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DVD-ROM wont open or show in My Computer


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#1 Shandley

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Posted 09 December 2009 - 01:49 PM

Ok, so I booted up today and went to put a disc into the Rom and it wouldn't open. No lights flashing or anything. I went into my computer and it wasn't there.

Under computer management, it does not show up. Under device manager, it does not show up;

HOWEVER,

if I scan for new hardware, it will open the drive. If I do it again, it will close the drive. It will not read regardless.

Please help!!

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#2 dfiore

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Posted 09 December 2009 - 04:54 PM

Check for a firmware update via the manufacturer's website. Also, perhaps the physical button has stopped working or the driver is corrupted.
Start by removing it, in safe mode, scanning for viruses and rebooting.

If that doesn't work, check for the firmware update.

#3 ReviverSoft

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Posted 09 December 2009 - 05:06 PM

Ok, so I booted up today and went to put a disc into the Rom and it wouldn't open. No lights flashing or anything. I went into my computer and it wasn't there.

Under computer management, it does not show up. Under device manager, it does not show up;

HOWEVER,

if I scan for new hardware, it will open the drive. If I do it again, it will close the drive. It will not read regardless.

Please help!!


Can you confirm that the DVD drive becomes unresponsive only when you load the particular disc or happens with any kind of media?

Possible cause : Bad or unsupported media(disc)
ReviverSoft - Happy to help!




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