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hello first time here asking for help


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3 replies to this topic

#1 gaborcseh

gaborcseh

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  • Local time:02:25 AM

Posted 08 December 2009 - 07:13 PM

So confused.

I had a virus that kept telling me that i had no antivirus/ maleware program and that i should download some.

i managed to get rid of the virus by deleting the files in my temp folder and stoping a few of the start up "things" i belive the one titled richtx64 was the one responsible but i'm not sure.

I did the reports and here is one of them.

But now i can't turn on spybot or my other anti stuff, and every few minutes while on firefox, it un focuses and i have to reclick on to the screen so that i can keep typing.

english is not my first language so i am sorry if i make a few mistakes.


DDS (Ver_09-12-01.01) - NTFSx86
Run by Dorothy at 18:39:04.89 on Tue 12/08/2009
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.959.552 [GMT -5:00]

AV: Norton AntiVirus 2005 *On-access scanning enabled* (Outdated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Worm Protection *enabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\Nero\data\Xtras\mssysmgr.exe
C:\WINDOWS\system32\ctfmon.exe
svchost.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Documents and Settings\Dorothy\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://google.atcomet.com/b/
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\reader\activex\AcroIEHelper.dll
BHO: BitComet Helper: {39f7e362-828a-4b5a-bcaf-5b79bfdfea60} - c:\program files\bitcomet\tools\BitCometBHO_1.3.7.16.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: CNavExtBho Class: {bdf3e430-b101-42ad-a544-fadc6b084872} - c:\program files\norton antivirus\NavShExt.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Norton AntiVirus: {42cdd1bf-3ffb-4238-8ad1-7859df00b1d6} - c:\program files\norton antivirus\NavShExt.dll
uRun: [PhotoShow Deluxe Media Manager] c:\progra~1\nero\data\xtras\mssysmgr.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [VTTimer] VTTimer.exe
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [Symantec NetDriver Monitor] c:\progra~1\symnet~1\SNDMon.exe /Consumer
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
IE: &D&ownload &with BitComet - c:\program files\bitcomet\BitComet.exe/AddLink.htm
IE: &D&ownload all video with BitComet - c:\program files\bitcomet\BitComet.exe/AddVideo.htm
IE: &D&ownload all with BitComet - c:\program files\bitcomet\BitComet.exe/AddAllLink.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://c:\program files\bitcomet\tools\BitCometBHO_1.3.7.16.dll/206
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~4\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
TCP: {5D202A8B-3610-4591-8FC5-8B138EFB5A84} = 209.226.175.223,198.235.216.134
TCP: {5E021AEC-DD54-49AB-9AE5-C48D6D2615B9} = 207.164.234.193 207.164.234.129
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: DVDIdleShell Class: {93994de8-8239-4655-b1d1-5f4e91300429} - c:\program files\dvd region-free\DVDShell.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\dorothy\applic~1\mozilla\firefox\profiles\493qj515.default\
FF - prefs.js: browser.startup.homepage - hxxp://google.atcomet.com/b/
FF - component: c:\documents and settings\dorothy\application data\mozilla\firefox\profiles\493qj515.default\extensions\{7b13ec3e-999a-4b70-b9cb-2617b8323822}\components\FFExternalAlert.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npPandoWebInst.dll
FF - plugin: c:\program files\mozilla firefox\plugins\nppopcaploader.dll
FF - plugin: c:\program files\mozilla firefox\plugins\nppsynth.dll
FF - plugin: c:\program files\mpcstar\codecs\real\browser\plugins\nppl3260.dll
FF - plugin: c:\program files\mpcstar\codecs\real\browser\plugins\nprpjplug.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R1 SAVRTPEL;SAVRTPEL;c:\program files\norton antivirus\Savrtpel.sys [2004-12-10 50312]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2004-12-14 198256]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2004-12-14 165488]
R2 navapsvc;Norton AntiVirus Auto-Protect Service;c:\program files\norton antivirus\navapsvc.exe [2005-1-10 177264]
R3 JSWSCIMD;jswscimd Service;c:\windows\system32\drivers\jswscimd.sys [2009-11-26 57440]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20041208.007\NAVENG.Sys [2005-6-10 72712]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20041208.007\NavEx15.Sys [2005-6-10 629544]
R3 SAVRT;SAVRT;c:\program files\norton antivirus\savrt.sys [2004-12-10 336008]
S2 SBService;ScriptBlocking Service;c:\progra~1\common~1\symant~1\script~1\SBServ.exe [2005-1-10 67184]
S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\ccPwdSvc.exe [2004-12-14 79472]
S3 jswpsapi;JumpStart Wi-Fi Protected Setup;c:\program files\d-link\dwa-552 reva\jswpsapi.exe [2009-11-26 356433]
S3 SAVScan;SAVScan;c:\program files\norton antivirus\SAVScan.exe [2004-12-10 198368]
S3 TAPBIND;TAPBIND;\??\c:\myoldd~4\myoldp~1\sympat~1\access~1\app\tapbind1.sys --> c:\myoldd~4\myoldp~1\sympat~1\access~1\app\TAPBIND1.SYS [?]

=============== Created Last 30 ================

2009-12-08 23:33:13 0 d-----w- c:\program files\Spybot - Search & Destroy
2009-12-08 23:33:13 0 d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-12-08 22:58:33 60 ----a-w- c:\windows\system32\SYSDRV.DAT
2009-12-08 22:40:45 664 ----a-w- c:\windows\system32\d3d9caps.dat
2009-12-08 19:55:56 0 d-----w- c:\windows\pss
2009-12-08 19:35:53 194 ----a-w- c:\windows\system32\srcr.dat
2009-12-07 23:33:47 0 d-----w- c:\program files\common files\AVSMedia
2009-12-07 23:33:19 974848 ----a-w- c:\windows\system32\mfc70.dll
2009-12-07 23:33:19 487424 ----a-w- c:\windows\system32\msvcp70.dll
2009-12-07 23:33:18 344064 ----a-w- c:\windows\system32\msvcr70.dll
2009-12-06 00:51:13 73728 ----a-w- c:\windows\system32\javacpl.cpl
2009-12-06 00:51:13 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-11-30 15:04:11 0 d-----w- c:\docume~1\dorothy\applic~1\MSNInstaller
2009-11-30 02:35:50 0 d-----w- c:\windows\system32\XPSViewer
2009-11-30 02:35:01 89088 -c----w- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-11-30 02:35:01 597504 -c----w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-11-30 02:35:01 575488 -c----w- c:\windows\system32\dllcache\xpsshhdr.dll
2009-11-30 02:35:01 575488 ------w- c:\windows\system32\xpsshhdr.dll
2009-11-30 02:35:01 117760 ------w- c:\windows\system32\prntvpt.dll
2009-11-30 02:35:00 1676288 -c----w- c:\windows\system32\dllcache\xpssvcs.dll
2009-11-30 02:35:00 1676288 ------w- c:\windows\system32\xpssvcs.dll
2009-11-30 02:31:48 0 d-----w- c:\program files\MSXML 6.0
2009-11-29 08:16:41 0 d-----w- c:\program files\Microsoft CAPICOM 2.1.0.2
2009-11-29 08:02:18 0 d-----w- c:\program files\MSXML 4.0
2009-11-28 19:30:27 3248 ----a-w- c:\windows\system32\wbem\Outlook_01ca70613c9a76d8.mof
2009-11-28 19:18:13 274288 ----a-w- c:\windows\system32\mucltui.dll
2009-11-28 19:18:13 215920 ----a-w- c:\windows\system32\muweb.dll
2009-11-28 19:18:13 16736 ----a-w- c:\windows\system32\mucltui.dll.mui
2009-11-28 16:58:43 32656 ----a-w- c:\windows\system32\msonpmon.dll
2009-11-28 16:42:51 0 d-----w- c:\program files\Microsoft Visual Studio 8
2009-11-28 16:41:14 0 d-----w- c:\windows\SHELLNEW
2009-11-28 09:06:31 0 d-----w- c:\windows\system32\CatRoot_bak
2009-11-28 08:42:09 272128 -c----w- c:\windows\system32\dllcache\bthport.sys
2009-11-28 08:42:09 272128 ------w- c:\windows\system32\drivers\bthport.sys
2009-11-28 08:25:21 453632 -c----w- c:\windows\system32\dllcache\mrxsmb.sys
2009-11-28 08:16:57 2136064 -c----w- c:\windows\system32\dllcache\ntkrnlmp.exe
2009-11-28 08:16:50 2180352 -c----w- c:\windows\system32\dllcache\ntoskrnl.exe
2009-11-28 08:16:42 2015744 -c----w- c:\windows\system32\dllcache\ntkrpamp.exe
2009-11-28 08:16:36 2057728 -c----w- c:\windows\system32\dllcache\ntkrnlpa.exe
2009-11-28 08:00:57 0 d-----w- c:\windows\system32\PreInstall
2009-11-28 08:00:51 0 d--h--w- c:\windows\$hf_mig$
2009-11-27 16:04:05 77351 ----a-w- c:\windows\hpqins05.dat
2009-11-27 15:21:36 0 d-----w- c:\docume~1\dorothy\applic~1\HpUpdate
2009-11-27 15:21:34 0 d-----w- c:\windows\Hewlett-Packard
2009-11-27 08:00:28 0 d-----w- c:\windows\system32\SoftwareDistribution
2009-11-27 03:24:36 26488 ----a-w- c:\windows\system32\spupdsvc.exe
2009-11-27 03:23:55 0 d-----w- c:\program files\Microsoft Streets & Trips
2009-11-27 03:23:55 0 d-----w- c:\program files\Microsoft Location Finder
2009-11-26 23:22:02 359040 -c--a-w- c:\windows\system32\dllcache\tcpip.sys.ORIGINAL
2009-11-26 23:22:02 359040 ----a-w- c:\windows\system32\drivers\tcpip.sys.ORIGINAL
2009-11-26 22:19:25 0 d-----w- c:\docume~1\dorothy\applic~1\TigerPlayer
2009-11-26 22:11:08 0 d-----w- c:\windows\RegisteredPackages
2009-11-26 22:10:11 0 d-----w- c:\program files\MpcStar
2009-11-26 21:39:41 68 ----a-w- c:\windows\DVDRegionFree.INI
2009-11-26 21:00:23 0 d-----w- C:\Downloads
2009-11-26 20:59:38 0 d-----w- c:\program files\BitComet
2009-11-26 19:40:10 0 d-s---w- c:\documents and settings\dorothy\UserData
2009-11-26 19:19:07 0 d-----w- c:\program files\SymNetDrv
2009-11-26 19:08:30 0 d-----w- c:\windows\system32\LogFiles
2009-11-26 18:36:42 111 ----a-w- c:\windows\NtsAutoDial.ini
2009-11-26 17:27:40 43136 -c--a-w- c:\windows\system32\dllcache\sbp2port.sys
2009-11-26 17:27:40 43136 ----a-w- c:\windows\system32\drivers\sbp2port.sys
2009-11-26 17:24:53 0 d--h--r- c:\docume~1\alluse~1\applic~1\Atheros
2009-11-26 16:01:24 0 d-----w- c:\windows\I386
2009-11-26 15:59:59 86073 ----a-w- c:\windows\system32\usrfaxa.dll
2009-11-26 15:58:58 147968 ----a-w- c:\windows\system32\mdwmdmsp.dll
2009-11-26 15:57:40 6400 -c--a-w- c:\windows\system32\dllcache\splitter.sys
2009-11-26 15:57:03 16128 -c--a-w- c:\windows\system32\dllcache\modemcsa.sys
2009-11-26 15:56:58 4096 -c--a-w- c:\windows\system32\dllcache\ksuser.dll
2009-11-26 15:56:57 130048 -c--a-w- c:\windows\system32\dllcache\ksproxy.ax
2009-11-26 15:56:41 52864 -c--a-w- c:\windows\system32\dllcache\dmusic.sys
2009-11-26 15:56:20 47104 ----a-w- c:\windows\system32\cnbjmon.dll
2009-11-26 15:53:48 0 d-----r- C:\Program Files
2009-11-26 15:53:30 0 d-----r- c:\documents and settings\all users\Documents
2009-11-26 15:53:16 0 d-----r- c:\windows\Offline Web Pages
2009-11-26 15:52:59 0 dcsh--r- c:\windows\system32\dllcache
2009-11-26 15:52:39 0 d-----w- C:\My old Disk Structure -- 09-11-26 0852AM
2009-11-26 15:22:26 0 d-----w- c:\program files\D-Link
2009-11-26 15:19:17 0 d-----w- c:\docume~1\alluse~1\applic~1\WEBREG
2009-11-26 13:54:47 0 ----a-w- c:\windows\system32\ŸŸ
2009-11-26 13:53:38 0 d-----w- c:\program files\common files\HP
2009-11-26 13:53:27 0 d-----w- c:\program files\common files\Hewlett-Packard
2009-11-26 13:52:29 0 d-----w- c:\program files\HP
2009-11-26 13:50:48 16496 ----a-r- c:\windows\system32\drivers\HPZipr12.sys
2009-11-26 13:50:44 49920 ----a-r- c:\windows\system32\drivers\HPZid412.sys
2009-11-26 13:50:28 1595 ------w- c:\windows\hpomdl26.dat
2009-11-26 13:50:28 157752 ----a-w- c:\windows\hpoins26.dat
2009-11-26 13:50:09 271704 ----a-r- c:\windows\system32\hpzids01.dll
2009-11-26 13:50:07 118272 ----a-w- c:\windows\system32\hpz3l5mu.dll
2009-11-26 13:50:02 21568 ----a-r- c:\windows\system32\drivers\HPZius12.sys
2009-11-26 13:49:29 372736 ----a-r- c:\windows\system32\hppldcoi.dll
2009-11-26 13:49:29 309760 ----a-r- c:\windows\system32\difxapi.dll
2009-11-26 13:49:28 303104 ----a-r- c:\windows\system32\hpovst14.dll
2009-11-26 13:49:27 970752 ----a-r- c:\windows\system32\hpotiop6.dll
2009-11-26 13:49:26 729088 ----a-r- c:\windows\system32\hpowiax8.dll
2009-11-26 13:49:24 15104 -c--a-w- c:\windows\system32\dllcache\usbscan.sys
2009-11-26 13:49:24 15104 ----a-w- c:\windows\system32\drivers\usbscan.sys
2009-11-26 13:45:15 0 d-----w- c:\docume~1\dorothy\applic~1\Symantec
2009-11-26 13:45:15 0 d-----w- c:\docume~1\dorothy\applic~1\Simple Star
2009-11-26 13:20:12 21504 ----a-w- c:\windows\system32\hidserv.dll
2009-11-26 13:20:11 14848 ----a-w- c:\windows\system32\drivers\kbdhid.sys
2009-11-26 13:19:59 12160 ----a-w- c:\windows\system32\drivers\mouhid.sys
2009-11-26 13:19:55 25856 ----a-w- c:\windows\system32\drivers\usbprint.sys
2009-11-26 13:19:48 9600 ----a-w- c:\windows\system32\drivers\hidusb.sys
2009-11-26 13:19:46 31616 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2009-11-26 13:19:41 86016 ----a-w- c:\windows\system32\mdmxsdk.dll
2009-11-26 13:19:41 685056 ----a-w- c:\windows\system32\drivers\HSFCXTS2.sys
2009-11-26 13:19:41 32285 ----a-w- c:\windows\system32\HSFCISP2.dll
2009-11-26 13:19:41 220032 ----a-w- c:\windows\system32\drivers\HSFBS2S2.sys
2009-11-26 13:19:41 11868 ----a-w- c:\windows\system32\drivers\mdmxsdk.sys
2009-11-26 13:19:40 129045 ----a-w- c:\windows\system32\drivers\cxthsfS2.cty
2009-11-26 13:19:40 1041536 ----a-w- c:\windows\system32\drivers\HSFDPSP2.sys

==================== Find3M ====================


============= FINISH: 18:39:45.75 ===============

Edited by gaborcseh, 08 December 2009 - 07:48 PM.


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#2 gaborcseh

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Posted 18 December 2009 - 03:45 PM

So no help? still big problem, i explorer keeps poping up, and now nero won't burn any cds.

#3 suebaby41

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  • Local time:03:25 AM

Posted 20 December 2009 - 07:01 PM

Welcome to the BleepingComputer Forums.

Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Please post the contents of log.txt.
Thank you for your patience.

Please see Preparation Guide for use before posting about your potential Malware problem.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so.

While we are working on your HijackThis log, please:
  • Reply to this thread; do not start another!
  • Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so.
  • Do not run any other tool until instructed to do so!
  • Let me know if any of the links do not work or if any of the tools do not work.
  • Tell me about problems or symptoms that occur during the fix.
  • Do not run any other programs or open any other windows while doing a fix.
  • Ask any questions that you have regarding the fix(es), the infection(s), the performance of your computer, etc.
Thanks.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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Join The Fight Against Malware
No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#4 suebaby41

suebaby41

    W.A.M. (Women Against Malware)


  • Malware Response Team
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  • Gender:Female
  • Location:South Carolina, USA
  • Local time:03:25 AM

Posted 26 December 2009 - 02:52 PM

This subject is now closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

Posted Image
Join The Fight Against Malware
No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.




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