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I think I'm being hacked


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12 replies to this topic

#1 Bob10113

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Posted 09 December 2009 - 12:02 PM

I tried to sign on to my bank's online banking website, and a page came up asking for my credit card information and ATM PIN. I immediately called the bank to find out if it was legitimate. It is not. The customer service guy talked to the IT guy, and they figured there was no problem with their system, so there must be a problem with mine.

I'm using Windows XP, and I ran a Malwarebytes Anti-Malware scan that didn't find anything wrong.

I can't provide the exact message because after I copied the text, my computer crashed and now the message isn't coming back.

Any help in this matter would be greatly appreciated.

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#2 quietman7

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Posted 09 December 2009 - 01:38 PM

I tried to sign on to my bank's online banking website

Where did you get the link for logging into your bank?

What you describe is usually attributed to "Phishing". That technique is an Internet scam used to gain personal information that uses spoofed e-mail addresses and fraudulent Web sites to masquerade as legitimate business sites. The fake sites are designed to fool respondents into entering personal financial data such as credit card numbers, account user names, and passwords, which can then be used for financial theft or identity theft. The e-mail directs the user to visit a Web site where they are asked to update personal information, such as passwords and credit card, social security, and bank account numbers, that the legitimate organization already has. The Web site, however, is bogus and set up only to steal the userís information but it may also contain malicious code which can spread infection.

Edited by quietman7, 09 December 2009 - 01:38 PM.

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#3 Bob10113

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Posted 09 December 2009 - 08:45 PM

I tried to sign on to my bank's online banking website

Where did you get the link for logging into your bank?

What you describe is usually attributed to "Phishing". That technique is an Internet scam used to gain personal information that uses spoofed e-mail addresses and fraudulent Web sites to masquerade as legitimate business sites. The fake sites are designed to fool respondents into entering personal financial data such as credit card numbers, account user names, and passwords, which can then be used for financial theft or identity theft. The e-mail directs the user to visit a Web site where they are asked to update personal information, such as passwords and credit card, social security, and bank account numbers, that the legitimate organization already has. The Web site, however, is bogus and set up only to steal the user’s information but it may also contain malicious code which can spread infection.


There was no link. I typed in the address into the address bar, as I always do, and went through the same log-in process that I always go through... except instead of bringing me to the Authentication page (where I'm asked to answer a security question), i was brought to the scam page.

Is that the result of spyware? Is there something Malwarebytes' Anti-Malware might have missed?

Edited by Bob10113, 09 December 2009 - 08:46 PM.


#4 quietman7

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Posted 09 December 2009 - 10:56 PM

Please download Malwarebytes Anti-Malware (v1.42) and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- If Malwarebytes Anti-Malware results in any error messages, check the Help file's list of error codes within its program folder first. If you do not find any information, please refer to Common Issues, Questions, and their Solutions, Frequently Asked Questions. If the error you are receiving is not in the list, please report it here so the research team can investigate.
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#5 Bob10113

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Posted 10 December 2009 - 09:05 AM

Malwarebytes' Anti-Malware 1.42
Database version: 3336
Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

12/10/2009 12:58:34 AM
mbam-log-2009-12-10 (00-58-34).txt

Scan type: Quick Scan
Objects scanned: 152483
Time elapsed: 14 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 16

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\system tool (Rogue.SysGuard) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\basahipo.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\bevajijo.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\buvujano.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\jazijase.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\jehiniki.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\kohedoge.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lapebeyu.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\mejiyuwa.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\rokataje.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\soyivita.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\vuhihesa.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\winasara.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wowobiri.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\syssvc.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\HelpAssistant\Local Settings\temp\e.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Documents and Settings\Michael\Local Settings\Temp\e.exe (Trojan.Dropper) -> Quarantined and deleted successfully.

#6 quietman7

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Posted 10 December 2009 - 09:36 AM

Now rescan again with Malwarebytes Anti-Malware, but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface (preferable method) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to download the Full version Free Trial, just ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
If you cannot boot into safe mode or complete a scan, then try doing it in normal mode. Be aware, this scan could take a long time to complete..
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#7 Bob10113

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Posted 11 December 2009 - 06:25 PM

Malwarebytes' Anti-Malware 1.42
Database version: 3344
Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

12/11/2009 5:46:43 PM
mbam-log-2009-12-11 (17-46-43).txt

Scan type: Full Scan (C:\|)
Objects scanned: 223150
Time elapsed: 40 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)






I ran TFC without any trouble... but when I tried to run a CureIt scan from safe mode, all it did was reboot my computer. I tried it twice.

#8 quietman7

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Posted 12 December 2009 - 07:57 AM

Then try running Dr.Web CureIt in normal mode.

Also please perform a scan with Kaspersky Online Virus Scanner.
alternate link for scan
(Requires free Java Runtime Environment (JRE) to be installed before scanning for malware as ActiveX is no longer being used.)
  • Vista users: need to right-click either the IE or FF Start Menu or Quick Launch Bar icons and select Run As Administrator from the context menu.
  • Before starting your scan, disable
  • Read the "Advantages - Requirements and Limitations" then press the ACCEPT... button.
  • You will be prompted to install an application from Kaspersky. Click the Run button. It will start downloading and installing the scanner and virus definitions.
  • When the downloads have finished, you should see 'Database is updated. Ready to scan'. Click on the SETTINGS... button.
  • Make sure these boxes are checked. By default, they should be. If not, please check them and click on the SAVE... button afterwards:
    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Archives
      Mail databases:
  • Click on My Computer under the Scan section. OK any warnings from your protection programs.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • Once the scan is complete (the 'status' will show complete), click on View Scan Report and any infected objects will be shown.
  • Click on Save Report As... and change the Files of type to Text file (.txt)
  • Name the file KAVScan_ddmmyy (day, month, year) before clicking on the Save button and save it to your Desktop.
  • Copy and paste the contents of that file in your next reply.
-- Note: This scan will not remove any detected file threats but it will show where they are located so they can be cleaned with other tools.

-- Note: Some online scanners will detect existing anti-virus software and they may interfere or stop the scan. If that occurs, disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
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#9 Bob10113

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Posted 14 December 2009 - 11:25 AM

CureIt still would only reboot my computer.

Here's the online scan report:



--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Monday, December 14, 2009
Operating system: Microsoft Windows XP Professional Service Pack 2 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Monday, December 14, 2009 06:07:50
Records in database: 3369395
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\

Scan statistics:
Objects scanned: 70037
Threats found: 1
Infected objects found: 2
Suspicious objects found: 0
Scan duration: 02:35:31


File name / Threat / Threats count
C:\WINDOWS\erimeqaguvimupa.dll Infected: Trojan-Downloader.Win32.Mufanom.bao 1
C:\WINDOWS\opumomig.dll Infected: Trojan-Downloader.Win32.Mufanom.bao 1

Selected area has been scanned.

#10 Bob10113

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Posted 14 December 2009 - 11:32 AM

And now aol.com is asking me for my ATM PIN. This is a problem.

#11 quietman7

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Posted 14 December 2009 - 01:17 PM

Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is hidden piece of malware (i.e. rootkit) which has not been detected by your security tools that protects malicious files and registry keys so they cannot be permanently deleted. Other types of malware can even terminate your security tools by changing the permissions on targeted programs so that they cannot run or complete scans. Disinfection will probably require the use of more powerful tools than we recommend in this forum.

I have to go out of town for a few days so I will not be available. Rather than wait for my return I suggest you do the following.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#12 Bob10113

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Posted 19 December 2009 - 11:39 AM

http://www.bleepingcomputer.com/forums/ind...=279976&hl=

Thank you.

#13 quietman7

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Posted 19 December 2009 - 12:40 PM

Your DDS/HijackThis log is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic until you are cleared by the HJT Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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