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Can't Open Any Windows(They Freeze) Or Connect To Internet


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#1 EddieNeedsHelp

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Posted 09 December 2009 - 01:14 AM

Okay... so there are a lot of problems going on and I have no idea what happened.

It all started when I downloaded a keygen for the videogame Hammerfight and it turned out to be a virus.

I ran Spyboy Search and Destroy and it shows that I had DNSFlush.cws, Win32.FraudLoad.edt, Smitfraud-C, and Win32.Agent.ieu

I hit the fix selected problems button and it did so. I ran it again to make sure they were gone and DNSFlush.cws was and the others were still there.

So I downloaded AVG Free and Avast! I installed AVG Free (but opted for the free 30 day pro version) updated it and ran a scan. I had not reset the computer as it asked me to because I didn't know if that would allow the viruses to do something (Don't ask me why I thought this, I haven't had a virus in years. Usually I don't do stupid bleep like trying to get free games. I've learned my lesson!) The scan showed nothing. But afterward all my notepad files on my desktop had the .txt extension showing, when before they did not.

While trying to download the updates for Avast! it said the AVG Free Firewall was blocking Avast! from the internet so I decided to uninstall AVG Free.
This then said I had to restart the computer again.

I did so and Avast! ran a virus scan during start up. This is the first scan that I had done since Spybot S&D. When Windows opened I ran Spybot and the viruses seemed to be gone. I updated and ran Avast! as well and nothing showed up.

I put the Avast! Security settings on high, because I was paranoid. Everything was running fine, everything worked, and I figured I was okay. I turned off the computer.I came back later and turned it back on. Once again everything was running fine. The .txt extension was still showing on the notepad file names but I thought nothing of it as I had no idea how to revert it and it seemed harmless.

I then decided to clean my computer a little. I uninstalled a few programs I haven't used in ages. They included Frostwire, Malwarebytes, and Stepmania. Stepmania also had a large amount of songs (About 6 gigs) That I deleted after I uninstalled the program. At this point windows told me that one of the folders was in use by another program. I didn't understand why because it was a folder for the game only, but it wouldn't let me delete the folder. Everything inside it was deleted but not the folder. When I uninstalled Malwarebytes it claimed that some programs might not run correctly after uninstalling, but I figured it couldn't be that serious since I had been fine before I downloaded it. I restarted my computer and everything was fine. I surfed the web and did things that I usually do, (check e-mail, facebook, boring crap). I figured it was back to usual business.

So after all this my computer was still fine. Then my friend came over and I shut down the computer. It was off for about 2 hours and when he left I started it up again. This is when the problems started. Intel Wireless PROset did not open on start up and I couldn't connect to the internet. Thinking I may have accidentally uninstalled it in my cleaning spree I went to the control panel. I got the little Flashlight Folder "Looking for bleep that I can't find right now" icon and it never loaded. Just kept doing that. I hit control alt delete and it took at least 5 minutes before the Task Manager actually appeared. I could go into My Computer,but not Local Disk (it froze again) the internet didn't work, and I have NO IDEA where to start on how to fix this. I looked for some fixes on my sister's computer, ran CHKDSK in safe mode but that didn't fix anything, ran spybot again but nothing came up and I tried to run sfc /scannow.exe in safe mode but I get a window flash and then it closes. Tried to run it in regular mode and it just froze.

This is all on Windows XP Service Pack 3. I have no idea what is going on or what happened. If anyone has any idea how to fix or can point me in the right direction to recovery I would be ever so happy. Thank you for you time.

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#2 Computer Pro

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Posted 09 December 2009 - 04:44 PM

Hello and welcome to Bleeping Computer.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 EddieNeedsHelp

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Posted 09 December 2009 - 06:11 PM

I can't connect to the internet through wireless or cable so I had to download the program on another computer and install it on my malfunctioning one.
I installed it but it couldn't update because I can't connect to the internet.
I tried to run the scan but it froze soon after pressing Scan.

I restarted it in Safe Mode and ran the scan. It's running now, but without updates.

Is there a way I can transfer the updates to this computer? And if I copy the the MBAM report on to a flash drive is there a risk of transferring the the virus to this computer?

#4 Computer Pro

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Posted 09 December 2009 - 06:55 PM

No, I am not aware of a way that Text files can be infected, so it will be fine.

You can also manually update the definitions by using this link:

http://mbam.malwarebytes.org/database/mbam-rules.exe
Computer Pro

#5 EddieNeedsHelp

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Posted 09 December 2009 - 07:30 PM

Just installed the update and running the scan again. Should be done in around 2 hours.

#6 Computer Pro

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Posted 09 December 2009 - 07:36 PM

Ok, I will be waiting for your log. :thumbsup:
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#7 EddieNeedsHelp

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Posted 09 December 2009 - 10:09 PM

Malwarebytes' Anti-Malware 1.42
Database version: 3331
Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

12/9/2009 10:00:46 PM
mbam-log-2009-12-09 (22-00-46).txt

Scan type: Full Scan (C:\|E:\|F:\|)
Objects scanned: 211840
Time elapsed: 2 hour(s), 30 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sshnas (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Astrocom (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\NeoChronos (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Handle (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\sshnas.dll (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\{66BA574B-1E11-49b8-909C-8CC9E0E8E015}.job (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job (Trojan.Downloader) -> Quarantined and deleted successfully.


WOO HOO! I'm doing this from the computer that was messed up so already I'm optimistic! Is there anything else I need to do?

#8 Computer Pro

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Posted 09 December 2009 - 10:15 PM

Yes there is, lets run SAS:

Please run ATF and SAS:

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note 2: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.



Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Computer Pro

#9 EddieNeedsHelp

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Posted 09 December 2009 - 10:24 PM

When you say leave all others unchecked do you mean I have to uncheck them all myself? Or just check the ones that you suggested and leave everything else the way it already is?

#10 Computer Pro

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Posted 09 December 2009 - 10:26 PM

Use the suggested ones, and leave the rest the way that they are.
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#11 EddieNeedsHelp

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Posted 09 December 2009 - 10:46 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/09/2009 at 10:43 PM

Application Version : 4.31.1000

Core Rules Database Version : 4354
Trace Rules Database Version: 2201

Scan type : Quick Scan
Total Scan Time : 00:15:28

Memory items scanned : 622
Memory threats detected : 0
Registry items scanned : 519
Registry threats detected : 0
File items scanned : 10998
File threats detected : 0


Looking good!

#12 EddieNeedsHelp

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Posted 09 December 2009 - 10:47 PM

Okay just realized that was a quick scan. Doing it again. Sorry!!!! Thanks for your patience!

#13 EddieNeedsHelp

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Posted 09 December 2009 - 11:39 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/09/2009 at 11:32 PM

Application Version : 4.31.1000

Core Rules Database Version : 4354
Trace Rules Database Version: 2201

Scan type : Complete Scan
Total Scan Time : 00:45:15

Memory items scanned : 632
Memory threats detected : 0
Registry items scanned : 5934
Registry threats detected : 0
File items scanned : 28121
File threats detected : 0

Alright! Looks good and everything is working like normal so far! You've put my mind at ease! Should I do anything else?

#14 Computer Pro

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Posted 10 December 2009 - 07:54 AM

Very good.

Now let's start some cleanup.

Create a new Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
Go to Start > Programs > Accessories > System Tools and click "System Restore".
Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
Then use Disk Cleanup to remove all but the most recently created Restore Point.
Go to Start > Run and type: Cleanmgr
Click "Ok"
Disk Cleanup will scan your files for several minutes, then open.
Click the "More Options" Tab.
Click the "Clean up" button under System Restore.
Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
Click Yes, then click Ok.
Click Yes again when prompted with "Are you sure you want to perform these actions?"
Disk Cleanup will remove the files and close automatically.
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#15 EddieNeedsHelp

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Posted 10 December 2009 - 11:32 AM

Okie dokie. All done.




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