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IE8 Redirect and Pop Up Problem


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#1 RickM2155

RickM2155

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Posted 07 December 2009 - 08:05 PM

I recently began experiencing redirects while searching the internet and several times I've had a pop up telling me my computer was infected and I need to buy some software to fix the problem. At this point I have to close IE with the task manager because the popup won't let me close the window. I have McAfee AV installed and performed a scan but it picked up nothing. I then downloaded Malwarebytes and performed a scan with it. It picked a few items and removed them but still getting redirected. I then downloaded Ad-Aware and again performed a scan it removed several cookies and that was it. Still getting redirects and the same infected popup. I've cleaned my cache and removed all cookies several times to no avail.

I haven't noticed any other problems. If I go to one of my favorates or copy and paste a web address into the browser I can get to where I want to go but general searches and clicking on a link will take me to some random site about 50% of the time.

Any help would be appreciated.

Dell P4 3.0
Windows XP with SP3
IE8

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#2 Computer Pro

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Posted 07 December 2009 - 09:05 PM

Hello and welcome to Bleeping Computer.

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Please run ATF and SAS:

Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note 2: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware, Free Home Edition

Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.



Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Computer Pro




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