.

Problems. Kept getting Symantec Antivirus Corporate Edition
error message.

Booted to Safe Mode with Networking.

Followed these directions for a Manual Uninstall:

http://service1.symantec.com/SUPPORT/ent-s...&view=docid

Deleted Symantec Folder in Common Files

Deleted Symantec Folders in Program Files

Rebooted PC.

Ran ComboFix. Same error.

Ignored error.

Combofix Installed Recovery Console.

Ran through Scan. Rebooted system.

Started Normally. Waited for log file.

No log file.

Rebooted to Safe Mode with Networking.

Ran ComboFix.

Hope it helps. If not, let me know.

Thanx

Log File below:

ComboFix 10-01-12.05 - administrator 01/13/2010 11:14:40.2.2 - x86 NETWORK
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2014.1601 [GMT -8:00]
Running from: c:\documents and settings\administrator.ELCENTRO\My Documents\Downloads\schrauber.exe
AV: Microsoft Security Essentials *On-access scanning disabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
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((((((((((((((((((((((((( Files Created from 2009-12-13 to 2010-01-13 )))))))))))))))))))))))))))))))
.

2010-01-12 19:03 . 2010-01-12 19:03 84912 ----a-w- c:\documents and settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\I2_LDVP.VDB\vd305002.vdb\NAVENG.SYS
2010-01-12 19:03 . 2010-01-12 19:03 371248 ----a-w- c:\documents and settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\I2_LDVP.VDB\vd305002.vdb\EECTRL.SYS
2010-01-12 19:03 . 2010-01-12 19:03 259440 ----a-w- c:\documents and settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\I2_LDVP.VDB\vd305002.vdb\ECMSVR32.DLL
2010-01-12 19:03 . 2010-01-12 19:03 177520 ----a-w- c:\documents and settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\I2_LDVP.VDB\vd305002.vdb\NAVENG32.DLL
2010-01-12 19:03 . 2010-01-12 19:03 1647984 ----a-w- c:\documents and settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\I2_LDVP.VDB\vd305002.vdb\NAVEX32A.DLL
2010-01-12 19:03 . 2010-01-12 19:03 1323568 ----a-w- c:\documents and settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\I2_LDVP.VDB\vd305002.vdb\NAVEX15.SYS
2010-01-12 19:03 . 2010-01-12 19:03 102448 ----a-w- c:\documents and settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\I2_LDVP.VDB\vd305002.vdb\ERASER.SYS
2010-01-12 19:03 . 2010-01-12 19:03 2747440 ----a-w- c:\documents and settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\I2_LDVP.VDB\vd305002.vdb\CCERASER.DLL

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(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
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2010-01-13 18:48 . 2009-06-29 18:56 -------- d-----w- c:\program files\Common Files\Symantec Shared
2010-01-04 17:07 . 2008-12-13 05:07 75512 ----a-w- c:\documents and settings\Administrator\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-12-14 16:24 . 2009-12-09 18:15 75512 ----a-w- c:\documents and settings\ws_fiscal2\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-12-14 15:48 . 2009-12-09 18:10 75512 ----a-w- c:\documents and settings\techsupt\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-12-11 17:20 . 2009-12-11 17:20 -------- d-----w- c:\documents and settings\WS_Fiscal1\Application Data\Windows Desktop Search
2009-12-11 17:20 . 2009-12-11 17:18 75512 ----a-w- c:\documents and settings\WS_Fiscal1\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-12-09 21:05 . 2009-12-09 21:05 34 ----a-w- c:\windows\system32\BD5250DN.DAT
2009-12-09 21:04 . 2009-12-09 21:04 -------- d-----w- c:\documents and settings\techsupt\Application Data\CyberLink
2009-12-09 18:30 . 2009-12-09 18:30 -------- d-----r- c:\documents and settings\ws_fiscal2\Application Data\Brother
2009-12-09 18:20 . 2009-12-09 18:20 -------- d-----w- c:\documents and settings\ws_fiscal2\Application Data\CyberLink
2009-12-09 18:18 . 2009-12-09 18:18 -------- d-----w- c:\documents and settings\ws_fiscal2\Application Data\Windows Desktop Search
2009-12-09 18:12 . 2009-12-09 18:12 -------- d-----w- c:\documents and settings\techsupt\Application Data\Windows Desktop Search
2009-12-09 18:12 . 2009-12-09 18:10 131 ----a-w- c:\documents and settings\techsupt\Local Settings\Application Data\fusioncache.dat
2009-12-09 18:07 . 2009-12-09 18:07 -------- d-----w- c:\documents and settings\administrator.ELCENTRO\Application Data\CyberLink
2009-12-09 17:53 . 2008-04-25 21:27 23444 ----a-w- c:\windows\system32\emptyregdb.dat
2009-12-09 17:34 . 2009-12-09 17:34 145 ----a-w- c:\documents and settings\administrator.ELCENTRO\Local Settings\Application Data\fusioncache.dat
2009-12-09 17:04 . 2009-01-06 18:06 -------- d-----w- c:\documents and settings\All Users\Application Data\Microsoft Help
2009-12-08 20:24 . 2009-12-08 20:24 -------- d-----w- c:\program files\Microsoft Security Essentials
2009-12-08 20:02 . 2009-12-09 17:25 -------- d-----w- c:\documents and settings\administrator.ELCENTRO\Application Data\Windows Search
2009-12-08 20:02 . 2009-12-08 20:02 -------- d-----w- c:\documents and settings\Administrator\Application Data\Windows Search
2009-12-08 17:38 . 2009-12-08 17:37 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-12-08 17:38 . 2009-12-08 17:38 4844296 ----a-w- c:\documents and settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\mbam-setup.exe
2009-12-08 17:37 . 2009-12-08 17:37 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-12-08 17:03 . 2009-12-08 17:11 1615240 ----a-w- C:\WindowsXP-KB905474-ENU-x86.exe
2009-12-08 00:09 . 2009-01-06 18:10 -------- d-----w- c:\program files\Windows Desktop Search
2009-12-07 16:01 . 2009-12-07 16:01 -------- d-----w- c:\program files\MSXML 4.0
2009-12-04 00:14 . 2009-12-08 17:37 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-12-04 00:13 . 2009-12-08 17:37 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-03 04:42 . 2009-12-08 20:29 195456 ------w- c:\windows\system32\MpSigStub.exe
2009-10-29 05:38 . 2008-04-13 23:00 667136 ----a-w- c:\windows\system32\wininet.dll
2009-10-21 05:38 . 2008-04-13 23:00 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 05:38 . 2008-04-13 23:00 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-20 16:20 . 2008-04-13 23:00 265728 ----a-w- c:\windows\system32\drivers\http.sys
2008-12-13 05:06 . 2009-01-06 18:51 122880 ----a-w- c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ISUSPM"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2006-09-11 218032]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-12-13 39408]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SunJavaUpdateSched"="c:\program files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 144784]
"IAAnotif"="c:\program files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" [2007-10-03 178712]
"ATICCC"="c:\program files\ATI Technologies\ATI.ACE\CLIStart.exe" [2006-09-25 90112]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2008-12-13 30192]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2008-05-23 128296]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2007-10-11 39792]
"MSSE"="c:\program files\Microsoft Security Essentials\msseces.exe" [2009-09-14 1048392]
"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2007-09-25 1036288]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Windows Search.lnk - c:\program files\Windows Desktop Search\WindowsSearch.exe [2008-5-26 123904]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]
"NoWelcomeScreen"= 1 (0x1)

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "c:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2009-05-25 304128]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-1123561945-1606980848-842925246-1123\Scripts\Logon\0\0]
"Script"=FacilitiesLogonScript.bat

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=

S0 cerc6;cerc6; [x]
S2 ASFAgent;ASF Agent;c:\program files\Intel\ASF Agent\ASFAgent.exe [1/23/2007 12:58 AM 133968]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;\??\c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys --> c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [?]
S3 GoogleDesktopManager-092308-165331;Google Desktop Manager 5.8.809.23506;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [12/12/2008 9:06 PM 30192]
.
Contents of the 'Scheduled Tasks' folder

2010-01-13 c:\windows\Tasks\MP Scheduled Scan.job
- c:\program files\Microsoft Security Essentials\MpCmdRun.exe [2009-07-03 01:36]
.
.
------- Supplementary Scan -------
.
uStart Page = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=6081213
mSearch Bar = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
TCP: {7C30D0D9-94AA-47B7-A798-CF4D576AFBB2} = 8.8.8.8,8.8.4.4
Handler: qvp - {4BA78E3D-CA25-4BFF-B8F0-8A3359E4B520} - c:\progra~1\QlikView\QVPROT~1\Qvp.dll
FF - ProfilePath - c:\documents and settings\techsupt\Application Data\Mozilla\Firefox\Profiles\zs2u68r1.default\
FF - component: c:\program files\Mozilla Firefox\components\GoogleDesktopMozilla.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
.
- - - - ORPHANS REMOVED - - - -

HKLM-Run-ccApp - c:\program files\Common Files\Symantec Shared\ccApp.exe
HKLM-Run-vptray - c:\progra~1\SYMANT~1\VPTray.exe
AddRemove-LiveUpdate - c:\program files\Symantec\LiveUpdate\LSETUP.EXE
AddRemove-SearchAssist - c:\dell\SearchAssist\UninstSA.bat



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-01-13 11:17
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2010-01-13 11:17:54
ComboFix-quarantined-files.txt 2010-01-13 19:17

Pre-Run: 66,326,466,560 bytes free
Post-Run: 66,298,060,800 bytes free

- - End Of File - - C6D8E158A57BD329CF75ACC31A88FEF8

#11 schrauber

schrauber

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Posted 13 January 2010 - 03:37 PM

Hi,

This was the second run of Combofix. Please navigate to C:\Qoobox and post back with the content of ComboFix-quarantined-files.txt
regards,
schrauber

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#12 elcentro3m

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Posted 14 January 2010 - 11:21 AM

As requested:

2010-01-13 19:17:44 . 2010-01-13 19:17:44 436 ----a-w- C:\Qoobox\Quarantine\Registry_backups\AddRemove-SearchAssist.reg.dat
2010-01-13 19:17:44 . 2010-01-13 19:17:44 1,220 ----a-w- C:\Qoobox\Quarantine\Registry_backups\AddRemove-LiveUpdate.reg.dat
2010-01-13 19:17:38 . 2010-01-13 19:17:38 127 ----a-w- C:\Qoobox\Quarantine\Registry_backups\HKLM-Run-vptray.reg.dat
2010-01-13 19:17:38 . 2010-01-13 19:17:38 155 ----a-w- C:\Qoobox\Quarantine\Registry_backups\HKLM-Run-ccApp.reg.dat
2010-01-13 19:01:13 . 2010-01-13 19:16:40 5,623 ----a-w- C:\Qoobox\Quarantine\Registry_backups\tcpip.reg
2009-12-08 18:32:39 . 2010-01-13 19:14:09 408 ----a-w- C:\Qoobox\Quarantine\catchme.log

#13 schrauber

schrauber

    Mr.Mechanic


  • Malware Response Team
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Posted 15 January 2010 - 01:07 PM

Hi,
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

regards,
schrauber

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If I have helped you then please consider donating to continue the fight against malware Posted Image

#14 schrauber

schrauber

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Posted 20 January 2010 - 12:34 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I have helped you then please consider donating to continue the fight against malware Posted Image




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