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White desktop, freezing, and few processes running.


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19 replies to this topic

#1 TheUberNooby

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Posted 08 December 2009 - 12:13 AM

Whenever I log on to my computer, I have a white desk top with no icons or anything on it. I can't even right click it. To open programs, I can use task manager. I have noticed that only around 5 processes are running.

These are : csrss.exe, dwm.exe, explorer.exe, rundll32.exe, and winlogon.exe.


If I try to download something off the internet, my computer freezes. I've tried restoring my computer to what it was 2 weeks back - long before this. Nothing changed. Is it some sort of hardware problem? Safe mode seems to work fine, however. The safe mode desktop appears along with the icons and the bottom windows bar.

Any suggestions here? Is it a virus?

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#2 doinmeedin

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Posted 08 December 2009 - 11:05 AM

Try rebooting pressing F8 cotinuosly when you get to advanced user mode
Scroll down to " Last Known Good Configuration "
This will take your pc back to the last good state when it was running properly !

Hopefully this may help !

If life is not an option then why are we not given the option in the first place !


#3 TheUberNooby

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Posted 08 December 2009 - 05:35 PM

I tried it just now, but sadly nothing changed. Thanks for trying though.

#4 TheUberNooby

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Posted 09 December 2009 - 11:27 PM

Can anyone else think of something to try?

#5 TheUberNooby

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Posted 11 December 2009 - 06:13 PM

Bump

#6 keny111111

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Posted 11 December 2009 - 07:38 PM

hello
sounds like a startup problem?

have you tried start > type run (in the search box) when the run box comes up. type msconfig go to the service tab. enable all. apply & reboot see if that helps.

when system configuration first comes up.(general tab) what is selected. normal startup. diagnostic startup or selective startup?

good luck
Have A Great Day

...........Kenny.............

#7 TheUberNooby

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Posted 12 December 2009 - 12:20 PM

Hey Kenny, I tried what you said and for your first suggestion I found that they were all enabled. However, the start-up configuration was set to selective start-up, with everything checked. When I tried to change it to normal, it would automatically change to selective when I clicked apply. Is that the problem? If so, do you know how to fix it?

#8 keny111111

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Posted 12 December 2009 - 12:53 PM

I'm not sure. In task manager (users tab) does it show the account that should be there ??
Have A Great Day

...........Kenny.............

#9 keny111111

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Posted 12 December 2009 - 01:03 PM

hello

Can you get to control panel (classic view) user accounts. "manage other accounts".

If so try setting up another administrator account (with a different password) then lets see if everything in that account works correctly. :huh:

***edit***: in task manager click the file button > click run new task > type in ( control panel ) good luck

Edited by keny111111, 12 December 2009 - 01:10 PM.

Have A Great Day

...........Kenny.............

#10 TheUberNooby

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Posted 12 December 2009 - 04:18 PM

Thanks for getting back so quick.

When I try to log on to the new account, I just get stuck at the welcome screen. I waited around ten minutes and nothing changed. I can log into the new account on safe mode though. Should I try waiting longer?

#11 keny111111

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Posted 12 December 2009 - 04:41 PM

hello

seems like if the new account is messed up also. there has to be something else than what i was expecting. (sorry for wasting your time)

what anti virus do you have on machine?

have you updated & scanned lately ?

do you have all you data,pictures,music,ect,ect. backed up ?(just in case)

what is make & model # of pc or laptop ?

what discs do you have? (recovery or full vista)

what version? (basic , premium , business)

this information may help if someone else happens to have any suggestions. one more question. when you boot up. does it hang or does it boot normal speed?
Have A Great Day

...........Kenny.............

#12 TheUberNooby

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Posted 12 December 2009 - 05:00 PM

You weren't wasting my time, you were trying to help me.

Anyways, I have Malwarebytes for security, and I have run a scan. Don't have things backed up, but then again I don't have many important files on this computer. Mostly music and some pictures. I have a hp pavilion slimline s3123w. I have the recovery disk D. The version of vista is home premium 32-bit.

#13 keny111111

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Posted 12 December 2009 - 05:09 PM

give this a look and see if it could help. http://www.bleepingcomputer.com/tutorials/repair-windows-with-windows-startup-repair/

back up pics and music first. if you need to save them.

Edited by keny111111, 12 December 2009 - 05:11 PM.

Have A Great Day

...........Kenny.............

#14 TheUberNooby

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Posted 12 December 2009 - 05:14 PM

I don't have the CD or DVD for Vista. I bought this computer used. I thought you meant the recovery disk on the computer menu next to the C drive...

#15 keny111111

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Posted 12 December 2009 - 05:16 PM

how old is this pc? how long have you had this problem?
Have A Great Day

...........Kenny.............




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