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#1 AnnaSB

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Posted 10 December 2009 - 10:39 AM

Hello! I'm very sorry if I am posting this in the wrong place. I believe this is the right forum, but don't know if I should be tagging my problem onto the end of some similar threads or starting a new one. It is not my intention to try to jump the queue!

I have what I believe is some kind of malware that is redirecting all the links from my searches. It is not changing the home page of my browser, but it is happening whether I use IE or Firefox, and it is independent of which search engine I use (Google, Bing, etc.). It is driving me a little insane!

I had the most recent version of Norton running, but it did not detect anythign on a scan. I ran Malwarebyte's Anti-Malware and it found 2 viruses, which it removed. The problem didn't go away so I purchased, installed and ran PC Tools Spyware Doctor, which found 3 more viruses, which it also removed. The problem still didn't go away. I downloaded and ran Ad-Aware, but it didn't find anything else.

Most recently, I downloaded and ran HijackThis, but don't know how to interpret the results. Could someone please provide me with some direction on what I should do next???

Thanks so much for any help you can provide.

Anna

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#2 Orange Blossom

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Posted 10 December 2009 - 11:19 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 boopme

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Posted 11 December 2009 - 12:07 AM

Hello. Go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 AnnaSB

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Posted 11 December 2009 - 11:12 AM

Hello boopme,

Thank you SO much for providing me with some direction! I have posted my HijackThis log in the HijackThis Logs and Virus/Trojan/Spyware/Malware Removal forum. I will monitor that forum for a response, and try not to lose my mind in the meantime!

Thanks again,
Anna

#5 boopme

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Posted 11 December 2009 - 04:13 PM

You're welcome and yes that will be the hard part as it will be a few days. But all posts are answered.
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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