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I think I am infected and need help !


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#1 Tol

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Posted 09 December 2009 - 01:17 PM

Hello again,

This is my second time in this forum looking for help. First time, March/2009 I was helped by an helper in this forum.
His name was farbar. He helped me great deal by guiding me step by step and he gave me very useful information.
So far I had no problem until last night.

Last night, I was looking for a Hardware Specification on the Net after Googling. I found a Russian web-site with
the information I was looking for. Even though I don't know Russian, I was looking for specific numbers for that
Hardware. So, I visited this Russian site to find what I was looking for. And everything happened after that. Suddenly,
new pages started opening up on Firefox browser without my control. I exit the browser, and re-openned it again
and new Russian porn pages were opening up in my browser first tab.

So I tried to solve this problem by following Farbar's instructions he gave me several months ago. Somehow I
printed out the correspondence we had. I ran Malwarebytes' Anti-Malware software twice(Full scan) but no
objects found infected. I also ran CCleaner and cleaned my system with all cookies and so on. Then Russian
pages stopped poping up on my Firefox browser. But after that, now my Firefox acting weird. For example,
I have 5 web-page tabs were open on my Firefox, and when I exit it and reopened again, those 5 tabs
are gone, and only one new page is open on my Firefox browser. Then I exit Firefox again, and when I reopen
it this time I see my last visited 5 tabs again. This goes on and on. I did not have this problem before.
I also ran ComboFix, but when I try to uninstall ComboFix with command: ComboFix /u , It doesn't uninstall
ComboFix instead it tries to install ComboFix again. I did that also several times but no success so far to
uninstall ComboFix.

So, I am sure that something wrong with my system. Firefox is not functioning properly. Either I am hacked
or infected by a malicous Malware. So I need your help to solve this problem. Any help would be appreciated.
Thanks in advance.

My System: Windows XP Home Edition with Service Pack 3
My Browser: Firefox

Regards,
Tol

Edited by Tol, 09 December 2009 - 02:22 PM.


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#2 boopme

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Posted 09 December 2009 - 04:42 PM

Hello can you post yhe MBAM log...
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Next run SAS
Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Tol

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Posted 10 December 2009 - 05:43 AM

Here are the two scan logs as you requested.

1. MBAM log below:

Malwarebytes' Anti-Malware 1.42
Database version: 3325
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

09.12.2009 09:18:55
mbam-log-2009-12-09 (09-18-55).txt

Scan type: Full Scan (C:\|)
Objects scanned: 162044
Time elapsed: 1 hour(s), 14 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
MBAM log


2. SAS Log below:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/10/2009 at 12:33 PM

Application Version : 4.31.1000

Core Rules Database Version : 4354
Trace Rules Database Version: 2201

Scan type : Complete Scan
Total Scan Time : 01:30:57

Memory items scanned : 694
Memory threats detected : 0
Registry items scanned : 5485
Registry threats detected : 0
File items scanned : 52179
File threats detected : 0


As you can see, SAS also did not find any threat. But I still have the problem with Firefox browser.

Thanks,
Tol

#4 boopme

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Posted 10 December 2009 - 11:54 AM

You should not have run combofix.. It had to be updated.
You may need to reinstall fire fox.. It seems corrupted.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Tol

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Posted 10 December 2009 - 02:25 PM

Thanks. As far as I understand, I don't have Malware, Trojan, etc... in my system.
Okey What can I do now to uninstall Combofix ? or Should I leave it just the way it is ?
I will reinstall Firefox. Looks like it is corrupted as you say.

#6 boopme

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Posted 10 December 2009 - 08:14 PM

Yes it's clean..
Remove Combofix now that we're done with it.
Click on your Start Menu, then Run....
Now type combofix /u in the runbox and click OK. Notice the space between the "x" and "/".


When shown the disclaimer, Select "2"
This will remove files/folders assoicated with combofix and uninstall it.


If isssues still arise with FF ask in the Web Browsing forum..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Tol

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Posted 11 December 2009 - 04:55 AM

Well, I did exactly what you said about uninstalling Combofix.
And the same problem still continues. I cannot uninstall ComboFix.
I type combofix /u (with space between "x" and "/") and it again
installs combofix. But this time it asked me to update combofix
and I said yes and it updated combofix from internet. But
combofix /u command doesn't uninstall it instead it reinstall
combofix again and again. Any clue ? Thanks.

#8 boopme

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Posted 11 December 2009 - 10:40 AM

Use this tool.
Download and Run OTCleanIt
This program will remove the tools we have used.
  • Download OTCleanIt by OldTimer to your desktop.
  • Double click OTCleanIt.exe to start the program.
  • Click the big CleanUp! button.
  • When asked if you want to proceed with the cleanup process, click Yes. Restart your computer when prompted.
Delete the file after use, if it did not delete itself.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Tol

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Posted 11 December 2009 - 11:30 AM

I am afraid that the link you sent is not working. It gives "404 - Not Found" error.
Would you send me the correct link please ? If you can. Thanks.

#10 boopme

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Posted 11 December 2009 - 04:17 PM

Sorry OTCleanIt
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Tol

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Posted 12 December 2009 - 02:39 AM

It is all set now. Thanks again for your help.

#12 boopme

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Posted 12 December 2009 - 11:52 AM

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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