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anti malware


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#1 joeychan

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Posted 07 December 2009 - 03:48 PM

went to my daughters for couple of days. her computer was infected by anti-malware. tried installling malwarebytes on her laptop, but would not open. tried adware then spyware doctor, but could not get full scans with either(had to leave house while spyware doctor was scaning). did see before i left that computer was infected with rootkit tdss. tried to rescan with sp. doctor, but now computer bleeps once then mouse doesn't work. so i can not load and select scan on s. doctor

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#2 boopme

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Posted 07 December 2009 - 04:04 PM

Hello you can try running RKill.... first the MBAM ( malwarebytes )right away

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.


An important note on these types of infections.

A backdoor Trojan can allow an attacker to
gain control of the system, log keystrokes, steal passwords, access personal
data, send malevolent outgoing traffic, and close the security warning
messages displayed by some anti-virus and security programs.

I would advise you to disconnect this PC from the Internet, and then go to
a known clean computer and change any passwords or security information held
on the infected computer. In particular, check whatever relates to online
banking financial transactions, shopping, credit cards, or sensitive
personal information. It is also wise to contact your financial institutions
to apprise them of your situation.

We will do our best to clean the computer of any infections seen on the log.
However, because of the nature of this Trojan, I cannot offer a total
guarantee that there are no remnants left in the system, or that the
computer will be trustworthy.

Many security experts believe that once infected with this type of Trojan,
the best course of action is to reformat and reinstall the Operating System.
Making this decision is based on what the computer is used for, and what
information can be accessed from it.

Knowing the above, let us know if you wish to proceed.
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#3 joeychan

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Posted 12 December 2009 - 05:04 PM

solved problem. i used stopzilla -spywaredoctor-adware-then malawarebytes(could finally get in installed properly)and then superantispyware. avg helped out after i installed it. i also used kill program but i do not think i used it correctly.
computer seems to be working well, though i have not talked to my daughter in several days

#4 joeychan

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Posted 12 December 2009 - 05:07 PM

forgot about mouse problem-solved that by deleteing proccesses




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