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artemis ! 3A9D0B2861F8 (trojan) Mcfee cannot remove it


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#1 edmil

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Posted 11 December 2009 - 10:18 AM

I've notice my computer has slow down, Mcafee blocked and send me a note saying that has encounter a suspicious threat that is called artemis! 3A9D0B2861F8 and when i run the full scan said that is quarantined but it does not allow me to remove it but i'm afraid that this virus can damage my pc . It is a big threat this virus called Artemis? i look it up in the internet but it does not show me any specific answer more than a a generic name like only artemis. What shoul i do and how to remove this thing?
thankyou in advance i know you guys are very busy! i'll wait for your help! :thumbsup:

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#2 Computer Pro

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Posted 11 December 2009 - 03:46 PM

Hello and welcome to Bleeping Computer.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. The bullet the immediate notification bubble. Then press submit.


Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
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#3 edmil

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Posted 14 December 2009 - 08:17 AM

Thanks for your replay i forgot a little detail i've already scan with MBAm and it didn't detect anything , but mcaffee stills shows me that it stops a virus from running etc etc and its called artemis 34a9.... and when i try to remove it ,mcaffe doesn't let me ...and i'm kind of concern if artemis its a virus that track your records from banks passowrds etc, you know very important things,specially since we check our bank statements online.... what else should we try you are the expert!
Ii really appreciate your help , and i know you are very busy so i'm very patient and very gratefull



Here is my log from MBAM


Malwarebytes' Anti-Malware 1.41
Database version: 3217
Windows 5.1.2600 Service Pack 3

12/11/2009 12:26:08 PM
mbam-log-2009-12-11 (12-26-08).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 182867
Time elapsed: 2 hour(s), 16 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Computer Pro

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Posted 14 December 2009 - 08:20 AM

Since the infection has not been identified yet, I suggest to change your passwords on a known clean computer. Also, I would avoid checking your bank account on the infected machine until I have declared it clean.

Now please update your Malwarebytes version by going to the 'Update" tab because your version is outdated. Then run a Full Scan and post back the log.
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#5 edmil

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Posted 14 December 2009 - 12:20 PM

i'm running the updated MBAM and during this process that is taking me already 2 hours ... i know it takes time..but a pop up saying than i'm under attack from: 161.165.150.36 port 40427 attacked port 6248 threat BankerFox.A . and in another message attacked from 179.102.200.26 port 15262 and another pop window say that different files with the extention .exe are infected plus is opening the internet explorer to a certain page ,its driving me crazy

#6 edmil

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Posted 14 December 2009 - 12:53 PM

Here is my log from MBAM , finally i followed the instruction so lets see at least all the pop ups stops,so what do we do next?

Malwarebytes' Anti-Malware 1.42
Database version: 3357
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/14/2009 12:35:45 PM
mbam-log-2009-12-14 (12-35-45).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 194439
Time elapsed: 2 hour(s), 52 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 4
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\AvScan (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\chqijhum (Trojan.FakeAlert.N) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\okrwopcp (Trojan.FakeAlert.N) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\chqijhum (Trojan.FakeAlert.N) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\okrwopcp (Trojan.FakeAlert.N) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\System Volume Information\_restore{F03BC7CA-958E-4E73-B64E-7D9F75261CF2}\RP132\A0027522.exe (Adware.Agent) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{F03BC7CA-958E-4E73-B64E-7D9F75261CF2}\RP133\A0027561.exe (Adware.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\xeiiwf\dyqhsysguard.exe (Trojan.FakeAlert.N) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Application Data\uuediv\djuasysguard.exe (Trojan.FakeAlert.N) -> Delete on reboot.

#7 Computer Pro

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Posted 14 December 2009 - 03:42 PM

Please run ATF and SAS:

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note 2: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.



Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
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#8 edmil

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Posted 15 December 2009 - 12:19 PM

Here is the log from superantyspyware but ther is a thing i disable all the firewalls and the antivirus so i can update de superantispyware but it keep sending me a message that a firewall was blocking the access to the internet...i went to control panel to windows security and to Mcaffe to disable this things but nothing and the Pc is acting up very slow still....

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/15/2009 at 10:01 AM

Application Version : 4.31.1000

Core Rules Database Version : 4304
Trace Rules Database Version: 1978

Scan type : Complete Scan
Total Scan Time : 01:17:40

Memory items scanned : 570
Memory threats detected : 0
Registry items scanned : 5587
Registry threats detected : 0
File items scanned : 70667
File threats detected : 0

#9 Computer Pro

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Posted 15 December 2009 - 08:40 PM

Lets run Dr. Web:

Please download Dr. Web the free version & save it to your desktop. DO NOT perform a scan yet.

Scan with Dr. Web Cureit as follows:
Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).
If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
When complete, click Select All, then choose Cure > Move incurable.
(This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
Now put a check next to Complete scan to scan all local disks and removable media.
In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
In the top menu, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
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#10 edmil

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Posted 16 December 2009 - 04:04 PM

after 5 hours and no kidding... from 9 to 3 well almost 6 here its the log from Drweb i hope i'done what i was suppose to do :thumbsup: .what i'm not sure about is that when i press the button saying yes to all i have to do it manually one by one specially in those that didn't show to be moved or remove by it self.... Well thank you so much for everything you are doing for me...

here is the log :

3ba8c132-9f4c-4f19-88b5-28984f8ff57c.msi/stream000\file_pf_388;C:\Documents and Settings\Owner\Local Settings\Application Data\SupportSoft\ComcastUI\Owner\CACHE\3ba8c132-9f4c-4f19-88b5-28984;Probably DLOADER.Trojan;;
3ba8c132-9f4c-4f19-88b5-28984f8ff57c.msi/stream000\file_pf_391;C:\Documents and Settings\Owner\Local Settings\Application Data\SupportSoft\ComcastUI\Owner\CACHE\3ba8c132-9f4c-4f19-88b5-28984;Probably DLOADER.Trojan;;
stream000;C:\Documents and Settings\Owner\Local Settings\Application Data\SupportSoft\ComcastUI\Owner\CACHE;Archive contains infected objects;;
3ba8c132-9f4c-4f19-88b5-28984f8ff57c.msi;C:\Documents and Settings\Owner\Local Settings\Application Data\SupportSoft\ComcastUI\Owner\CACHE;Archive contains infected objects;Moved.;
msnfixjs.js;C:\hp\patches\32WW5MSN\msnfix;Probably SCRIPT.Virus;Moved.;
EN_CA-ie.reg;C:\hp\region;Trojan.StartPage.1505;Deleted.;
mcinst.exe;C:\Program Files\Common Files\McAfee\Installer;Probably BACKDOOR.Trojan;Moved.;
InstallHelper.exe;C:\Program Files\Common Files\Motive;Probably DLOADER.Trojan;Moved.;
E5_07_OEM.exe\\access\mspginfo.dll;C:\Program Files\Online Services\Earthlink\E5_07_OEM.exe;Trojan.Chow.origin;;
E5_07_OEM.exe;C:\Program Files\Online Services\Earthlink;Archive contains infected objects;Moved.;
A0027565.exe;C:\System Volume Information\_restore{F03BC7CA-958E-4E73-B64E-7D9F75261CF2}\RP133;Adware.Seekser.3;Moved.;
A0027680.rbf;C:\System Volume Information\_restore{F03BC7CA-958E-4E73-B64E-7D9F75261CF2}\RP136;Probably DLOADER.Trojan;Moved.;
A0027683.rbf;C:\System Volume Information\_restore{F03BC7CA-958E-4E73-B64E-7D9F75261CF2}\RP136;Probably DLOADER.Trojan;Moved.;
A0036353.msi/stream000\file_pf_388;C:\System Volume Information\_restore{F03BC7CA-958E-4E73-B64E-7D9F75261CF2}\RP176\A0036353.msi/stream000;Probably DLOADER.Trojan;;
A0036353.msi/stream000\file_pf_391;C:\System Volume Information\_restore{F03BC7CA-958E-4E73-B64E-7D9F75261CF2}\RP176\A0036353.msi/stream000;Probably DLOADER.Trojan;;
stream000;C:\System Volume Information\_restore{F03BC7CA-958E-4E73-B64E-7D9F75261CF2}\RP176;Archive contains infected objects;;
A0036353.msi;C:\System Volume Information\_restore{F03BC7CA-958E-4E73-B64E-7D9F75261CF2}\RP176;Archive contains infected objects;Moved.;
A0036354.reg;C:\System Volume Information\_restore{F03BC7CA-958E-4E73-B64E-7D9F75261CF2}\RP176;Trojan.StartPage.1505;Deleted.;
A0036373.exe\\access\mspginfo.dll;C:\System Volume Information\_restore{F03BC7CA-958E-4E73-B64E-7D9F75261CF2}\RP177\A0036373.exe;Trojan.Chow.origin;;
A0036373.exe;C:\System Volume Information\_restore{F03BC7CA-958E-4E73-B64E-7D9F75261CF2}\RP177;Archive contains infected objects;Moved.;
msnfixjs.js;D:\hp\patches\32WW5MSN\msnfix;Probably SCRIPT.Virus;Moved.;

#11 Computer Pro

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Posted 16 December 2009 - 06:27 PM

How are things running now?
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#12 edmil

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Posted 17 December 2009 - 06:25 AM

still very slow and is taking more time now to open any application...it feels like when you move an ant pile that all the ants go crazy ...i think it happens the same with the virus...they got crazy when trying to delete them... :flowers: can we try something else? ...
specially that my son some times needs to do home work in an specific web site and when i try to login the last 2 days it re directme to something else.... when he is at the computer i'm with him he is only 7 years old and i need to supervise him ,at least ,he wasn't around when a porn website try to open by it self! :thumbsup: thank you for all the help you are giving me...i really appreciate it!

#13 edmil

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Posted 17 December 2009 - 06:28 AM

Oh i forgot! i don't know if you notice some of the virus that Drweb found it didn't give any option either to move them or delete them...may be is that what is still bothering?

#14 Computer Pro

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Posted 17 December 2009 - 07:42 AM

Those are Heuristic detections and don't worry about them.

Lets run ESET:

Please follow the instructions here for running the ESET online scanner:

Please perform a scan with ESET Online Scanner
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)

You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use

Now click Start.

You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.

A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
Answer Yes to install and download the ActiveX controls that allows the scan to run.

Click Start. (the Onlinescanner will now prepare itself for running on your pc)

To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
Press Scan to start the online scan. (this could take some time to complete)
When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.

Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt

The scan results will open in Notepad.

Copy and paste the log results in your next reply.


Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished.
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#15 edmil

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Posted 17 December 2009 - 09:29 AM

Dear friend i encounter a new problem now Internet explorer do not open, i use firefox all the time and we also have the internet explorer thats the one that my husband use. but now it does not open at all and gives me is this message

HTTP, HTTPS, FTP connectivity

info HTTPS: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
error Could not make an HTTP connection.
info Redirecting user to support call



DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: yes
No DNS servers

DNS failure




Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server:http=127.0.0.1:5555 Proxy Bypass list:<local>
info This computer has the following default gateway entry(ies): 67.191.46.1
info This computer has the following IP address(es): 67.191.47.123
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info Skipped gateway connectivity check because of IE proxy configuration



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 67.191.47.123



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection 2, Device=Realtek RTL8139 Family PCI Fast Ethernet NIC, MediaType=LAN, SubMediaType=LAN
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info FTP (Passive): Successfully connected to ftp.microsoft.com.
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
info HTTPS: Successfully connected to www.microsoft.com.
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
error Could not make an HTTP connection.




i tried with mozzilla to download the ESET,and gives me another link but i tried and says that the proxys are not configured ...what are proxys?....


I've saved the pictures of the screen with the messeges to show you but now photo bucket says that there is an error on the network and it cannot upload the pictures...... :thumbsup:

What can i do???




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