Posted 08 December 2009 - 11:38 PM
I have "disinfected" many a pc but this one has me stumped. I ran bitdefender rescue disk and no viruses were found. Its a Dell 5150. Works fine with a Knoppix disk, mouse, keyboard etc...all working. However, when the xp OS (media center edition) starts up mouse cursor appears at the user login screen but will not move! I cannot login because I cannot move the cursor. It will not start in safe mode. yes, I know how to get to safe mode but it will not load just keeps going back to the screen where I can pick safe mode, last configuration, etc. Got out my operating sytem disk and restarted. Shows windows loading but then says windows is having problems communicating with a needed component and gives an error message.
Anyway, I cannot load normally, cannot load in safe mode and cannot reinstall the OS because it just won't load the installation program. As I said, I am able to load other disks that do not use windows such as bitdefender and some other crappy pc beginner disc. I was able to run a memtest and everything checks out.
what I have concluded is that something that loads during windows startup and which also runs when loading the installation disk must be the culprit. I am certain this is not a hardware problem. I don't know how to get into the system because obviously I cannot use dos. I cannot even run chkdsk. Cannot get to a command prompt. Is there anyway to load a mouse driver to windows without actually being in windows, such as through knoppix?
Hope someone knows.
Thanks for reading.