Posted 09 December 2009 - 06:18 PM
After my original post (12/7, SecurityTool infection) I went through hours of attempts to rid myself of the malware pop-ups, with no success. Of all the downloads, the only one I could successfully run was rkll. None of the removal programs I tried to run ran to completion. I had tried Restore, two different dates, and was not successful. I worked in Safe Mode, with no success.(My previous post and responses can be viewed to get an idea as to what suggestions I got, and what steps I took, to try to remedy the situation.)
I was still able to use my computer by hitting rkll quickly, upon opening my computer division, before anything else started running. If I did so, I would get the black box, then a temporary blue screen, and then my desktop and toolbar would show as normal. If I didn't hit it quickly enough, then the pop-ups would start, and I would go to Explore, click on Desktop, minimize the desktop so I could drag it around so I could see the rkll icon around the edge of the largest SecurityTool pop-up, then start dbl-clicking the rkll icon until the SecurityTool pop-ups disappeared, then a few times more until the SecurityTool icon on my toolbar also disappeared. At that point I'd be good to go, until I shut down, and started again the next time. I found that it was more difficult on my wife's computer division: it got to the point where, if I didn't hit the rkll icon quick enough, and had to go to Explore, etc., I could not get the pop-ups to stop, and it was easier to shut down and re-boot and try again. (It was easier on my side because I have so much on the desktop that apparently SecurityTool wasn't starting immediately, and I had time to hit the rkll icon before it started, while my wife's desktop is pretty clean, and the pop-ups started quickly.)
Last night I showed my wife how to go through the steps I'd developed so she could use the desktop on her side. Today, after I was using the computer most of the day, she sat down to use the desktop while I was out. When I got home, I asked her if she had had any problems getting her side to work, and she told me that she hadn't clicked on rkll, but everything was fine. That was a shock! I sat down, and restarted the computer, and just let it run, opened my side without hitting rkll, and no pop-ups! I opened her side..........no pop-ups. I shut down again, restarted, and NO POP-UPS!
SO, now I'm at a loss. NOTHING I did before, nothing I tried to run, was run to completion. NO lists of infected files to be removed, NOTHING. SO, what should I do now? I don't have a firewall (other than what comes with XP Professional). Should I install one now? I have Avast anti-virus. Should I go to something else? Somehow SecurityTool got in (While my wife was online, and she's not focused sometimes.), despite Avast. Is it possible it's still in my system, but in a stealth mode? I'm not an expert in this area, so I'd like some suggestions.