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I think I am infected with some sort of Malware


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12 replies to this topic

#1 Kimcan'tfixit

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Posted 07 December 2009 - 10:40 PM

Hi,

A couple of days ago, my computer seemed to become infected with some sort of Malware. It has resulted in the computer freezing regularly and when it does, the fan inside the computer runs really fast (sounds like it's going to either take off or explode!!). I have tried to run the McAfee (it scans but finds nothing), Malwarebytes (will only run for 3 seconds before closing), Spybot (won't run off the PC installed version) and Adaware (won't run at all).

Yesterday we were able to run Spybot from a disk onto the computer, it found that we were infected with fraud.sysguard & winspywareprotect. It doesn't seem to be removing these issues as today we have the same problems again.

I have also tried changing the file name & extension of Malwarebytes, but it still won't run. Even in safe mode.

This morning when I logged on, I received an error message stating that Win32 had closed to protect my computer.

I'm totally stuck as to where to go from here, so here I am. I'm far from a computer expert, but am able to follow instructions and am hoping someone might be able to help me!!!

I am running Windows XP.

Cheers,

Kim

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#2 boopme

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Posted 07 December 2009 - 11:24 PM

Hello please run RKill....(you may need to run it a few times) then immediately try MBAm.

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.


Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's

Teatimer), they may interfere or alert you. Temporarily disable such programs or permit

them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from

    here and just double-click on mbam-rules.exe to install.
On the Scanner

tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your

    operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed

with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from

removing all the malware.

Edited by boopme, 07 December 2009 - 11:25 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Kimcan'tfixit

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Posted 08 December 2009 - 12:22 AM

Hi Boopme,

Thanks so much for the response! :thumbsup: I have run Rkill from the first link approximately 7 times and then tried to run MBAM, but it is still closing after it scans for about 3 seconds.

Should I keep trying rkill? Or try something else?

Thanks again for taking the time to help me.

Kim

#4 boopme

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Posted 08 December 2009 - 04:32 PM

Hmm.. Disable spybot and try again from RKill.

If still no joy ...
Some rootkits can terminate your security tools by changing the permissions on targeted programs so that they cannot run or complete scans. Further investigation is required to determine if this is the case with the issues you have described.

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad, then copy and paste the entire contents starting with Running from... to Finished!) in your next reply.
Then go to Posted Image > Run..., and copy and paste this command into the open box: cmd
press OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop and open in Notepad.
Copy and paste the contents of that file in your next reply.

-- Vista users can refer to these instructions to open a command prompt.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Kimcan'tfixit

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Posted 08 December 2009 - 09:50 PM

Hi boopme,
It took me about 45 minutes to finally be able to logon to the computer this morning... Whatever it is, seems to be getting worse by the day.

I have totally removed Spybot from my computer. I tried rkill again, then MBAM, but no luck again.

Here are the results from Win32kDiag.txt:

Running from: C:\Documents and Settings\Kim\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Kim\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...





Finished!

And here are the results from log.txt:

Volume in drive C has no label.
Volume Serial Number is 6CC6-426D

Directory of C:\WINDOWS\$NtServicePackUninstall$

04/08/2004 08:00 AM 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

04/08/2004 08:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

04/08/2004 08:00 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

14/04/2008 11:12 AM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

14/04/2008 11:12 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

14/04/2008 11:11 AM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

14/04/2008 11:12 AM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

14/04/2008 11:12 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

14/04/2008 11:11 AM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Total Files Listed:
9 File(s) 1,932,288 bytes
0 Dir(s) 92,435,927,040 bytes free

Thanks again for your help!! :thumbsup:

#6 boopme

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Posted 08 December 2009 - 10:29 PM

Ok we need to get in deeper here.
You will need to run HJT/DDS. If you cannot d one move to the next.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Kimcan'tfixit

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Posted 09 December 2009 - 07:50 AM

I was feeling pretty confident, as the DDS reports ran really well, so I have copies of those. However.... Not so lucky on running Rootrepeal. I have tried 3 times now and it comes up with the screen which states "Initializing, please wait..." then it comes up with a Windows error message which states "Windows - Virtual Memory running low". I click ok and then the computer freezes and I have had to turn the computer off at the wall and re-boot.

I've got copies of the other two reports from DDS, will paste them below in case you want to see them.

Should I try and run Rootrepeal again, or is there something I can do to increase my virtual memory?

Thanks again! :thumbsup:

Kim

DDS.txt info:

DDS (Ver_09-12-01.01) - NTFSx86
Run by Kim at 22:55:41.59 on Wed 09/12/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.502.84 [GMT 11:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

EDIT:REMVE DDS LOG~~boopme
============= FINISH: 22:57:35.53 ===============

Log.txt info:
Volume in drive C has no label.
Volume Serial Number is 6CC6-426D

Directory of C:\WINDOWS\$NtServicePackUninstall$

04/08/2004 08:00 AM 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

04/08/2004 08:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

04/08/2004 08:00 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

14/04/2008 11:12 AM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

14/04/2008 11:12 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

14/04/2008 11:11 AM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

14/04/2008 11:12 AM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

14/04/2008 11:12 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

14/04/2008 11:11 AM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Total Files Listed:
9 File(s) 1,932,288 bytes
0 Dir(s) 92,435,927,040 bytes free

Edited by boopme, 09 December 2009 - 11:05 AM.


#8 Kimcan'tfixit

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Posted 09 December 2009 - 07:57 AM

Sorry, I am so tired that I attached the wrong file... I shouldn't have copied in the log.txt file. :wacko:I've got the attach.txt file if you need it.

#9 boopme

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Posted 09 December 2009 - 11:08 AM

Hi Kim, It's Ok this stuff makes me crazy..

Repost the DDS log here as in post 6. Ment rootrepeal won't run.
Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Kimcan'tfixit

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Posted 09 December 2009 - 04:24 PM

Thanks Boopme, your help is greatly appreciated! :thumbsup: I feel like I have been sitting around for days waiting for this silly computer to re-boot, it takes me at least half an hour of re-booting to log on! And I am beginning to wish the power point was not so far away! Quite frustrating! haha

So, just to clarify... I should re-post the DDS.txt log into the new thread? Any suggestions for what to title my post in the new thread? I am not sure what is infecting my computer and noticed in the guide it said to be as specific as possible.

Cheers,

Kim

#11 boopme

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Posted 09 December 2009 - 04:26 PM

Hello, I know it is really frustrating when nothing works.. Hey that's a good title.. If you can also add a link to this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 Kimcan'tfixit

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Posted 09 December 2009 - 04:56 PM

Thanks so much Boopme!! You're a legend! :thumbsup:

Have posted over in the new thread, will see how we go...

Thanks again!!

http://www.bleepingcomputer.com/forums/t/277619/computer-infected-with-something-nothing-works/

#13 boopme

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Posted 09 December 2009 - 09:32 PM

You're most welcome!
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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