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C\Window\default32.dll virus?


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6 replies to this topic

#1 Junkman67

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Posted 10 December 2009 - 11:57 AM

Got a pop up from Norton saying that my computer was infected with this virus. I went to safe mode, disabled system restore and ran a scan. Came back with 2 files one of which Norton was able to delete. The other C:\Windows|default32.dll could not be deleted or quarantined and Norton denied access to the file. I tried all of the steps they reccomended to remove it and still no luck. It does not seem to pop up with a wsrning unless I go online, and does not seem to affect the operation of the computer. I am at a loss as to what I should do next. Any help would be greatly appreciated.

Edited by Junkman67, 10 December 2009 - 11:57 AM.


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#2 Orange Blossom

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Posted 10 December 2009 - 11:14 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 boopme

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Posted 10 December 2009 - 11:50 PM

What type of warning did you get?



Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#4 Junkman67

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Posted 11 December 2009 - 10:21 AM

Sorry for not replying sooner as I had other issues to contend with. I was getting a warning from Norton that I had a virus and the infected file was C\Windows\default32.dll I clicked ok and it said that the file could not be repaired then I clicked ok again and it said that access to the file was denied (presumably to protect the computer Norton does this) I did not experience any slow downs or redirects or increase in CPU or memory usage, so I was skeptical wether I was infected or not. Yesterday I ran The MS Malicious software removal tool and Spybot S&D. LAst night while I was sleeping my computer ran its normal full system scan that I have scheduled and when I checked it this morning it had detected no infected files. I am still concerned what caused this and if there is a virus lurking. I am not familiar with HJT or posting logs please advise. Thank you

#5 boopme

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Posted 11 December 2009 - 04:10 PM

OK, Not difficult.. Follow these instructions... Create the logs and copy/paste them into the new topic.
You will need to run HJT/DDS.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Junkman67

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Posted 11 December 2009 - 05:10 PM

Will do thanks

#7 Junkman67

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Posted 12 December 2009 - 03:45 PM

I tried to run DDS and Norton stopped it saying it was a malicious script. Im not sure how to turn off script blocking on Norton or if it is wise to do so , please advise thanks




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