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Laptop running slow and IE keeps crashing


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2 replies to this topic

#1 NexusPX

NexusPX

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Posted 11 December 2009 - 04:48 AM

Hi Guys,

Was on my laptop one evening, laptop doing just fine when I and saw an alert come through on my Zonealarm firewall: Here is the alert.

PE,2009/12/08,22:43:14 +0:00 GMT,Microsoft© Register Server,C:\WINDOWS\system32\regsvr32.exe,87.248.201.233:80,N/A

I accidently clicked on OK to allow this thing to run. Ever since then my machine keeps freezing after 10-20 mins and IE is near enough unusable.

Like a minute after this happened Symantec picked up the following virus and only partially quarantined = Bloodhound.PDF.18.



I then ran Malwarebytes and got the following:

Malwarebytes' Anti-Malware 1.39
Database version: 2421
Windows 5.1.2600 Service Pack 2

02/08/2009 13:00:31
mbam-log-2009-08-02 (13-00-31).txt

Scan type: Quick Scan
Objects scanned: 99952
Time elapsed: 14 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\install.exe (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\username\application data\pdinstall.exe (Rogue.PerfectDefender) -> Quarantined and deleted successfully.
c:\documents and settings\username\application data\Google\Shell32.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\install.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\svchost.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

In my haste I started running all sorts of anti malware stuff line Dr Web and mbr.exe and combofix etc, however after all that the machine seems better but i don't know if all the stuff has been removed. So I have ran all the tools listed in your preparation guide and here are the files.


I am posting my DDS.txt file below:

DDS (Ver_09-12-01.01) - NTFSx86
Run by Administrator at 9:11:13.98 on 11/12/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_12
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1918.1151 [GMT 0:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://partnerpage.google.com/smallbiz.dell.com/en_uk?hl=en&client=dell-usuk&channel=uk-smb&ibd=3071228
mStart Page = hxxp://www.google.com
uInternet Connection Wizard,ShellNext = hxxp://www.ccleaner.com/update/?v=2.22.968&l=1033
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Adobe Acrobat Speed Launcher] "c:\program files\adobe\acrobat 9.0\acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 9.0\acrobat\Acrotray.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
mPolicies-explorer: NoWelcomeScreen = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {254AA86E-5655-4518-AA87-185D7CC41801} - hxxps://secure.logmeinrescue.com/TechConsole/x86/RescueControl.cab
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab
DPF: {5D2CF9D0-113A-476B-986F-288B54571614} - hxxp://www.devalvr.com/instalacion/plugin/devalvrplugin.php
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {CFCDAA03-8BE4-11CF-B84B-0020AFBBCCFA} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: {45DB6D96-A00E-4953-8292-16A00A55C92B} = 10.44.244.22,212.113.0.3
TCP: {DE800608-CFE9-4474-AC2E-629476CA520E} = 10.44.244.22,212.113.0.3
TCP: {DFBD4ADB-0976-4F13-968A-1D0EC615A0EC} = 10.44.244.22,212.113.0.3
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: ic32pp - {BBCA9F81-8F4F-11D2-90FF-0080C83D3571} - c:\windows\wc98pp.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: ShellHook Class: {88485281-8b4b-4f8d-9ede-82e29a064277} - c:\progra~1\markany\conten~1\MACSMA~1.DLL
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\window~4\MpShHook.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1\applic~1\mozilla\firefox\profiles\szdushqx.default\
FF - component: c:\program files\nokia\nokia pc suite 7\bkmrksync\components\BkMrkExt.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R0 atiide;atiide;c:\windows\system32\drivers\atiide.sys [2007-12-27 3456]
R1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2005-8-26 334984]
R1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2005-8-26 53896]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2005-10-4 185968]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2005-10-4 177776]
R2 NetProbe;NetProbe Packet Driver;c:\windows\system32\drivers\NetProbe.sys [2009-3-24 5365]
R2 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2005-11-15 169200]
R2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2005-11-15 1756912]
R2 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2005-1-26 353672]
R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-8-28 102448]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20091208.002\naveng.sys [2009-12-9 84912]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20091208.002\navex15.sys [2009-12-9 1323568]
S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]
S2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;"c:\program files\lavasoft\ad-aware\aawservice.exe" --> c:\program files\lavasoft\ad-aware\AAWService.exe [?]
S3 ADM8511;Belkin USB Ethernet Adapter;c:\windows\system32\drivers\NET8511.SYS [2001-4-9 24424]
S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\ccPwdSvc.exe [2005-10-4 83568]
S3 CV2K1;CommView Network Monitor;c:\windows\system32\drivers\cv2k1.sys --> c:\windows\system32\drivers\cv2k1.sys [?]
S3 PsSdk41;PsSdk41;c:\windows\system32\drivers\pssdk41.sys [2009-1-30 36928]
S4 FGServicePix2;FireGen for Pix Log Analyzer Service 2;"c:\program files\firegenpix2\fgpixservice2.exe" --> c:\program files\firegenpix2\fgpixservice2.exe [?]
S4 PRTGService;PRTG Service;c:\program files\prtg traffic grapher\prtg traffic grapher.exe --> c:\program files\prtg traffic grapher\PRTG Traffic Grapher.exe [?]
S4 prtgwatchservice;PRTG Watchdog;c:\program files\prtg traffic grapher\watchdog\prtgwatchdog.exe [2009-2-3 443904]

=============== Created Last 30 ================

2009-12-11 00:02:50 0 d-sha-r- C:\cmdcons
2009-12-10 23:59:28 98816 ----a-w- c:\windows\sed.exe
2009-12-10 23:59:28 77312 ----a-w- c:\windows\MBR.exe
2009-12-10 23:59:28 261632 ----a-w- c:\windows\PEV.exe
2009-12-10 23:59:28 161792 ----a-w- c:\windows\SWREG.exe
2009-12-10 23:29:47 0 d-----w- c:\documents and settings\administrator\DoctorWeb
2009-12-10 22:42:40 77312 ----a-w- C:\mbr.exe
2009-12-04 18:11:16 68640 ----a-w- c:\windows\unTMV.exe
2009-12-04 18:11:15 0 d-----w- c:\program files\SoftMaker Viewer
2009-12-04 10:19:30 0 d-----w- c:\program files\Sun
2009-11-20 21:06:59 0 d-----w- C:\xampp
2009-11-16 15:38:02 4128 ----a-w- C:\INFCACHE.1
2009-11-11 11:44:56 724992 ----a-w- c:\windows\iun6002.exe
2009-11-11 11:19:16 0 d-----w- c:\program files\common files\Colasoft Shared
2009-11-11 11:19:12 0 d-----w- c:\program files\common files\Software FX Shared
2009-11-11 11:19:11 0 d-----w- c:\program files\Colasoft Ping Tool 1.1

==================== Find3M ====================

2009-12-03 16:14:06 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-12-03 16:13:56 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-02 20:42:06 195456 ------w- c:\windows\system32\MpSigStub.exe

============= FINISH: 9:12:09.40 ===============

Help would be greatly appreciated.

Nexus

Attached Files



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#2 pwgib

pwgib

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Posted 23 December 2009 - 09:39 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.


If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
PW

#3 schrauber

schrauber

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Posted 29 December 2009 - 12:05 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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