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Getting pop-up tabs in Firefox [mostly] for directdr.com


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27 replies to this topic

#1 lonogod

lonogod

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  • 63 posts
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  • Local time:07:35 AM

Posted 08 December 2009 - 01:28 PM

Hello. For the past two or three weeks I have been getting pop-up tabs in Firefox. The majority of the pop-up tabs are for directdr.com, however, there have been other sites that come up occasionally. I also get redirected randomly, yet frequently, when clicking on links. I'm not sure if that is related to the pop-up tabs or not.

I have gone through several of the topics on this site to see if I can fix the problem myself, but I have had no luck. I currently use Symantec Endpoint Protection for general virus scans and Malwarebytes' Anti-Malware for spyware/malware scans. Neither of these are finding any problems.

I tried running RootRepeal but it would never complete the scan. It would say it was still scanning but would not move for over an hour. Please, let me know if there is anything I can do to fix that. If you definitely need that report then I'm going to need some assistance with that as well. I hate that this is starting off so poorly. :(

I really hope you guys can help. I know it will be a while because of all of the requests, so I will be patient. Thanks.

- Lono

DDS (Ver_09-12-01.01) - NTFSx86
Run by Mansour at 10:50:42.09 on Tue 12/08/2009
Internet Explorer: 7.0.6002.18005 BrowserJavaVersion: 1.6.0_16
Microsoft® Windows Vistaâ„¢ Home Premium 6.0.6002.2.1252.1.1033.18.1917.871 [GMT -5:00]

AV: Symantec Endpoint Protection *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
SP: Symantec Endpoint Protection *enabled* (Updated) {6C85A515-B91D-4D2B-AF18-40984A4A8493}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}
FW: Symantec Endpoint Protection *enabled* {BE898FE3-CD0B-4014-85A9-03DB9923DDB6}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
c:\windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\AUDIODG.EXE
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Ati2evxx.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\iWin Games\iWinTrusted.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\TOSHIBA\IVP\ISM\pinger.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Toshiba\ConfigFree\NDSTray.exe
C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
C:\Program Files\Toshiba\SmoothView\SmoothView.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Toshiba\ConfigFree\CFSwMgr.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\Mansour\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\progra~1\mcafee\viruss~1\scriptsn.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No File
uRun: [TOSCDSPD] TOSCDSPD.EXE
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [StartCCC] c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Skytel] Skytel.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [NDSTray.exe] NDSTray.exe
mRun: [HWSetup] \HWSetup.exe hwSetUP
mRun: [SVPWUTIL] c:\program files\toshiba\utilities\SVPWUTIL.exe SVPwUTIL
mRun: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
mRun: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
mRun: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
mRun: [mcagent_exe] c:\program files\mcafee.com\agent\mcagent.exe /runkey
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
StartupFolder: c:\users\mansour\appdata\roaming\micros~1\windows\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - c:\users\mansour\appdata\roaming\microsoft\windows\start menu\programs\imvu\Run IMVU.lnk
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} - file:///C:/Program%20Files/Go%20Go%20Gourmet/Images/stg_drm.ocx
DPF: {6F27485C-ACBA-420D-AD25-44DE8FABB1EB} - hxxp://www.centershift.com/csweb/components/Project1.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {C0A63B86-4B21-11D3-BD95-D426EF2C7949} - hxxp://www.centershift.com/csweb/components/vsflex7L.ocx
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} - file:///C:/Program%20Files/Jojo's%20Fashion%20Show/Images/armhelper.ocx
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Hosts: 0.0.0.0 www.ppcblinks.com
Hosts: 0.0.0.0 www.local-news-online.com
Hosts: 0.0.0.0 www.directrdr.com
================= FIREFOX ===================

FF - ProfilePath - c:\users\mansour\appdata\roaming\mozilla\firefox\profiles\lw5huxgn.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - www.yahoo.com
FF - prefs.js: keyword.URL - hxxp://toolbar.ask.com/toolbarv/askRedirect?o=101757&gct=&gc=1&q=
FF - plugin: c:\program files\mozilla firefox\plugins\npbittorrent.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npraclient.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPTURNMED.dll
FF - plugin: c:\program files\picasa2\npPicasa2.dll
FF - plugin: c:\programdata\realarcade\npraclient.dll
FF - plugin: c:\users\mansour\appdata\roaming\move networks\plugins\npqmp071503000010.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2008-4-13 201320]
R2 iWinTrusted;iWinTrusted;c:\program files\iwin games\iWinTrusted.exe [2009-9-2 78104]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2008-4-13 359248]
R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\Rtvscan.exe [2007-12-18 2189240]
R2 vnccom;vnccom;c:\windows\system32\drivers\vnccom.SYS [2008-4-9 6016]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-9-30 102448]
RUnknown SASKUTIL;SASKUTIL; [x]
S2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe --> c:\progra~1\mcafee\viruss~1\mcshield.exe [?]
S2 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe --> c:\progra~1\mcafee\viruss~1\mcsysmon.exe [?]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2007-5-29 23888]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-5-28 21504]
S3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2008-4-13 79304]
S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2008-4-13 35240]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2008-4-13 33832]
S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2008-4-13 40488]
S4 msvsmon80;Visual Studio 2005 Remote Debugger;c:\program files\microsoft visual studio 8\common7\ide\remote debugger\x86\msvsmon.exe [2005-9-23 2799808]

=============== Created Last 30 ================

2009-12-07 21:59:48 0 d-----w- c:\users\mansour\appdata\roaming\SUPERAntiSpyware.com
2009-12-06 23:49:28 0 d--h--w- c:\windows\system32\drivers\etcX
2009-12-02 19:52:34 0 d-----w- c:\users\mansour\appdata\roaming\TrueCrypt
2009-12-02 19:51:57 0 d-----w- c:\programdata\TrueCrypt
2009-12-02 19:51:50 223440 ----a-w- c:\windows\system32\drivers\truecrypt.sys
2009-12-02 19:51:49 0 d-----w- c:\program files\TrueCrypt
2009-12-01 18:09:22 0 d-----w- c:\programdata\Spybot - Search & Destroy
2009-12-01 18:09:22 0 d-----w- c:\program files\Spybot - Search & Destroy
2009-12-01 06:35:20 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
2009-12-01 06:35:10 93360 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2009-12-01 01:58:52 0 d-----w- c:\programdata\SUPERAntiSpyware.com
2009-12-01 01:56:18 0 d-----w- c:\program files\SUPERAntiSpyware
2009-11-30 22:48:33 0 d-----w- c:\users\mansour\appdata\roaming\Malwarebytes
2009-11-30 22:48:23 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-11-30 22:48:21 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-30 22:48:21 0 d-----w- c:\programdata\Malwarebytes
2009-11-30 22:48:20 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-11-26 08:00:48 2048 ----a-w- c:\windows\system32\tzres.dll
2009-11-25 16:45:29 1401856 ----a-w- c:\windows\system32\msxml6.dll
2009-11-25 16:45:28 1248768 ----a-w- c:\windows\system32\msxml3.dll
2009-11-25 16:45:25 714240 ----a-w- c:\windows\system32\timedate.cpl
2009-11-21 06:13:34 0 d-----w- c:\program files\DebugMode
2009-11-21 06:09:06 0 d-----w- c:\users\mansour\appdata\roaming\avidemux
2009-11-17 16:28:25 0 d-----w- c:\program files\Windows Portable Devices
2009-11-17 16:28:00 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_07_00.Wdf
2009-11-17 16:27:40 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdFs_01_07_00.Wdf
2009-11-17 08:06:52 92672 ----a-w- c:\windows\system32\UIAnimation.dll
2009-11-17 08:06:50 3023360 ----a-w- c:\windows\system32\UIRibbon.dll
2009-11-17 08:06:50 1164800 ----a-w- c:\windows\system32\UIRibbonRes.dll
2009-11-17 08:04:21 30208 ----a-w- c:\windows\system32\WPDShextAutoplay.exe
2009-11-17 08:04:20 81920 ----a-w- c:\windows\system32\wpdbusenum.dll
2009-11-17 08:04:20 31232 ----a-w- c:\windows\system32\BthMtpContextHandler.dll
2009-11-17 08:04:05 60928 ----a-w- c:\windows\system32\PortableDeviceConnectApi.dll
2009-11-17 08:01:19 4096 ----a-w- c:\windows\system32\oleaccrc.dll
2009-11-17 08:01:18 555520 ----a-w- c:\windows\system32\UIAutomationCore.dll
2009-11-17 08:01:18 234496 ----a-w- c:\windows\system32\oleacc.dll
2009-11-12 01:27:07 2036736 ----a-w- c:\windows\system32\win32k.sys
2009-11-12 01:09:31 355328 ----a-w- c:\windows\system32\WSDApi.dll

==================== Find3M ====================

2009-12-07 20:52:17 10842 ----a-w- c:\users\mansour\appdata\roaming\wklnhst.dat
2009-11-17 16:28:17 665600 ----a-w- c:\windows\inf\drvindex.dat
2009-11-17 16:28:17 51200 ----a-w- c:\windows\inf\infpub.dat
2009-11-17 16:28:16 86016 ----a-w- c:\windows\inf\infstor.dat
2009-11-17 16:28:16 143360 ----a-w- c:\windows\inf\infstrng.dat
2009-11-03 01:42:06 195456 ------w- c:\windows\system32\MpSigStub.exe
2009-10-01 01:02:17 2537472 ----a-w- c:\windows\system32\wpdshext.dll
2009-10-01 01:02:04 334848 ----a-w- c:\windows\system32\PortableDeviceApi.dll
2009-10-01 01:02:02 87552 ----a-w- c:\windows\system32\WPDShServiceObj.dll
2009-10-01 01:01:59 546816 ----a-w- c:\windows\system32\wpd_ci.dll
2009-10-01 01:01:59 160256 ----a-w- c:\windows\system32\PortableDeviceTypes.dll
2009-10-01 01:01:56 350208 ----a-w- c:\windows\system32\WPDSp.dll
2009-10-01 01:01:56 196608 ----a-w- c:\windows\system32\PortableDeviceWMDRM.dll
2009-10-01 01:01:56 100864 ----a-w- c:\windows\system32\PortableDeviceClassExtension.dll
2009-10-01 01:01:50 226816 ----a-w- c:\windows\system32\WpdMtp.dll
2009-10-01 01:01:49 61952 ----a-w- c:\windows\system32\WpdMtpUS.dll
2009-10-01 01:01:49 33280 ----a-w- c:\windows\system32\WpdConns.dll
2009-09-25 02:10:10 974848 ----a-w- c:\windows\system32\WindowsCodecs.dll
2009-09-25 02:07:08 189440 ----a-w- c:\windows\system32\WindowsCodecsExt.dll
2009-09-25 02:04:32 321024 ----a-w- c:\windows\system32\PhotoMetadataHandler.dll
2009-09-25 01:49:22 1554432 ----a-w- c:\windows\system32\xpsservices.dll
2009-09-25 01:48:08 351232 ----a-w- c:\windows\system32\XpsPrint.dll
2009-09-25 01:38:29 847360 ----a-w- c:\windows\system32\OpcServices.dll
2009-09-25 01:36:13 280064 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2009-09-25 01:35:31 135680 ----a-w- c:\windows\system32\XpsRasterService.dll
2009-09-25 01:33:25 195584 ----a-w- c:\windows\system32\dxdiagn.dll
2009-09-25 01:33:15 829440 ----a-w- c:\windows\system32\d3d10warp.dll
2009-09-25 01:33:01 369664 ----a-w- c:\windows\system32\WMPhoto.dll
2009-09-25 01:32:59 252928 ----a-w- c:\windows\system32\dxdiag.exe
2009-09-25 01:31:53 519680 ----a-w- c:\windows\system32\d3d11.dll
2009-09-25 01:31:26 486912 ----a-w- c:\windows\system32\d3d10level9.dll
2009-09-25 01:31:21 161280 ----a-w- c:\windows\system32\d3d10_1.dll
2009-09-25 01:31:19 218112 ----a-w- c:\windows\system32\d3d10_1core.dll
2009-09-25 01:31:16 1030144 ----a-w- c:\windows\system32\d3d10.dll
2009-09-25 01:31:15 828928 ----a-w- c:\windows\system32\d2d1.dll
2009-09-25 01:30:23 481792 ----a-w- c:\windows\system32\dxgi.dll
2009-09-25 01:30:23 190464 ----a-w- c:\windows\system32\d3d10core.dll
2009-09-25 01:27:04 793088 ----a-w- c:\windows\system32\FntCache.dll
2009-09-25 01:27:04 37888 ----a-w- c:\windows\system32\cdd.dll
2009-09-25 01:27:04 1064448 ----a-w- c:\windows\system32\DWrite.dll
2009-09-24 22:54:55 258048 ----a-w- c:\windows\system32\winspool.drv
2009-09-24 22:54:53 667648 ----a-w- c:\windows\system32\printfilterpipelinesvc.exe
2009-09-24 22:54:52 26112 ----a-w- c:\windows\system32\printfilterpipelineprxy.dll
2009-09-19 13:50:09 37665 ----a-w- c:\windows\fonts\GlobalUserInterface.CompositeFont
2009-09-10 16:48:01 218624 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-10 14:59:26 8147456 ----a-w- c:\windows\system32\wmploc.DLL
2009-09-10 14:58:28 310784 ----a-w- c:\windows\system32\unregmp2.exe
2008-07-27 18:14:03 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-07-16 01:59:26 16384 --sha-w- c:\windows\system32\config\systemprofile\appdata\local\microsoft\feeds cache\index.dat
2008-04-09 23:07:59 32768 --sha-w- c:\windows\system32\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\mshist012008040920080410\index.dat
2009-09-03 00:43:44 245760 --sha-w- c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\ietldcache\index.dat

============= FINISH: 10:52:47.89 ===============

Attached Files


Edited by lonogod, 08 December 2009 - 01:29 PM.


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#2 suebaby41

suebaby41

    W.A.M. (Women Against Malware)


  • Malware Response Team
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  • Gender:Female
  • Location:South Carolina, USA
  • Local time:07:35 AM

Posted 20 December 2009 - 06:55 PM

Welcome to the BleepingComputer Forums.

Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Please post the contents of log.txt.
Thank you for your patience.

Please see Preparation Guide for use before posting about your potential Malware problem.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so.

While we are working on your HijackThis log, please:
  • Reply to this thread; do not start another!
  • Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so.
  • Do not run any other tool until instructed to do so!
  • Let me know if any of the links do not work or if any of the tools do not work.
  • Tell me about problems or symptoms that occur during the fix.
  • Do not run any other programs or open any other windows while doing a fix.
  • Ask any questions that you have regarding the fix(es), the infection(s), the performance of your computer, etc.
Thanks.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#3 lonogod

lonogod
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  • Local time:07:35 AM

Posted 22 December 2009 - 03:02 AM

Thank you, Sue! Here is the new HijackThis log and the log file from RSIT.

I have not posted my problem anywhere else, so help will definitely be needed. :(

If you need anything else just let me know. Thanks again.

- Lono

DDS (Ver_09-12-01.01) - NTFSx86
Run by Mansour at 2:55:10.23 on Tue 12/22/2009
Internet Explorer: 7.0.6002.18005 BrowserJavaVersion: 1.6.0_17
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.1917.816 [GMT -5:00]

AV: Symantec Endpoint Protection *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
SP: Symantec Endpoint Protection *enabled* (Updated) {6C85A515-B91D-4D2B-AF18-40984A4A8493}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}
FW: Symantec Endpoint Protection *enabled* {BE898FE3-CD0B-4014-85A9-03DB9923DDB6}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
c:\windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\AUDIODG.EXE
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\Ati2evxx.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\iWin Games\iWinTrusted.exe
C:\Windows\Explorer.EXE
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\TOSHIBA\IVP\ISM\pinger.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\Toshiba\ConfigFree\NDSTray.exe
C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
C:\Program Files\Toshiba\SmoothView\SmoothView.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Toshiba\ConfigFree\CFSwMgr.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\TOSHIBA\IVP\ISM\ivpsvmgr.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\taskeng.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\System32\NOTEPAD.EXE
C:\Windows\System32\NOTEPAD.EXE
C:\Users\Mansour\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\progra~1\mcafee\viruss~1\scriptsn.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No File
uRun: [TOSCDSPD] TOSCDSPD.EXE
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Wisdom-soft AutoScreenRecorder 3.1 Free] 0
mRun: [StartCCC] c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Skytel] Skytel.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [NDSTray.exe] NDSTray.exe
mRun: [HWSetup] \HWSetup.exe hwSetUP
mRun: [SVPWUTIL] c:\program files\toshiba\utilities\SVPWUTIL.exe SVPwUTIL
mRun: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
mRun: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
mRun: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
mRun: [mcagent_exe] c:\program files\mcafee.com\agent\mcagent.exe /runkey
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
StartupFolder: c:\users\mansour\appdata\roaming\micros~1\windows\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - c:\users\mansour\appdata\roaming\microsoft\windows\start menu\programs\imvu\Run IMVU.lnk
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} - file:///C:/Program%20Files/Go%20Go%20Gourmet/Images/stg_drm.ocx
DPF: {6F27485C-ACBA-420D-AD25-44DE8FABB1EB} - hxxp://www.centershift.com/csweb/components/Project1.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {C0A63B86-4B21-11D3-BD95-D426EF2C7949} - hxxp://www.centershift.com/csweb/components/vsflex7L.ocx
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} - file:///C:/Program%20Files/Jojo's%20Fashion%20Show/Images/armhelper.ocx
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Hosts: 0.0.0.0 www.ppcblinks.com
Hosts: 0.0.0.0 www.local-news-online.com
Hosts: 0.0.0.0 www.directrdr.com
================= FIREFOX ===================

FF - ProfilePath - c:\users\mansour\appdata\roaming\mozilla\firefox\profiles\lw5huxgn.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - www.yahoo.com
FF - prefs.js: keyword.URL - hxxp://toolbar.ask.com/toolbarv/askRedirect?o=101757&gct=&gc=1&q=
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npbittorrent.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npraclient.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPTURNMED.dll
FF - plugin: c:\program files\picasa2\npPicasa2.dll
FF - plugin: c:\programdata\realarcade\npraclient.dll
FF - plugin: c:\users\mansour\appdata\roaming\move networks\plugins\npqmp071503000010.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2008-4-13 201320]
R2 iWinTrusted;iWinTrusted;c:\program files\iwin games\iWinTrusted.exe [2009-9-2 78104]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2008-4-13 359248]
R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\Rtvscan.exe [2007-12-18 2189240]
R2 vnccom;vnccom;c:\windows\system32\drivers\vnccom.SYS [2008-4-9 6016]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-12-11 102448]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-12-20 135664]
S2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe --> c:\progra~1\mcafee\viruss~1\mcshield.exe [?]
S2 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe --> c:\progra~1\mcafee\viruss~1\mcsysmon.exe [?]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2007-5-29 23888]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-5-28 21504]
S3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2008-4-13 79304]
S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2008-4-13 35240]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2008-4-13 33832]
S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2008-4-13 40488]
S4 msvsmon80;Visual Studio 2005 Remote Debugger;c:\program files\microsoft visual studio 8\common7\ide\remote debugger\x86\msvsmon.exe [2005-9-23 2799808]

=============== Created Last 30 ================

2009-12-22 07:48:45 0 d-----w- c:\program files\trend micro
2009-12-10 08:04:19 24064 ----a-w- c:\windows\system32\nshhttp.dll
2009-12-10 08:04:18 411648 ----a-w- c:\windows\system32\drivers\http.sys
2009-12-10 08:04:18 30720 ----a-w- c:\windows\system32\httpapi.dll
2009-12-09 16:19:50 377344 ----a-w- c:\windows\system32\winhttp.dll
2009-12-09 16:19:44 834048 ----a-w- c:\windows\system32\wininet.dll
2009-12-09 16:19:39 78336 ----a-w- c:\windows\system32\ieencode.dll
2009-12-09 16:15:07 243712 ----a-w- c:\windows\system32\rastls.dll
2009-12-08 16:24:22 0 d-----w- c:\program files\Wisdom-soft AutoScreenRecorder 3 Free
2009-12-07 21:59:48 0 d-----w- c:\users\mansour\appdata\roaming\SUPERAntiSpyware.com
2009-12-06 23:49:28 0 d--h--w- c:\windows\system32\drivers\etcX
2009-12-02 19:52:34 0 d-----w- c:\users\mansour\appdata\roaming\TrueCrypt
2009-12-02 19:51:57 0 d-----w- c:\programdata\TrueCrypt
2009-12-02 19:51:50 223440 ----a-w- c:\windows\system32\drivers\truecrypt.sys
2009-12-02 19:51:49 0 d-----w- c:\program files\TrueCrypt
2009-12-01 18:09:22 0 d-----w- c:\programdata\Spybot - Search & Destroy
2009-12-01 18:09:22 0 d-----w- c:\program files\Spybot - Search & Destroy
2009-12-01 06:35:20 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
2009-12-01 06:35:10 93360 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2009-12-01 01:58:52 0 d-----w- c:\programdata\SUPERAntiSpyware.com
2009-12-01 01:56:18 0 d-----w- c:\program files\SUPERAntiSpyware
2009-11-30 22:48:33 0 d-----w- c:\users\mansour\appdata\roaming\Malwarebytes
2009-11-30 22:48:23 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-11-30 22:48:21 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-30 22:48:21 0 d-----w- c:\programdata\Malwarebytes
2009-11-30 22:48:20 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-11-26 08:00:48 2048 ----a-w- c:\windows\system32\tzres.dll
2009-11-25 16:45:29 1401856 ----a-w- c:\windows\system32\msxml6.dll
2009-11-25 16:45:28 1248768 ----a-w- c:\windows\system32\msxml3.dll
2009-11-25 16:45:25 714240 ----a-w- c:\windows\system32\timedate.cpl

==================== Find3M ====================

2009-12-07 20:52:17 10842 ----a-w- c:\users\mansour\appdata\roaming\wklnhst.dat
2009-11-17 16:28:17 665600 ----a-w- c:\windows\inf\drvindex.dat
2009-11-17 16:28:17 51200 ----a-w- c:\windows\inf\infpub.dat
2009-11-17 16:28:16 86016 ----a-w- c:\windows\inf\infstor.dat
2009-11-17 16:28:16 143360 ----a-w- c:\windows\inf\infstrng.dat
2009-11-17 16:28:00 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_07_00.Wdf
2009-11-17 16:27:40 0 ---ha-w- c:\windows\system32\drivers\Msft_User_WpdFs_01_07_00.Wdf
2009-11-03 01:42:06 195456 ------w- c:\windows\system32\MpSigStub.exe
2009-10-11 09:17:27 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-10-08 21:08:01 555520 ----a-w- c:\windows\system32\UIAutomationCore.dll
2009-10-08 21:08:01 234496 ----a-w- c:\windows\system32\oleacc.dll
2009-10-08 21:07:59 4096 ----a-w- c:\windows\system32\oleaccrc.dll
2009-10-01 01:02:17 2537472 ----a-w- c:\windows\system32\wpdshext.dll
2009-10-01 01:02:05 30208 ----a-w- c:\windows\system32\WPDShextAutoplay.exe
2009-10-01 01:02:04 334848 ----a-w- c:\windows\system32\PortableDeviceApi.dll
2009-10-01 01:02:02 87552 ----a-w- c:\windows\system32\WPDShServiceObj.dll
2009-10-01 01:02:00 31232 ----a-w- c:\windows\system32\BthMtpContextHandler.dll
2009-10-01 01:01:59 546816 ----a-w- c:\windows\system32\wpd_ci.dll
2009-10-01 01:01:59 160256 ----a-w- c:\windows\system32\PortableDeviceTypes.dll
2009-10-01 01:01:56 60928 ----a-w- c:\windows\system32\PortableDeviceConnectApi.dll
2009-10-01 01:01:56 350208 ----a-w- c:\windows\system32\WPDSp.dll
2009-10-01 01:01:56 196608 ----a-w- c:\windows\system32\PortableDeviceWMDRM.dll
2009-10-01 01:01:56 100864 ----a-w- c:\windows\system32\PortableDeviceClassExtension.dll
2009-10-01 01:01:54 81920 ----a-w- c:\windows\system32\wpdbusenum.dll
2009-10-01 01:01:50 226816 ----a-w- c:\windows\system32\WpdMtp.dll
2009-10-01 01:01:49 61952 ----a-w- c:\windows\system32\WpdMtpUS.dll
2009-10-01 01:01:49 33280 ----a-w- c:\windows\system32\WpdConns.dll
2009-09-25 02:10:10 974848 ----a-w- c:\windows\system32\WindowsCodecs.dll
2009-09-25 02:07:08 189440 ----a-w- c:\windows\system32\WindowsCodecsExt.dll
2009-09-25 02:04:32 321024 ----a-w- c:\windows\system32\PhotoMetadataHandler.dll
2009-09-25 01:49:22 1554432 ----a-w- c:\windows\system32\xpsservices.dll
2009-09-25 01:48:08 351232 ----a-w- c:\windows\system32\XpsPrint.dll
2009-09-25 01:38:29 847360 ----a-w- c:\windows\system32\OpcServices.dll
2009-09-25 01:36:13 280064 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2009-09-25 01:35:31 135680 ----a-w- c:\windows\system32\XpsRasterService.dll
2009-09-25 01:33:25 195584 ----a-w- c:\windows\system32\dxdiagn.dll
2009-09-25 01:33:15 829440 ----a-w- c:\windows\system32\d3d10warp.dll
2009-09-25 01:33:01 369664 ----a-w- c:\windows\system32\WMPhoto.dll
2009-09-25 01:32:59 252928 ----a-w- c:\windows\system32\dxdiag.exe
2009-09-25 01:31:53 519680 ----a-w- c:\windows\system32\d3d11.dll
2009-09-25 01:31:26 486912 ----a-w- c:\windows\system32\d3d10level9.dll
2009-09-25 01:31:21 161280 ----a-w- c:\windows\system32\d3d10_1.dll
2009-09-25 01:31:19 218112 ----a-w- c:\windows\system32\d3d10_1core.dll
2009-09-25 01:31:16 1030144 ----a-w- c:\windows\system32\d3d10.dll
2009-09-25 01:31:15 828928 ----a-w- c:\windows\system32\d2d1.dll
2009-09-25 01:30:23 481792 ----a-w- c:\windows\system32\dxgi.dll
2009-09-25 01:30:23 190464 ----a-w- c:\windows\system32\d3d10core.dll
2009-09-25 01:27:04 793088 ----a-w- c:\windows\system32\FntCache.dll
2009-09-25 01:27:04 37888 ----a-w- c:\windows\system32\cdd.dll
2009-09-25 01:27:04 1064448 ----a-w- c:\windows\system32\DWrite.dll
2009-09-24 22:54:55 258048 ----a-w- c:\windows\system32\winspool.drv
2009-09-24 22:54:53 667648 ----a-w- c:\windows\system32\printfilterpipelinesvc.exe
2009-09-24 22:54:52 26112 ----a-w- c:\windows\system32\printfilterpipelineprxy.dll
2008-07-27 18:14:03 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-09-09 16:12:55 245760 --sha-w- c:\windows\serviceprofiles\networkservice\appdata\roaming\microsoft\windows\ietldcache\index.dat
2009-07-16 01:59:26 16384 --sha-w- c:\windows\system32\config\systemprofile\appdata\local\microsoft\feeds cache\index.dat
2009-09-03 00:43:44 245760 --sha-w- c:\windows\system32\config\systemprofile\appdata\roaming\microsoft\windows\ietldcache\index.dat

============= FINISH: 2:57:14.34 ===============





Logfile of random's system information tool 1.06 (written by random/random)
Run by Mansour at 2009-12-22 02:48:44
Microsoft® Windows Vista™ Home Premium Service Pack 2
System drive C: has 100 GB (53%) free of 189 GB
Total RAM: 1917 MB (47% free)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:49:03 AM, on 12/22/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\Toshiba\ConfigFree\NDSTray.exe
C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
C:\Program Files\Toshiba\SmoothView\SmoothView.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Toshiba\ConfigFree\CFSwMgr.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\Mansour\Desktop\RSIT.exe
C:\Program Files\trend micro\Mansour.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll (file missing)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O4 - HKLM\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [HWSetup] \HWSetup.exe hwSetUP
O4 - HKLM\..\Run: [SVPWUTIL] C:\Program Files\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
O4 - HKLM\..\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [TOSCDSPD] TOSCDSPD.EXE
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Wisdom-soft AutoScreenRecorder 3.1 Free] 0
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Users\Mansour\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
O13 - Gopher Prefix:
O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) - file:///C:/Program%20Files/Go%20Go%20Gourmet/Images/stg_drm.ocx
O16 - DPF: {6F27485C-ACBA-420D-AD25-44DE8FABB1EB} (Project1.QuickFIx) - http://www.centershift.com/csweb/components/Project1.CAB
O16 - DPF: {C0A63B86-4B21-11D3-BD95-D426EF2C7949} (ComponentOne FlexGrid 7.1 (Light)) - http://www.centershift.com/csweb/components/vsflex7L.ocx
O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) - file:///C:/Program%20Files/Jojo's%20Fashion%20Show/Images/armhelper.ocx
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iWinTrusted - iWin Inc. - C:\Program Files\iWin Games\iWinTrusted.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: McAfee Services (mcmscsvc) - Unknown owner - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe (file missing)
O23 - Service: McAfee Network Agent (McNASvc) - Unknown owner - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe (file missing)
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe (file missing)
O23 - Service: McAfee SystemGuards (McSysmon) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe (file missing)
O23 - Service: McAfee Personal Firewall Service (MpfService) - Unknown owner - C:\Program Files\McAfee\MPF\MPFSrv.exe (file missing)
O23 - Service: pinger - Unknown owner - C:\TOSHIBA\IVP\ISM\pinger.exe
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
O23 - Service: SolidWorks Licensing Service - SolidWorks - C:\Program Files\Common Files\SolidWorks Shared\Service\SolidWorksLicensing.exe
O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

--
End of file - 9662 bytes

======Scheduled tasks folder======

C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
C:\Windows\tasks\McDefragTask.job
C:\Windows\tasks\McQcTask.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}]
Adobe PDF Reader Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll [2006-10-22 62080]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7DB2D5A0-7241-4E79-B68D-6309F01C5231}]
scriptproxy - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll []

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
Java™ Plug-In 2 SSV Helper - C:\Program Files\Java\jre6\bin\jp2ssv.dll [2009-10-11 41760]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
{0BF43445-2F28-4351-9252-17FE6E806AA0}

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"StartCCC"=C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [2006-11-10 90112]
"RtHDVCpl"=C:\Windows\RtHDVCpl.exe [2007-07-07 4669440]
"Skytel"=C:\Windows\Skytel.exe [2007-06-16 1826816]
"SynTPEnh"=C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2007-06-08 894512]
"Windows Defender"=C:\Program Files\Windows Defender\MSASCui.exe [2008-01-19 1008184]
"NDSTray.exe"=NDSTray.exe []
"HWSetup"=\HWSetup.exe hwSetUP []
"SVPWUTIL"=C:\Program Files\TOSHIBA\Utilities\SVPWUTIL.exe [2006-03-22 438272]
"TPwrMain"=C:\Program Files\TOSHIBA\Power Saver\TPwrMain.EXE [2007-03-29 411192]
"HSON"=C:\Program Files\TOSHIBA\TBS\HSON.exe [2006-12-07 55416]
"SmoothView"=C:\Program Files\Toshiba\SmoothView\SmoothView.exe [2007-06-15 448080]
"00TCrdMain"=C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe []
"mcagent_exe"=C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey []
"ccApp"=C:\Program Files\Common Files\Symantec Shared\ccApp.exe [2007-11-09 115560]
"QuickTime Task"=C:\Program Files\QuickTime\QTTask.exe [2008-03-28 413696]
"Adobe Reader Speed Launcher"=C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe [2008-10-15 39792]
"Malwarebytes Anti-Malware (reboot)"=C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe [2009-09-10 1312080]
"SunJavaUpdateSched"=C:\Program Files\Java\jre6\bin\jusched.exe [2009-10-11 149280]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"TOSCDSPD"=TOSCDSPD.EXE []
"ehTray.exe"=C:\Windows\ehome\ehTray.exe [2008-01-19 125952]
"WMPNSCFG"=C:\Program Files\Windows Media Player\WMPNSCFG.exe [2008-01-19 202240]
"Wisdom-soft AutoScreenRecorder 3.1 Free"=0 []

C:\Users\Mansour\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
OpenOffice.org 3.1.lnk - C:\Program Files\OpenOffice.org 3\program\quickstart.exe

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccEvtMgr]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccSetMgr]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Symantec Antivirus]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Symantec Antvirus]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\ccEvtMgr]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\ccSetMgr]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\mcmscsvc]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\MpfService]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\SmcService]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\Symantec Antivirus]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\Symantec Antvirus]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\WudfPf]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\WudfRd]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\WudfSvc]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\WudfUsbccidDriver]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1
"EnableUIADesktopToggle"=0
"DisableStatusMessages"=0
"DisableTaskMgr"=0

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"NoDriveTypeAutoRun"=149

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"BindDirectlyToPropertySetStorage"=

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"C:\TOSHIBA\ivp\NetInt\Netint.exe"="C:\TOSHIBA\ivp\NetInt\Netint.exe:*:Enabled:NIE - Toshiba Software Upgrades Engine"
"C:\TOSHIBA\Ivp\ISM\pinger.exe"="C:\TOSHIBA\Ivp\ISM\pinger.exe:*:Enabled:Toshiba Software Upgrades Pinger"
"C:\Program Files\BitTorrent\bittorrent.exe"="C:\Program Files\BitTorrent\bittorrent.exe:*:Enabled:BitTorrent"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]

======List of files/folders created in the last 1 months======

2009-12-22 02:48:45 ----D---- C:\Program Files\trend micro
2009-12-22 02:48:44 ----D---- C:\rsit
2009-12-10 03:04:19 ----A---- C:\Windows\system32\nshhttp.dll
2009-12-10 03:04:18 ----A---- C:\Windows\system32\httpapi.dll
2009-12-09 11:19:50 ----A---- C:\Windows\system32\winhttp.dll
2009-12-09 11:19:44 ----A---- C:\Windows\system32\wininet.dll
2009-12-09 11:19:43 ----A---- C:\Windows\system32\urlmon.dll
2009-12-09 11:19:43 ----A---- C:\Windows\system32\mshtml.dll
2009-12-09 11:19:41 ----A---- C:\Windows\system32\ieframe.dll
2009-12-09 11:19:40 ----A---- C:\Windows\system32\ieui.dll
2009-12-09 11:19:39 ----A---- C:\Windows\system32\ieencode.dll
2009-12-09 11:19:38 ----A---- C:\Windows\system32\ieapfltr.dll
2009-12-09 11:15:07 ----A---- C:\Windows\system32\rastls.dll
2009-12-08 12:00:12 ----A---- C:\Windows\system32\javaws.exe
2009-12-08 12:00:11 ----A---- C:\Windows\system32\javaw.exe
2009-12-08 12:00:11 ----A---- C:\Windows\system32\java.exe
2009-12-08 11:24:22 ----D---- C:\Program Files\Wisdom-soft AutoScreenRecorder 3 Free
2009-12-07 16:59:48 ----D---- C:\Users\Mansour\AppData\Roaming\SUPERAntiSpyware.com
2009-12-02 14:52:34 ----D---- C:\Users\Mansour\AppData\Roaming\TrueCrypt
2009-12-02 14:51:57 ----D---- C:\ProgramData\TrueCrypt
2009-12-02 14:51:49 ----D---- C:\Program Files\TrueCrypt
2009-12-01 13:09:22 ----D---- C:\ProgramData\Spybot - Search & Destroy
2009-12-01 13:09:22 ----D---- C:\Program Files\Spybot - Search & Destroy
2009-11-30 20:58:52 ----D---- C:\ProgramData\SUPERAntiSpyware.com
2009-11-30 20:56:18 ----D---- C:\Program Files\SUPERAntiSpyware
2009-11-30 17:48:33 ----D---- C:\Users\Mansour\AppData\Roaming\Malwarebytes
2009-11-30 17:48:21 ----D---- C:\ProgramData\Malwarebytes
2009-11-30 17:48:20 ----D---- C:\Program Files\Malwarebytes' Anti-Malware
2009-11-26 03:00:48 ----A---- C:\Windows\system32\tzres.dll
2009-11-25 11:45:29 ----A---- C:\Windows\system32\msxml6.dll
2009-11-25 11:45:28 ----A---- C:\Windows\system32\msxml3.dll

======List of files/folders modified in the last 1 months======

2009-12-22 02:49:01 ----D---- C:\Windows\Prefetch
2009-12-22 02:48:52 ----D---- C:\Windows\Temp
2009-12-22 02:48:45 ----D---- C:\Program Files
2009-12-20 05:27:26 ----SHD---- C:\Windows\Installer
2009-12-20 05:26:37 ----D---- C:\Program Files\Google
2009-12-20 05:23:47 ----D---- C:\Windows\Tasks
2009-12-20 05:23:47 ----D---- C:\Windows\system32\Tasks
2009-12-16 15:12:44 ----D---- C:\Windows\inf
2009-12-16 15:12:44 ----AD---- C:\Windows\System32
2009-12-16 15:12:44 ----A---- C:\Windows\system32\PerfStringBackup.INI
2009-12-16 15:02:36 ----A---- C:\Windows\ntbtlog.txt
2009-12-10 03:50:59 ----D---- C:\Windows\rescache
2009-12-10 03:44:21 ----D---- C:\Windows\winsxs
2009-12-10 03:33:30 ----D---- C:\Windows\system32\catroot
2009-12-10 03:33:29 ----D---- C:\Windows\system32\catroot2
2009-12-10 03:21:14 ----D---- C:\Windows\system32\en-US
2009-12-10 03:21:14 ----D---- C:\Windows\system32\drivers
2009-12-10 03:21:14 ----D---- C:\Program Files\Windows Mail
2009-12-10 03:04:09 ----D---- C:\ProgramData\Microsoft Help
2009-12-08 11:59:35 ----D---- C:\Program Files\Java
2009-12-07 21:03:27 ----SHD---- C:\System Volume Information
2009-12-07 18:40:39 ----D---- C:\Program Files\Mozilla Firefox
2009-12-07 18:40:36 ----D---- C:\Program Files\Common Files
2009-12-07 16:39:36 ----D---- C:\Windows
2009-12-02 16:21:08 ----RD---- C:\Users
2009-12-02 16:18:22 ----SHD---- C:\$Recycle.Bin
2009-12-02 14:51:57 ----HD---- C:\ProgramData
2009-12-01 15:06:19 ----A---- C:\Windows\system32\mrt.exe
2009-12-01 13:12:33 ----D---- C:\ProgramData\Lavasoft
2009-12-01 13:11:46 ----DC---- C:\Windows\system32\DRVSTORE
2009-11-30 22:10:54 ----D---- C:\Program Files\iWin Games

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R1 Cdr4_xp;Cdr4_xp; C:\Windows\system32\drivers\Cdr4_xp.sys [2006-10-04 2432]
R1 Cdralw2k;Cdralw2k; C:\Windows\system32\drivers\Cdralw2k.sys [2006-10-04 2560]
R1 eeCtrl;Symantec Eraser Control driver; \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys [2009-09-17 371248]
R1 mfehidk;McAfee Inc. mfehidk; C:\Windows\system32\drivers\mfehidk.sys [2007-11-22 201320]
R1 MPFP;MPFP; C:\Windows\System32\Drivers\Mpfp.sys [2007-07-13 125728]
R1 SPBBCDrv;SPBBCDrv; \??\C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCDrv.sys [2007-07-31 418864]
R1 SRTSP;SRTSP; C:\Windows\System32\Drivers\SRTSP.SYS [2007-11-30 279088]
R1 SRTSPX;SRTSPX; C:\Windows\System32\Drivers\SRTSPX.SYS [2007-11-30 43696]
R1 SYMTDI;SYMTDI; C:\Windows\System32\Drivers\SYMTDI.SYS [2007-01-09 191544]
R1 SysPlant;SysPlant for NT; C:\Windows\SYSTEM32\Drivers\SysPlant.sys [2007-12-18 91008]
R1 truecrypt;truecrypt; C:\Windows\System32\drivers\truecrypt.sys [2009-12-02 223440]
R1 WPS;WPS; \??\C:\Windows\system32\drivers\wpsdrvnt.sys [2007-12-18 40832]
R2 atksgt;atksgt; C:\Windows\system32\DRIVERS\atksgt.sys [2008-10-06 278984]
R2 lirsgt;lirsgt; C:\Windows\system32\DRIVERS\lirsgt.sys [2008-10-06 25416]
R2 vnccom;vnccom; C:\Windows\System32\Drivers\vnccom.SYS [2005-03-02 6016]
R3 AgereSoftModem;TOSHIBA V92 Software Modem; C:\Windows\system32\DRIVERS\AGRSM.sys [2006-11-28 1161888]
R3 athr;Atheros Extensible Wireless LAN device driver; C:\Windows\system32\DRIVERS\athr.sys [2007-06-18 737280]
R3 atikmdag;atikmdag; C:\Windows\system32\DRIVERS\atikmdag.sys [2007-07-14 2771968]
R3 CmBatt;Microsoft ACPI Control Method Battery Driver; C:\Windows\system32\DRIVERS\CmBatt.sys [2008-01-19 14208]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv; \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2009-09-17 102448]
R3 IntcAzAudAddService;Service for Realtek HD Audio (WDM); C:\Windows\system32\drivers\RTKVHDA.sys [2007-07-19 1841312]
R3 NAVENG;NAVENG; \??\C:\PROGRA~2\Symantec\DEFINI~1\VIRUSD~1\20091221.003\NAVENG.SYS [2009-09-17 84912]
R3 NAVEX15;NAVEX15; \??\C:\PROGRA~2\Symantec\DEFINI~1\VIRUSD~1\20091221.003\NAVEX15.SYS [2009-09-17 1323568]
R3 NuidFltr;NUID filter driver; C:\Windows\system32\DRIVERS\NuidFltr.sys [2009-05-09 14736]
R3 RTL8169;Realtek 8169 NT Driver; C:\Windows\system32\DRIVERS\Rtlh86.sys [2007-04-30 81408]
R3 sdbus;sdbus; C:\Windows\system32\DRIVERS\sdbus.sys [2009-04-10 89088]
R3 SymEvent;SymEvent; \??\C:\Windows\system32\Drivers\SYMEVENT.SYS [2008-04-13 136496]
R3 SYMREDRV;SYMREDRV; C:\Windows\System32\Drivers\SYMREDRV.SYS [2007-01-09 27576]
R3 SynTP;Synaptics TouchPad Driver; C:\Windows\system32\DRIVERS\SynTP.sys [2007-06-08 187448]
R3 tdcmdpst;TOSHIBA Writing Engine Filter Driver; C:\Windows\system32\DRIVERS\tdcmdpst.sys [2006-10-18 16128]
R3 Teefer2;Teefer2 Miniport; C:\Windows\system32\DRIVERS\teefer2.sys [2007-08-06 49024]
R3 tifm21;tifm21; C:\Windows\system32\drivers\tifm21.sys [2007-01-24 290304]
R3 usbvideo;USB Video Device (WDM); C:\Windows\System32\Drivers\usbvideo.sys [2008-01-19 134016]
R3 vncdrv;vncdrv; C:\Windows\system32\DRIVERS\vncdrv.sys [2005-03-02 4736]
R3 WpsHelper;WpsHelper; \??\C:\Windows\system32\drivers\WpsHelper.sys [2009-04-20 149768]
S2 npkcrypt;npkcrypt; \??\C:\Nexon\MapleStory\npkcrypt.sys []
S3 COH_Mon;COH_Mon; \??\C:\Windows\system32\Drivers\COH_Mon.sys [2008-07-30 23888]
S3 drmkaud;Microsoft Kernel DRM Audio Descrambler; C:\Windows\system32\drivers\drmkaud.sys [2008-01-19 5632]
S3 HdAudAddService;Microsoft 1.1 UAA Function Driver for High Definition Audio Service; C:\Windows\system32\drivers\HdAudio.sys [2006-11-02 235520]
S3 mfeavfk;McAfee Inc. mfeavfk; C:\Windows\system32\drivers\mfeavfk.sys [2007-11-22 79304]
S3 mfebopk;McAfee Inc. mfebopk; C:\Windows\system32\drivers\mfebopk.sys [2007-11-22 35240]
S3 mferkdk;McAfee Inc. mferkdk; C:\Windows\system32\drivers\mferkdk.sys [2007-11-22 33832]
S3 mfesmfk;McAfee Inc. mfesmfk; C:\Windows\system32\drivers\mfesmfk.sys [2007-12-02 40488]
S3 MSKSSRV;Microsoft Streaming Service Proxy; C:\Windows\system32\drivers\MSKSSRV.sys [2008-01-19 8192]
S3 MSPCLOCK;Microsoft Streaming Clock Proxy; C:\Windows\system32\drivers\MSPCLOCK.sys [2008-01-19 5888]
S3 MSPQM;Microsoft Streaming Quality Manager Proxy; C:\Windows\system32\drivers\MSPQM.sys [2008-01-19 5504]
S3 MSTEE;Microsoft Streaming Tee/Sink-to-Sink Converter; C:\Windows\system32\drivers\MSTEE.sys [2008-01-19 6016]
S3 rootrepeal;rootrepeal; \??\C:\Windows\system32\drivers\rootrepeal.sys []
S3 SRTSPL;SRTSPL; C:\Windows\System32\Drivers\SRTSPL.SYS [2007-11-30 317616]
S3 Tosrfcom;Tosrfcom; C:\Windows\system32\drivers\Tosrfcom.sys []
S3 tosrfec;Bluetooth ACPI; C:\Windows\system32\DRIVERS\tosrfec.sys [2006-10-23 9216]
S3 TpChoice;Touch Pad Detection Filter driver; C:\Windows\system32\DRIVERS\TpChoice.sys []
S3 UVCFTR;UVCFTR; C:\Windows\System32\Drivers\UVCFTR_S.SYS [2007-04-16 11776]
S3 WpdUsb;WpdUsb; C:\Windows\system32\DRIVERS\wpdusb.sys [2009-09-30 40448]
S3 WUDFRd;WUDFRd; C:\Windows\system32\DRIVERS\WUDFRd.sys [2008-01-19 83328]
S4 KR10I;KR10I; C:\Windows\system32\drivers\kr10i.sys [2006-11-09 219264]
S4 KR10N;KR10N; C:\Windows\system32\drivers\kr10n.sys [2006-11-09 211072]
S4 KR3NPXP;KR3NPXP; C:\Windows\system32\drivers\kr3npxp.sys [2006-09-27 479488]
S4 vsdatant;vsdatant; a []
S4 WmiAcpi;Microsoft Windows Management Interface for ACPI; C:\Windows\system32\drivers\wmiacpi.sys [2006-11-02 11264]

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 AgereModemAudio;Agere Modem Call Progress Audio; C:\Windows\system32\agrsmsvc.exe [2006-10-05 9216]
R2 Ati External Event Utility;Ati External Event Utility; C:\Windows\system32\Ati2evxx.exe [2007-07-14 606208]
R2 ccEvtMgr;Symantec Event Manager; C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe [2007-11-09 108392]
R2 ccSetMgr;Symantec Settings Manager; C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe [2007-11-09 108392]
R2 CFSvcs;ConfigFree Service; C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe [2006-11-14 40960]
R2 iWinTrusted;iWinTrusted; C:\Program Files\iWin Games\iWinTrusted.exe [2009-09-02 78104]
R2 McProxy;McAfee Proxy Service; c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe [2007-08-15 359248]
R2 pinger;pinger; C:\TOSHIBA\IVP\ISM\pinger.exe [2007-01-25 136816]
R2 SmcService;Symantec Management Client; C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe [2007-12-18 2569600]
R2 Swupdtmr;Swupdtmr; c:\TOSHIBA\IVP\swupdate\swupdtmr.exe [2007-01-25 63096]
R2 Symantec AntiVirus;Symantec Endpoint Protection; C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe [2007-12-18 2189240]
R2 TNaviSrv;TOSHIBA Navi Support Service; C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe [2007-06-28 77824]
R2 TODDSrv;TOSHIBA Optical Disc Drive Service; C:\Windows\system32\TODDSrv.exe [2006-05-25 114688]
R2 TosCoSrv;TOSHIBA Power Saver; C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe [2007-03-29 427576]
R2 TOSHIBA Bluetooth Service;TOSHIBA Bluetooth Service; C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe [2007-02-25 125048]
R2 UleadBurningHelper;Ulead Burning Helper; C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe [2006-08-23 49152]
S2 gupdate;Google Update Service (gupdate); C:\Program Files\Google\Update\GoogleUpdate.exe [2009-12-20 135664]
S2 mcmscsvc;McAfee Services; C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe []
S2 McNASvc;McAfee Network Agent; c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe []
S2 McShield;McAfee Real-time Scanner; C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe []
S2 McSysmon;McAfee SystemGuards; C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe []
S2 MpfService;McAfee Personal Firewall Service; C:\Program Files\McAfee\MPF\MPFSrv.exe []
S3 FontCache;@%systemroot%\system32\FntCache.dll,-100; C:\Windows\system32\svchost.exe [2008-01-19 21504]
S3 GameConsoleService;GameConsoleService; C:\Program Files\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe [2009-08-27 238328]
S3 gusvc;Google Software Updater; C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe [2009-03-24 183280]
S3 IDriverT;InstallDriver Table Manager; C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe [2005-04-03 69632]
S3 LiveUpdate;LiveUpdate; C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE [2007-08-11 3093872]
S3 odserv;Microsoft Office Diagnostics Service; C:\Program Files\Common Files\Microsoft Shared\OFFICE12\ODSERV.EXE [2008-11-04 441712]
S3 ose;Office Source Engine; C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2006-10-26 145184]
S3 SNAC;Symantec Network Access Control; C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE [2007-12-18 234888]
S3 SolidWorks Licensing Service;SolidWorks Licensing Service; C:\Program Files\Common Files\SolidWorks Shared\Service\SolidWorksLicensing.exe [2009-04-14 79360]
S3 usprserv;User Privilege Service; C:\Windows\System32\svchost.exe [2008-01-19 21504]
S4 msvsmon80;Visual Studio 2005 Remote Debugger; C:\Program Files\Microsoft Visual Studio 8\Common7\IDE\Remote Debugger\x86\msvsmon.exe [2005-09-23 2799808]

-----------------EOF-----------------

#4 suebaby41

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Posted 25 December 2009 - 02:32 PM

The following HijackThis entries indicate that you may be using more than one firewall,

McAfee Personal Firewall Services

O23 - Service: McAfee Personal Firewall Service (MpfService) - Unknown owner - C:\Program Files\McAfee\MPF\MPFSrv.exe (file missing)

Symantec Endpoint Protection

O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe


Running multiple software firewalls is unnecessary for typical home computers, home networking, and small-business networking scenarios. Using two firewalls on the same connection could cause issues with connectivity to the Internet or other unexpected behavior. One firewall can provide substantial protection for your computer. Microsoft specifically says not to use more than one firewall, because it can result in some programs not working correctly. Most of the major software firewall companies (ZA, McAfee, Norton) recommend not to run two software firewalls as they can conflict with each other and actually decrease the effectiveness of the firewall. In any event, having two firewalls running simultaneously is most certainly an unnecessary drain on system resources.   I strongly suggest that you go to Start -> Control Panel -> Add or Remove Programs and uninstall all but one firewall. For more information about firewalls, please read Understanding and Using Firewalls.
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#5 lonogod

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Posted 25 December 2009 - 09:04 PM

I removed McAfee months ago. I'm not sure why it's saying I still have it. It's not coming up anywhere. Not in the Control Panel or in Program Files. What should I do to completely get rid of McAfee? Either way, is that the problem? I mean, if I can completely remove McAfee will my computer be clean again? Thanks for the help so far.

- Lono

#6 suebaby41

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Posted 26 December 2009 - 02:44 PM

  • Please run HiJackThis.
  • Click Miscellaneous Tools > Delete an NT Service. (The "Delete an NT Service" window appears.)
  • Read Warning.
  • Type in the MpfService, the short name between brackets.
  • Click OK.
Please post a new HijackThis log.
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#7 lonogod

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Posted 27 December 2009 - 11:15 PM

I typed in "MpfService" and it gave me this message:

The service 'MpfService' is enabled and/or running. Disable it first, using HiJackThis itself (from the scan results) or the Services.msc window.

The problem is that I can't find "MpfService" anywhere. How can I disable/close something that I can't find? Thanks.

- Lono

#8 suebaby41

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Posted 28 December 2009 - 11:07 AM

Use ctrl + alt + del (Three keys together) to get task manager. Find these processes and end task them.
OR
Use the Process Manager in HijackThis:
  • Open HijackThis.
  • Click Open the Misc Tools Section
  • Click Open Process manager, find these programs and kill process the following running processes (Do not worry if they are not there.)
MPFSrv.exe

Then follow the directions in my previous post.
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#9 lonogod

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Posted 28 December 2009 - 06:36 PM

That process was not running in either of those programs. That's why I'm confused as to why it shows up on the HiJackThis log. It is literally nowhere on my computer, that I can find, and yet HiJackThis says that it is. Do you have any other ideas on how I can find and remove it? Sorry for the trouble, but I appreciate the help so far.

- Lono

#10 suebaby41

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Posted 30 December 2009 - 02:56 PM

Let's try to do it this way.

To disable McAfee Personal Firewall Service (MpfService) , click Start > Settings > Control Panel > Performance and Maintenance > Administrative Tools > Services. Find the McAfee Personal Firewall Service (MpfService), Right-click and select Properties. Change the setting in StartUp type: to Disabled or click Start > Run. Type services.msc Find the McAfee Personal Firewall Service (MpfService), Right-click and select Properties. Change the setting in StartUp type to Disabled
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#11 suebaby41

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Posted 30 December 2009 - 03:10 PM

Remove The Service From Registry
The entire procedure can be done in "Normal" or "Safe Mode".
  • Click Start > Run.
  • Type in regedit
  • Click Enter.
  • In left pane of registry editor, Navigate to:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ McAfee Personal Firewall Service (MpfService)
    If McAfee Personal Firewall Service (MpfService) exists , right click on it and choose Delete from the menu.
    Navigate to:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_ McAfee Personal Firewall Service (MpfService)

    If LEGACY_Service Name exists then right click on it and choose Delete from the menu.

    The name might not be there.
  • If you have trouble deleting a key:
    • Click once on the key name highlight[/b] it.
    • Click on the Permission menu option under Security or Edit.
    • Uncheck "Allow inheritable permissions".
    • Click Copy.
    • Click on Everyone and put a check mark by Full Control".
    • Click Apply > OK
  • Attempt to delete the key again.
  • Exit Registry Editor and reboot into Safe Mode.
  • Delete the file identified in the 023 line of HijackThis.
    O23 - Service: McAfee Personal Firewall Service (MpfService) - Unknown owner - C:\Program Files\McAfee\MPF\MPFSrv.exe (file missing)

Edited by suebaby41, 30 December 2009 - 03:11 PM.

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#12 lonogod

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Posted 02 January 2010 - 10:07 PM

I was able to disable McAfee, however, I am not able to complete your next set of instructions. I was able to delete HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ McAfee Personal Firewall Service (MpfService) but not HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_ McAfee Personal Firewall Service (MpfService) . It is there but I can't delete it even with step five of your instructions. Also, your instructions did not match what is on my computer. I am using Vista and the phrases you used in step five were not present, but I did the best I could to follow them. I guess I didn't do something correctly because it gave me this error everytime:

Unable to save permission changes on LEGACY_MPFSERVICE.

Access is denied.


As for step eight of your instructions, I'm not sure exactly how to do that. I tried deleting it from the scan results but it was not present. I also tried searching for it on my computer but came up with nothing. I'm sorry to be so much trouble. I'm not computer savvy so this is all a little intimidating. It could be something as simple as me not going to the proper place to try and delete that file. Any ideas? Thank you and Happy New Year!

- Lono

Edited by lonogod, 03 January 2010 - 04:32 PM.


#13 suebaby41

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Posted 03 January 2010 - 11:01 AM

Check your Add or Remove Programs for McAfee. Remove it if it is there. Sometimes, the program will be removed from Add or Remove Programs and leave a folder on your computer. Follow the directions below to get rid of the folder.

Use Windows Explorer, (My Computer (Windows key+e).
File/folder location is indicated by C (or the name of the drive you are using) C:\name of the folder\name of file. Search for the following files/folders and DELETE the following Files/Folders indicated in Red. (Do not worry if they are not there):

C:\Program Files\McAfee\MPF\MPFSrv.exe

Please post a new HijackThis log.

Edited by suebaby41, 03 January 2010 - 11:03 AM.

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#14 lonogod

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Posted 03 January 2010 - 04:31 PM

McAfee was not present in the Add/Remove Software area or in the Program Files area. Here is my new HiJackThis log. Thanks.

- Lono

Logfile of random's system information tool 1.06 (written by random/random)
Run by Mansour at 2010-01-03 16:29:00
Microsoft® Windows Vista™ Home Premium Service Pack 2
System drive C: has 99 GB (52%) free of 189 GB
Total RAM: 1917 MB (43% free)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:29:20 PM, on 1/3/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Toshiba\ConfigFree\NDSTray.exe
C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
C:\Program Files\Toshiba\SmoothView\SmoothView.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Toshiba\ConfigFree\CFSwMgr.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SavUI.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\Mansour\Desktop\RSIT.exe
C:\Program Files\trend micro\Mansour.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll (file missing)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
O4 - HKLM\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [HWSetup] \HWSetup.exe hwSetUP
O4 - HKLM\..\Run: [SVPWUTIL] C:\Program Files\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
O4 - HKLM\..\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [TOSCDSPD] TOSCDSPD.EXE
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [Wisdom-soft AutoScreenRecorder 3.1 Free] 0
O4 - HKCU\..\Run: [AdobeUpdater] "C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Users\Mansour\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\IMVU\Run IMVU.lnk (file missing)
O13 - Gopher Prefix:
O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) - file:///C:/Program%20Files/Go%20Go%20Gourmet/Images/stg_drm.ocx
O16 - DPF: {6F27485C-ACBA-420D-AD25-44DE8FABB1EB} (Project1.QuickFIx) - http://www.centershift.com/csweb/components/Project1.CAB
O16 - DPF: {C0A63B86-4B21-11D3-BD95-D426EF2C7949} (ComponentOne FlexGrid 7.1 (Light)) - http://www.centershift.com/csweb/components/vsflex7L.ocx
O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) - file:///C:/Program%20Files/Jojo's%20Fashion%20Show/Images/armhelper.ocx
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iWinTrusted - iWin Inc. - C:\Program Files\iWin Games\iWinTrusted.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: pinger - Unknown owner - C:\TOSHIBA\IVP\ISM\pinger.exe
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
O23 - Service: SolidWorks Licensing Service - SolidWorks - C:\Program Files\Common Files\SolidWorks Shared\Service\SolidWorksLicensing.exe
O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

--
End of file - 9062 bytes

======Scheduled tasks folder======

C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
C:\Windows\tasks\McDefragTask.job
C:\Windows\tasks\McQcTask.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}]
Adobe PDF Reader Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll [2006-10-22 62080]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7DB2D5A0-7241-4E79-B68D-6309F01C5231}]
scriptproxy - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll []

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
Java™ Plug-In 2 SSV Helper - C:\Program Files\Java\jre6\bin\jp2ssv.dll [2009-10-11 41760]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
{0BF43445-2F28-4351-9252-17FE6E806AA0}

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"StartCCC"=C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [2006-11-10 90112]
"RtHDVCpl"=C:\Windows\RtHDVCpl.exe [2007-07-07 4669440]
"Skytel"=C:\Windows\Skytel.exe [2007-06-16 1826816]
"SynTPEnh"=C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2007-06-08 894512]
"Windows Defender"=C:\Program Files\Windows Defender\MSASCui.exe [2008-01-19 1008184]
"NDSTray.exe"=NDSTray.exe []
"HWSetup"=\HWSetup.exe hwSetUP []
"SVPWUTIL"=C:\Program Files\TOSHIBA\Utilities\SVPWUTIL.exe [2006-03-22 438272]
"TPwrMain"=C:\Program Files\TOSHIBA\Power Saver\TPwrMain.EXE [2007-03-29 411192]
"HSON"=C:\Program Files\TOSHIBA\TBS\HSON.exe [2006-12-07 55416]
"SmoothView"=C:\Program Files\Toshiba\SmoothView\SmoothView.exe [2007-06-15 448080]
"00TCrdMain"=C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe []
"mcagent_exe"=C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey []
"ccApp"=C:\Program Files\Common Files\Symantec Shared\ccApp.exe [2007-11-09 115560]
"QuickTime Task"=C:\Program Files\QuickTime\QTTask.exe [2008-03-28 413696]
"Adobe Reader Speed Launcher"=C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe [2008-10-15 39792]
"Malwarebytes Anti-Malware (reboot)"=C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe [2009-09-10 1312080]
"SunJavaUpdateSched"=C:\Program Files\Java\jre6\bin\jusched.exe [2009-10-11 149280]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"TOSCDSPD"=TOSCDSPD.EXE []
"ehTray.exe"=C:\Windows\ehome\ehTray.exe [2008-01-19 125952]
"WMPNSCFG"=C:\Program Files\Windows Media Player\WMPNSCFG.exe [2008-01-19 202240]
"Wisdom-soft AutoScreenRecorder 3.1 Free"=0 []
"AdobeUpdater"=C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe [2008-09-26 2356088]

C:\Users\Mansour\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
OpenOffice.org 3.1.lnk - C:\Program Files\OpenOffice.org 3\program\quickstart.exe

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccEvtMgr]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccSetMgr]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Symantec Antivirus]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Symantec Antvirus]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\ccEvtMgr]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\ccSetMgr]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\mcmscsvc]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\MpfService]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\SmcService]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\Symantec Antivirus]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\Symantec Antvirus]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\WudfPf]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\WudfRd]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\WudfSvc]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\WudfUsbccidDriver]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1
"EnableUIADesktopToggle"=0
"DisableStatusMessages"=0
"DisableTaskMgr"=0

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"NoDriveTypeAutoRun"=149

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"BindDirectlyToPropertySetStorage"=

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"C:\TOSHIBA\ivp\NetInt\Netint.exe"="C:\TOSHIBA\ivp\NetInt\Netint.exe:*:Enabled:NIE - Toshiba Software Upgrades Engine"
"C:\TOSHIBA\Ivp\ISM\pinger.exe"="C:\TOSHIBA\Ivp\ISM\pinger.exe:*:Enabled:Toshiba Software Upgrades Pinger"
"C:\Program Files\BitTorrent\bittorrent.exe"="C:\Program Files\BitTorrent\bittorrent.exe:*:Enabled:BitTorrent"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]

======List of files/folders created in the last 1 months======

2009-12-27 23:01:20 ----D---- C:\Program Files\TrendMicro
2009-12-22 02:48:45 ----D---- C:\Program Files\trend micro
2009-12-22 02:48:44 ----D---- C:\rsit
2009-12-10 03:04:19 ----A---- C:\Windows\system32\nshhttp.dll
2009-12-10 03:04:18 ----A---- C:\Windows\system32\httpapi.dll
2009-12-09 11:19:50 ----A---- C:\Windows\system32\winhttp.dll
2009-12-09 11:19:44 ----A---- C:\Windows\system32\wininet.dll
2009-12-09 11:19:43 ----A---- C:\Windows\system32\urlmon.dll
2009-12-09 11:19:43 ----A---- C:\Windows\system32\mshtml.dll
2009-12-09 11:19:41 ----A---- C:\Windows\system32\ieframe.dll
2009-12-09 11:19:40 ----A---- C:\Windows\system32\ieui.dll
2009-12-09 11:19:39 ----A---- C:\Windows\system32\ieencode.dll
2009-12-09 11:19:38 ----A---- C:\Windows\system32\ieapfltr.dll
2009-12-09 11:15:07 ----A---- C:\Windows\system32\rastls.dll
2009-12-08 12:00:12 ----A---- C:\Windows\system32\javaws.exe
2009-12-08 12:00:11 ----A---- C:\Windows\system32\javaw.exe
2009-12-08 12:00:11 ----A---- C:\Windows\system32\java.exe
2009-12-08 11:24:22 ----D---- C:\Program Files\Wisdom-soft AutoScreenRecorder 3 Free
2009-12-07 16:59:48 ----D---- C:\Users\Mansour\AppData\Roaming\SUPERAntiSpyware.com

======List of files/folders modified in the last 1 months======

2010-01-03 16:29:17 ----D---- C:\Windows\Prefetch
2010-01-03 16:29:09 ----D---- C:\Windows\Temp
2010-01-02 21:47:45 ----D---- C:\Windows\inf
2010-01-02 21:47:45 ----AD---- C:\Windows\System32
2010-01-02 21:47:45 ----A---- C:\Windows\system32\PerfStringBackup.INI
2010-01-02 21:36:55 ----A---- C:\Windows\ntbtlog.txt
2010-01-02 21:36:50 ----D---- C:\Program Files\Mozilla Firefox
2009-12-31 21:30:18 ----SD---- C:\ProgramData\Microsoft
2009-12-27 23:01:22 ----SHD---- C:\Windows\Installer
2009-12-27 23:01:20 ----D---- C:\Program Files
2009-12-20 05:26:37 ----D---- C:\Program Files\Google
2009-12-20 05:23:47 ----D---- C:\Windows\Tasks
2009-12-20 05:23:47 ----D---- C:\Windows\system32\Tasks
2009-12-10 03:50:59 ----D---- C:\Windows\rescache
2009-12-10 03:44:21 ----D---- C:\Windows\winsxs
2009-12-10 03:33:30 ----D---- C:\Windows\system32\catroot
2009-12-10 03:33:29 ----D---- C:\Windows\system32\catroot2
2009-12-10 03:21:14 ----D---- C:\Windows\system32\en-US
2009-12-10 03:21:14 ----D---- C:\Windows\system32\drivers
2009-12-10 03:21:14 ----D---- C:\Program Files\Windows Mail
2009-12-10 03:04:09 ----D---- C:\ProgramData\Microsoft Help
2009-12-08 11:59:35 ----D---- C:\Program Files\Java
2009-12-07 21:03:27 ----SHD---- C:\System Volume Information
2009-12-07 18:40:36 ----D---- C:\Program Files\Common Files
2009-12-07 18:40:35 ----D---- C:\Program Files\SUPERAntiSpyware
2009-12-07 16:39:36 ----D---- C:\Windows

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R1 Cdr4_xp;Cdr4_xp; C:\Windows\system32\drivers\Cdr4_xp.sys [2006-10-04 2432]
R1 Cdralw2k;Cdralw2k; C:\Windows\system32\drivers\Cdralw2k.sys [2006-10-04 2560]
R1 eeCtrl;Symantec Eraser Control driver; \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys [2009-09-17 371248]
R1 mfehidk;McAfee Inc. mfehidk; C:\Windows\system32\drivers\mfehidk.sys [2007-11-22 201320]
R1 MPFP;MPFP; C:\Windows\System32\Drivers\Mpfp.sys [2007-07-13 125728]
R1 SPBBCDrv;SPBBCDrv; \??\C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCDrv.sys [2007-07-31 418864]
R1 SRTSP;SRTSP; C:\Windows\System32\Drivers\SRTSP.SYS [2007-11-30 279088]
R1 SRTSPX;SRTSPX; C:\Windows\System32\Drivers\SRTSPX.SYS [2007-11-30 43696]
R1 SYMTDI;SYMTDI; C:\Windows\System32\Drivers\SYMTDI.SYS [2007-01-09 191544]
R1 SysPlant;SysPlant for NT; C:\Windows\SYSTEM32\Drivers\SysPlant.sys [2007-12-18 91008]
R1 truecrypt;truecrypt; C:\Windows\System32\drivers\truecrypt.sys [2009-12-02 223440]
R1 WPS;WPS; \??\C:\Windows\system32\drivers\wpsdrvnt.sys [2007-12-18 40832]
R2 atksgt;atksgt; C:\Windows\system32\DRIVERS\atksgt.sys [2008-10-06 278984]
R2 lirsgt;lirsgt; C:\Windows\system32\DRIVERS\lirsgt.sys [2008-10-06 25416]
R2 vnccom;vnccom; C:\Windows\System32\Drivers\vnccom.SYS [2005-03-02 6016]
R3 AgereSoftModem;TOSHIBA V92 Software Modem; C:\Windows\system32\DRIVERS\AGRSM.sys [2006-11-28 1161888]
R3 athr;Atheros Extensible Wireless LAN device driver; C:\Windows\system32\DRIVERS\athr.sys [2007-06-18 737280]
R3 atikmdag;atikmdag; C:\Windows\system32\DRIVERS\atikmdag.sys [2007-07-14 2771968]
R3 CmBatt;Microsoft ACPI Control Method Battery Driver; C:\Windows\system32\DRIVERS\CmBatt.sys [2008-01-19 14208]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv; \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2009-09-17 102448]
R3 IntcAzAudAddService;Service for Realtek HD Audio (WDM); C:\Windows\system32\drivers\RTKVHDA.sys [2007-07-19 1841312]
R3 NAVENG;NAVENG; \??\C:\PROGRA~2\Symantec\DEFINI~1\VIRUSD~1\20091231.041\NAVENG.SYS [2009-09-17 84912]
R3 NAVEX15;NAVEX15; \??\C:\PROGRA~2\Symantec\DEFINI~1\VIRUSD~1\20091231.041\NAVEX15.SYS [2009-09-17 1323568]
R3 NuidFltr;NUID filter driver; C:\Windows\system32\DRIVERS\NuidFltr.sys [2009-05-09 14736]
R3 RTL8169;Realtek 8169 NT Driver; C:\Windows\system32\DRIVERS\Rtlh86.sys [2007-04-30 81408]
R3 sdbus;sdbus; C:\Windows\system32\DRIVERS\sdbus.sys [2009-04-10 89088]
R3 SymEvent;SymEvent; \??\C:\Windows\system32\Drivers\SYMEVENT.SYS [2008-04-13 136496]
R3 SYMREDRV;SYMREDRV; C:\Windows\System32\Drivers\SYMREDRV.SYS [2007-01-09 27576]
R3 SynTP;Synaptics TouchPad Driver; C:\Windows\system32\DRIVERS\SynTP.sys [2007-06-08 187448]
R3 tdcmdpst;TOSHIBA Writing Engine Filter Driver; C:\Windows\system32\DRIVERS\tdcmdpst.sys [2006-10-18 16128]
R3 Teefer2;Teefer2 Miniport; C:\Windows\system32\DRIVERS\teefer2.sys [2007-08-06 49024]
R3 tifm21;tifm21; C:\Windows\system32\drivers\tifm21.sys [2007-01-24 290304]
R3 usbvideo;USB Video Device (WDM); C:\Windows\System32\Drivers\usbvideo.sys [2008-01-19 134016]
R3 vncdrv;vncdrv; C:\Windows\system32\DRIVERS\vncdrv.sys [2005-03-02 4736]
R3 WpsHelper;WpsHelper; \??\C:\Windows\system32\drivers\WpsHelper.sys [2009-04-20 149768]
S2 npkcrypt;npkcrypt; \??\C:\Nexon\MapleStory\npkcrypt.sys []
S3 COH_Mon;COH_Mon; \??\C:\Windows\system32\Drivers\COH_Mon.sys [2008-07-30 23888]
S3 drmkaud;Microsoft Kernel DRM Audio Descrambler; C:\Windows\system32\drivers\drmkaud.sys [2008-01-19 5632]
S3 HdAudAddService;Microsoft 1.1 UAA Function Driver for High Definition Audio Service; C:\Windows\system32\drivers\HdAudio.sys [2006-11-02 235520]
S3 mfeavfk;McAfee Inc. mfeavfk; C:\Windows\system32\drivers\mfeavfk.sys [2007-11-22 79304]
S3 mfebopk;McAfee Inc. mfebopk; C:\Windows\system32\drivers\mfebopk.sys [2007-11-22 35240]
S3 mferkdk;McAfee Inc. mferkdk; C:\Windows\system32\drivers\mferkdk.sys [2007-11-22 33832]
S3 mfesmfk;McAfee Inc. mfesmfk; C:\Windows\system32\drivers\mfesmfk.sys [2007-12-02 40488]
S3 MSKSSRV;Microsoft Streaming Service Proxy; C:\Windows\system32\drivers\MSKSSRV.sys [2008-01-19 8192]
S3 MSPCLOCK;Microsoft Streaming Clock Proxy; C:\Windows\system32\drivers\MSPCLOCK.sys [2008-01-19 5888]
S3 MSPQM;Microsoft Streaming Quality Manager Proxy; C:\Windows\system32\drivers\MSPQM.sys [2008-01-19 5504]
S3 MSTEE;Microsoft Streaming Tee/Sink-to-Sink Converter; C:\Windows\system32\drivers\MSTEE.sys [2008-01-19 6016]
S3 rootrepeal;rootrepeal; \??\C:\Windows\system32\drivers\rootrepeal.sys []
S3 SRTSPL;SRTSPL; C:\Windows\System32\Drivers\SRTSPL.SYS [2007-11-30 317616]
S3 Tosrfcom;Tosrfcom; C:\Windows\system32\drivers\Tosrfcom.sys []
S3 tosrfec;Bluetooth ACPI; C:\Windows\system32\DRIVERS\tosrfec.sys [2006-10-23 9216]
S3 TpChoice;Touch Pad Detection Filter driver; C:\Windows\system32\DRIVERS\TpChoice.sys []
S3 UVCFTR;UVCFTR; C:\Windows\System32\Drivers\UVCFTR_S.SYS [2007-04-16 11776]
S3 WpdUsb;WpdUsb; C:\Windows\system32\DRIVERS\wpdusb.sys [2009-09-30 40448]
S3 WUDFRd;WUDFRd; C:\Windows\system32\DRIVERS\WUDFRd.sys [2008-01-19 83328]
S4 KR10I;KR10I; C:\Windows\system32\drivers\kr10i.sys [2006-11-09 219264]
S4 KR10N;KR10N; C:\Windows\system32\drivers\kr10n.sys [2006-11-09 211072]
S4 KR3NPXP;KR3NPXP; C:\Windows\system32\drivers\kr3npxp.sys [2006-09-27 479488]
S4 vsdatant;vsdatant; a []
S4 WmiAcpi;Microsoft Windows Management Interface for ACPI; C:\Windows\system32\drivers\wmiacpi.sys [2006-11-02 11264]

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 AgereModemAudio;Agere Modem Call Progress Audio; C:\Windows\system32\agrsmsvc.exe [2006-10-05 9216]
R2 Ati External Event Utility;Ati External Event Utility; C:\Windows\system32\Ati2evxx.exe [2007-07-14 606208]
R2 ccEvtMgr;Symantec Event Manager; C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe [2007-11-09 108392]
R2 ccSetMgr;Symantec Settings Manager; C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe [2007-11-09 108392]
R2 CFSvcs;ConfigFree Service; C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe [2006-11-14 40960]
R2 iWinTrusted;iWinTrusted; C:\Program Files\iWin Games\iWinTrusted.exe [2009-09-02 78104]
R2 pinger;pinger; C:\TOSHIBA\IVP\ISM\pinger.exe [2007-01-25 136816]
R2 SmcService;Symantec Management Client; C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe [2007-12-18 2569600]
R2 Swupdtmr;Swupdtmr; c:\TOSHIBA\IVP\swupdate\swupdtmr.exe [2007-01-25 63096]
R2 Symantec AntiVirus;Symantec Endpoint Protection; C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe [2007-12-18 2189240]
R2 TNaviSrv;TOSHIBA Navi Support Service; C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe [2007-06-28 77824]
R2 TODDSrv;TOSHIBA Optical Disc Drive Service; C:\Windows\system32\TODDSrv.exe [2006-05-25 114688]
R2 TosCoSrv;TOSHIBA Power Saver; C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe [2007-03-29 427576]
R2 TOSHIBA Bluetooth Service;TOSHIBA Bluetooth Service; C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe [2007-02-25 125048]
R2 UleadBurningHelper;Ulead Burning Helper; C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe [2006-08-23 49152]
S2 gupdate;Google Update Service (gupdate); C:\Program Files\Google\Update\GoogleUpdate.exe [2009-12-20 135664]
S3 FontCache;@%systemroot%\system32\FntCache.dll,-100; C:\Windows\system32\svchost.exe [2008-01-19 21504]
S3 GameConsoleService;GameConsoleService; C:\Program Files\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe [2009-08-27 238328]
S3 gusvc;Google Software Updater; C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe [2009-03-24 183280]
S3 IDriverT;InstallDriver Table Manager; C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe [2005-04-03 69632]
S3 LiveUpdate;LiveUpdate; C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE [2007-08-11 3093872]
S3 odserv;Microsoft Office Diagnostics Service; C:\Program Files\Common Files\Microsoft Shared\OFFICE12\ODSERV.EXE [2008-11-04 441712]
S3 ose;Office Source Engine; C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2006-10-26 145184]
S3 SNAC;Symantec Network Access Control; C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE [2007-12-18 234888]
S3 SolidWorks Licensing Service;SolidWorks Licensing Service; C:\Program Files\Common Files\SolidWorks Shared\Service\SolidWorksLicensing.exe [2009-04-14 79360]
S3 usprserv;User Privilege Service; C:\Windows\System32\svchost.exe [2008-01-19 21504]
S4 msvsmon80;Visual Studio 2005 Remote Debugger; C:\Program Files\Microsoft Visual Studio 8\Common7\IDE\Remote Debugger\x86\msvsmon.exe [2005-09-23 2799808]

-----------------EOF-----------------

#15 suebaby41

suebaby41

    W.A.M. (Women Against Malware)


  • Malware Response Team
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Posted 04 January 2010 - 06:50 AM

NOTE: If for some reason you are unable to complete a step(s), skip that step and continue with the rest of the steps. Please describe your problem with the step in your next reply.

Step 1

You may want to print this page. Make sure to work through the fixes in the order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Step 2

Ensure that you have the latest version of Adobe® Reader®. Adobe Reader and Acrobat 8 and earlier versions of Adobe Reader and Acrobat are plagued by Remote Code Execution Vulnerabilities. If you do not have the latest version, you may want to download the latest version, Adobe® Reader® 9.

Step 3

TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder. It also cleans out the %systemroot%\temp folder and checks for .tmp files in the %systemdrive% root folder, %systemroot%, and the system32 folder (both 32bit and 64bit on 64bit OSs). It shows the amount removed for each location found (in bytes) and the total removed (in MB). Before running, it will stop Explorer and all other running apps. When finished, if a reboot is required the user must reboot to finish clearing any in-use temp files.

TFC only cleans temp folders. TFC will not clean URL history, prefetch, or cookies. Depending on how often someone cleans their temp folders, their system hardware, and how many accounts are present, it can take anywhere from a few seconds to a minute or more. TFC will completely clear all temp files where other temp file cleaners may fail. TFC requires a reboot immediately after running. Be sure to save any unsaved work before running TFC.
  • Please download TFC by OldTimer to your desktop.
  • Open the file and close any other windows.
  • It will close all programs itself when run; make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job.
  • After it is finished, it should reboot your machine, if not, do this yourself to ensure a complete clean.
Step 4

In normal mode, run an online antivirus check from at least two and preferably three of the following sites
BitDefender
Computer Associates Online Virus Scan
Panda's ActiveScan
Trend Micro Housecall
Windows Live Safety Center Free Online Scan
This scanner from Trend does not require an Active X to run.
  • Detects and removes malware ( viruses, worms, trojans, etc. )
  • Detects and removes grayware and spyware
  • Restores damage caused by malware to your system.
  • Notifies about vulnerabilities in installed programs and connected network services.
  • Multi-platform support for: Windows, Linux, Solaris.
  • Easy-to-use with the Microsoft Internet Explorer and Mozilla Firefox.
When you have completed the scans, if you get a report of files that can’t be cleaned / deleted, make a note of the file location of anything that cannot be deleted so you can delete it yourself. Please post that list in your next reply.

Step 5

Please download Spybot-S&D©® and install Spybot-S&D©® .
  • Be sure to UNCHECK TeaTimer when presented with the option to install. You can enable it after you are clean.
  • Run Spybot-S&D©® , go to the Menu Bar at the top choose Mode and make certain that "Default mode" has a check mark beside it.
  • Click the button "Search for Updates".
  • If any updates are found, install them by placing a check mark next to each one and clicking "Download Updates".
  • If you encounter any error messages while downloading the updates, manually download them from here.
  • Click on "Immunize". When it detects what has or has not been blocked, block all remaining items by clicking the green plus sign next to immunize at the top.
  • Click the button "Check for Problems".
  • When Spybot-S&D©® is complete, it will be showing RED entries, bold BLACK entries and GREEN entries in the window.
  • Make certain there is a check mark beside all of the RED entries ONLY.
  • Choose "Fix Selected Problems" and allow Spybot-S&D©® to fix the RED entries.
  • REBOOT to complete the scan and clear memory.
Note: After Windows loads, Spybot-S&D©® may run again to clean some files that it could not clean during the prior session. Follow the same procedure.

Step 6
  • Please download Ad-Aware Free Anti-Malware to your desktop. The Ad-Aware Free Anti-Malware installation file will be Ad-AwareInstallation.exe.
  • Double-click the file and follow the on-screen instructions in the Installation Wizard to install.
  • When the Please Enter Your License Information screen appears, click Cancel and Ad-Aware Free Anti-Malware will be installed.
  • When the Ad-Aware Free Anti-Malware Has Been Successfully Installed Screen appears, click Finish to complete the installation and to launch Ad-Aware Free Anti-Malware .
  • The Status screen will appear. You will see four sections.
    • System Protection Status section where you will see Real Time Protection with a check in the Off dialog box and Automatic Updates with a check in the On dialog box.
    • Update Status section
    • System Scan section
    • License Status section where you will see that the Type: will be Free Edition and License Expires in: Never.
  • In the list on the left of the screen, click Scan. You will be given a choice of Smart Scan, Full Scan, and Custom Scan. (Scheduler on the right of the screen is only available in Ad-Aware 2008 Plus and Ad-Aware Pro.)
  • In the list on the left of the screen, click Settings > Scanning tab. Use the default settings unless you see some changes that you want to make.
  • In the list on the left of the screen, click Status. In the System Scan section, click Scan Now.
  • When the scan finishes, the Critical Objects tab window appears.
  • Under Scan Results, you will see the list of Critical Objects that Ad-Aware Free Anti-Malware found. You are given three choices, Add to ignore, Quarantine, Remove, and System Restore. You may choose to create a System Restore Point prior to removing any objects that you are unsure of removing or after a scan when you know the system is clean. If Critical Objects are found, select all objects found (right click anywhere in the list of found objects and click "Select All Objects").
  • Click Remove.
  • If no Critical Objects are found, click the Privacy Objects tab.
  • If there are Privacy Objects listed, select all objects found (right click anywhere in the list of found objects and click "Select All Objects"). Select Add to ignore or Remove..
  • Click Remove.
  • If no Privacy Objects are found, click the Log File tab to see the statistics of the Ad-Aware Free Anti-Malware scan.
  • Click Finish.
  • The next screen shows you the Scan Summary in the left panel and System Restore in the right panel.
    • You may choose to create a System Restore Point prior to removing any objects that you are unsure of removing or after a scan when you know the system is clean. If you choose to create a System Restore Point, click Set.
    • You may want to export the results Click Export and save the log on your computer .
    • Click Scan Again to repeat the scan.
  • You will be returned to the Status screen. Click on the X in the upper right corner to exit Ad-Aware Free Anti-Malware.
Step 7

I recommend using Spyware Blaster.
  • Please download SpywareBlaster and save it to your desktop.
  • Double click on it to install the program.
  • Follow the prompts and choose the default locations when installing the program.
  • When the program is installed, it will place an icon on your desktop.
  • Double click on the SpywareBlaster icon and you will be presented with a brief tutorial. On the first page of this tutorial, you will see some of the SpywareBlaster features
  • Click on the Next button to proceed to the second page of the tutorial.
  • If you want to purchase the software, then you should select Automatic Updating. If you do not plan on purchasing the software, then you should select the option for Manual Updating. Press the Next button.
  • At the next screen, click Finish.
  • At the next screen, Protection Status, click Enable All Protection.
  • Click Download Latest Protection Updates. This will ensure that SpywareBlaster has the latest definitions so that it can protect your browser more efficiently. You should update SpywareBlaster regularly, as much as every few days, in order to provide the best protection. Each time you update, be sure to click Enable All Protection.
Step 8
  • Please download SUPERAntiSpyware (SAS) - SUPERAntiSpyware Free Version For Home Users
  • Install it and double-click the icon on your desktop to run it.
  • It will ask if you want to update the program definitions, click Yes.
  • Under Configuration and Preferences, click the Preferences button.
  • Click the Scanning Control tab.
  • Under Scanner Options, make sure the following are checked:
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
    • Please leave the others unchecked.
  • Click the Close button to leave the control center screen.
  • On the main screen, under Scan for Harmful Software, click Scan your computer.
  • On the left, check C:\Fixed Drive.
  • On the right, under Complete Scan, choose Perform Complete Scan.
  • Click Next to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a summary box will appear. Click OK.
  • Make sure everything in the white box has a check next to it, then click Next.
  • It will quarantine what it found and if it asks if you want to reboot, click Yes.
  • To retrieve the removal information, please do the following:
    • After reboot, double-click the SUPERAntispyware icon on your desktop.
    • Click Preferences. Click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • It will open in your default text editor (such as Notepad/Wordpad).
    • Please highlight everything in the notepad, then right-click and choose Copy.
    • Click Close and Close again to exit the program.
  • Please post that information with a new HijackThis log.
SUPERAntiSpyware Advice:

CAUTION: SuperAntiSpyware comes with a program called Bootsafe, do not for any reason use this program, if used on an infected computer, it could render it UNBOOTABLE.

Step 9

We need to disconnect your computer from the Internet. By doing this, it prevents any further Internet activity until the removal of malware is complete. You need to make it impossible for viruses, trojan horses, worms and spyware to call for backup once you start to dismantle them. They will continue to infect your computer with new variants while you are connected to the Internet. We also need to prevent hackers from controlling your system and they will try to prevent you from removing the pests they installed on your computer.

Close ALL browser windows (including this one). Exit all processes and items in your System tray.

According to how your computer connects to the Internet, please disconnect your computer from the Internet. Possible means of disconnecting your computer from the Internet include:
  • Physically remove the cable for your broadband Internet service “Always On” Connection from your computer.
  • Turn your modem off.
  • Disconnect your modem cable from your computer.
  • Turn the device off for Hand-held wireless connections.
  • Some laptops have a switch that will disconnect the laptop from the Internet.
Step 10

During the process of removing malware from your computer, there are times you may need to use specialized fix tools. Certain embedded files that are part of these specialized fix tools may be detected by your antivirus or anti-malware scanner as a RiskTool, Hacking tool, Potentially unwanted tool, a virus or a Trojan when that is not the case.
These tools have been carefully created and tested by security experts so if your antivirus or anti-malware program flags them as malware, then it is a False Positive. Antivirus scanners cannot distinguish between good and malicious use of such programs; therefore, they may alert you or even automatically remove them. In these cases, the removal of these files can have unpredictable results and unintentional results.
To avoid any problems while using a specialized fix tool, it is very important that you temporarily disable your antivirus and/or anti-malware programs before using the specialized fix tool.
When your system has been cleaned, it is important that you enable your security programs to avoid reinfection.
Please disable the following program(s):

SUPERAntiSpyware

We need to disable SUPERAntiSpyware as it may interfere with the fixes that we need to make.
  • Right click on the icon in your System Tray.
  • Click Exit
  • Make sure that the program, SUPERAntiSpyware itself, is also closed/not running.
Windows Defender
  • Click Start > Programs > Windows Defender or launch from the system tray icon.
  • Click on Tools
  • Click on General Settings
  • Scroll down to Real-time protection options
  • Uncheck Turn on Real-time protection (recommended)
  • Click Save
  • Go to Start > Control Panel > Security > Windows Defender, at the bottom of the Window Defender's page, uncheck under Administrator Options, use Windows Defender and then Save.
  • Exit the program.
Note: After all of the fixes are complete, it is very important that you enable Real-time Protection again.

Step 11

Now we will address the HijackThis fixes.
  • If you have not already done so, please download Trend Micro - HijackThis.
  • Double click HJTInstall.exe to begin installation.
  • Accept the installation location, which by default is C:\Program Files\Trend Micro\HijackThis or click the Browse... button if you want to save it in another location.
  • Click Install.
  • A shortcut will be created on your Desktop and HijackThis will run automatically.
  • Click the button labeled Do a system scan only.
  • Click the Scan button in the lower left hand corner of the interface and HijackThis will quickly scan your system.
  • Click in the boxes to the left of the following entries to place check marks (make sure not to miss any):

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll (file missing)
    O3 - Toolbar: (no name) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - (no file)
    O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
    O16 - DPF: {6F27485C-ACBA-420D-AD25-44DE8FABB1EB} (Project1.QuickFIx) - http://www.centershift.com/csweb/components/Project1.CAB
    O16 - DPF: {C0A63B86-4B21-11D3-BD95-D426EF2C7949} (ComponentOne FlexGrid 7.1 (Light)) - http://www.centershift.com/csweb/components/vsflex7L.ocx
    O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) - file:///C:/Program%20Files/Jojo's%20Fashion%20Show/Images/armhelper.ocx

  • Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.
Step 12

Optional Fixes is the name that we use for fixes for unnecessary programs that load during startup and run in the background. These programs are not required to start automatically as you can start them manually if you need them. You would be removing the program from your startup but you would not be removing the program itself.

Your computer may be sluggish due to the many programs loading during startup and running in the background that are not necessary. Windows has a facility for starting programs at startup time. Some of these programs are required for your computer and the applications installed on it to run correctly. A good example of such a program is a virus-checking application that must always run, constantly checking for and isolating or removing files with viruses. Other such programs are not strictly required, or are optional. In some cases, you can gain significant performance enhancements by disabling the automatic startup of these programs. In many cases, the functionality offered by the programs is still available by starting the programs manually by, for example, starting the program from the Windows Start->Programs menu. Media players and instant messaging programs often fall into this category. In fact, it is common for many modern software applications, when installed, to add programs at startup that add items to the system tray or shortcut (context) menus in Windows Explorer to provide quick access to the features and functions of these applications. While they may be useful, they do increase boot time and consume system resources. It is advised that you disable these programs so that they do not take up necessary resources or slow the boot time.

Other than ScanRegistry, SystemTray, StateMgr, antivirus program entries, and firewall program entries, very few others need to load and run.

Read the articles below to see if it applies to your computer problem with being slow to respond.
Slow Computer/browser? Check Here First; It May Not Be Malware
What to do if your Computer is running slowly
Help! My computer is slow!
50 Tips for a Super Fast PC
4 Ways to Speed Up Your Computer's Performance
It's not always malware: How to fix the top 10 Internet Explorer issues

If you decide that you want to stop the Optional Fixes in your startup, let me know and I will give you a list with instructions. You would be removing the program from your startup but you would not be removing the program itself.

Step 13

Please download and scan with Dr.Web CureIt. Follow the instructions here for performing a scan in "Safe Mode" .
-- Post the log in your next reply.

Perform an anti-rootkit (ARK) scan with one of the following:Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug your Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
Note: Not all hidden components detected by ARKs are malicious. It is normal for a Firewall, some Anti-virus and Anti-malware software (ProcessGuard, Prevx1, AVG AS), sandboxes, virtual machines and Host based Intrusion Prevention Systems (HIPS) to hook into the OS kernal/SSDT in order to protect your system. You should not be alarmed if you see any hidden entries created by these software programs after performing a scan.

Step 14

Check to see if you have insecure applications with
Secunia Software Inspector. Secunia Software Inspector:
  • Detects insecure versions of common/popular programs installed on your computer.
  • Verifies that all Microsoft patches are applied.
  • Assists you in updating, patching, and protecting your computer.
  • Activates additional security features in Sun Java.
  • Runs through your browser. No installation or download is required.
Step 15

Please run HijackThis in Normal Mode and post a new HijackThis log so I can make sure that all the malware was deleted according to plan.

Please post:
  • the list of file names and locations for any files that cannot be cleaned / deleted that were reported after you completed the online scans.
  • the log from SUPERAntiSpyware
  • a new HijackThis log
Please advise me of any problems you still have.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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