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Internet Explorer 8 in Vista won't connect


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#1 DTM

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Posted 09 December 2009 - 11:36 AM

I have a windows Vista system about 2 yrs old. User was using Netscape for 2 years and decided to use IE instead,
IE 8 opens but will not connect to the internet. Tried (re)registering ieproxy.dll but no luck. Tried running ie (no add-ons) still won't
connect. Unistalled 8 and then re-installed still not working . Any thoughts ?

I should add that I ran mbam cleaned up some basic malware but nothing big. pc seems "clean" wondering if it's a .dll issue.


dtm

(is my internet explorer topic in the wrong forum ? if so please move it)

Edited by DTM, 09 December 2009 - 09:08 PM.


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#2 Romeo29

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Posted 09 December 2009 - 11:55 PM

Can you access internet through some other browser ?

#3 DTM

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Posted 10 December 2009 - 08:08 AM

Only Netscape seems to work. Fire Fox won't connect either.

#4 Romeo29

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Posted 10 December 2009 - 08:21 AM

Check the proxy settings in Internet Explorer, Firefox and Netscape.

In Firefox, Tools > Options > Advanced > Network > Settings
In IE, Tools > Internet Options > Connections > LAN Settings
In Netscape, Edit > Preferences > Category > Advanced > Proxies

If you use a proxy server in Netscape then copy the settings of proxy server IP address and port number to Firefox and IE.
If you do not use a proxy server in Netscape then, disable proxy server in Firefox and IE.

If you find then Netscape uses no proxy (direct connection) but Firefox and IE are set to use a proxy server, please report the server address here as it may be the work of a malware.

#5 DTM

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Posted 11 December 2009 - 11:42 AM

None of the browers have a proxy setting entry.

#6 Romeo29

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Posted 11 December 2009 - 06:59 PM

Have you tried to reset the TCP/IP catalog.

Open an elevated command prompt window and type netsh winsock reset. Then restart.

To open elevated command prompt, type cmd in start menu search box, right click on cmd.exe and select Run as administrator

#7 DTM

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Posted 12 December 2009 - 09:01 AM

Hi Romeo, ran the command but still can't connect. All IE does is open and says "cannot connect to page..."
something all those lines. Also when I tried to re-registering ieproxy.dll Vista comes back with an Error that's
indicating I don't have the proper rights to do this and yet, I am running under Admimistrator.

#8 Romeo29

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Posted 12 December 2009 - 09:42 PM

Are IE and Firefox allowed in Firewall?
What kind of security software firewall and antivirus have you on your system?

Use LPS-Fix tool from here : http://www.bleepingcomputer.com/files/lspfix.php
You would also find a tutorial link on the same page, on how to use lsp-fix.

#9 DTM

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Posted 15 December 2009 - 06:25 PM

Ran that and got an error right away. "Winsock 2 registry key.."
I have a picture of the entire error, not sure how to attach it.

#10 Romeo29

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Posted 15 December 2009 - 10:38 PM

Download this tool : http://www.xp-smoker.com/downloads/xptcprep.exe
Thought mainly for XP, it also works for Vista. Click on both the buttons one by one. Restart your computer.

#11 askpcguy

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Posted 16 December 2009 - 03:24 PM

Do you have Vista Service Pack 1? If not that might be something to check into applying. Also, uninstall IE 8 then install IE 7 might also get things working.

#12 DTM

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Posted 16 December 2009 - 07:49 PM

Romeo tried that and got the exact same error as the previous lspfix program.

Askpcguy much to my surprise it has service pack 2. I tried to uninstall 8 and then re-install it. I didn't see any options
on microsofts site to download 7 for Vista. If anyone has a link for that would be great !

thx guys

dtm

#13 Romeo29

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Posted 16 December 2009 - 10:56 PM

Open an elevated command prompt window and type netsh int ip reset. Then restart.
To open elevated command prompt, type cmd in start menu search box, right click on cmd.exe and select Run as administrator

#14 DTM

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Posted 17 December 2009 - 12:31 PM

Hi Romeo we tried that back on post # 6 was a no go.. I find it strange that netscape works while IE and Fire Fox do not.
Also Netscape works but can't open certain pages for example Comcast email page. I figure that's just because some
pages require IE..

Edited by DTM, 17 December 2009 - 12:32 PM.


#15 Romeo29

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Posted 18 December 2009 - 01:07 AM

No that was winsock reset, this is different




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