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SecurityTool infection


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14 replies to this topic

#1 glassblaster2

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Posted 07 December 2009 - 02:36 PM

After my wife's portion of the computer had SecurityTool pop up last night (which later spread to my segment of the Dell), I spent several hours trying to clean things back up. I ended up downloading Malwarebytes Anti-Malware software. After a lot of problems working around SecurityTool obscuring the desktop, I was finally able to 'kill' the pop-ups, but when I attempted to run Malwarebytes to remove SecurityTool, I was not successful: I get two pop-ups listing "run time errors", 0 and 440. I re-named it, as per instructions, but still no success. I'm not sure what steps to take at this point. I ran a scan with my anti-virus, and it found 5 infections, but was able to remove only 3 of them, so that was counter-productive. Suggestions? Should I just go to another removal/anti-virus vendor? As long as I leave my computer on, at this point, everything works fine, though a little slow in some areas. I don't think leaving it on 24/7 is the way to go, though.

Thanks,

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#2 doinmeedin

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Posted 07 December 2009 - 02:45 PM

To get the best results from Mbam is to reboot after it clears the infections, also there is some dispute over running Mbam in safe mode but it can be done and it gets results !
Also open run and type %temp% then enter when that file opens delete eveything in it, don't panic it is completely safe to do this !
You didn't mention what anti-virus you already have on your system !

If life is not an option then why are we not given the option in the first place !


#3 glassblaster2

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Posted 07 December 2009 - 02:55 PM

Thanks for the response. I never got to the point where Mbam cleared the infection. I couldn't get it to run at all, after I used rkll to stop the pop-ups. I'll try your suggestions in 'run', and I was wondering about using safe mode. My anti-virus is Avast.
glassblaster2

#4 doinmeedin

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Posted 07 December 2009 - 03:07 PM

Well before you do anything else i suggest you uninstall rkll first then uninstall mbam and download a fresh mbam and start again using the instructions as you did before !

If life is not an option then why are we not given the option in the first place !


#5 doinmeedin

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Posted 07 December 2009 - 03:10 PM

Using Avast in safe mode !

If you have XP, vista32bit or Win2k, you can enable a boot time scan. Right click the avast icon, select Start avast! Antivirus, a memory scan will take place followed by the opening of the Simple User Interface, Menu, 'Schedule boot-time scan...' Or see http://www.digitalred.com/avast-boot-time.php.

If in safe mode avast isn't started, clicking the desktop avast shortcut icon should just do the memory scan followed by opening the Simple User Interface. I don't know if having safe mode with networking would make any difference unless avast is installed in a different location to the default !

From a normal windows boot - Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow the instructions !

Edited by doinmeedin, 07 December 2009 - 03:12 PM.

If life is not an option then why are we not given the option in the first place !


#6 glassblaster2

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Posted 08 December 2009 - 12:10 AM

OK, I've done everything suggested, and still no success getting mbam to run. The only positive I can note is that after running the Avast boot-time scan the time it takes for me to get rkill to stop the SecurityTool pop-up regeneration has been reduced to one or two runs of rkill, instead of sometimes having to run it a dozen times to knock out the pop-ups and the icon on the tool bar. That's a big plus, as I can use the computer, but I still have to go through the kill step each time I restart. Any more suggestions before I try another provider's anti-virus/anti-malware offering?

Thanks for any input,

Glassblaster2
glassblaster2

#7 Stang777

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Posted 08 December 2009 - 01:19 AM

Your best bet for help is in the Am I Infected forum here and I have requested this topic be moved there

#8 garmanma

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Posted 08 December 2009 - 10:27 AM

First try this:

Please download TFC by Old Timer and save it to your desktop.
alternate download link

Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.[/list]
=========================

Then try these two scans

:flowers:
SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
    First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

=======================

:thumbsup:

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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#9 doinmeedin

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Posted 08 December 2009 - 10:59 AM

Please now follow eveything that Garmanma tells you to do as he is one of the more experienced members and will get you sorted in no time at all !

If life is not an option then why are we not given the option in the first place !


#10 glassblaster2

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Posted 08 December 2009 - 11:12 AM

Thanks for the suggestions. Regarding your "Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.", I have four user accounts on the computer, but two have not been opened in a couple of months. Would those also be infected, and should I also run the scans on those?

Thanks,

glassblaster2
glassblaster2

#11 glassblaster2

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Posted 08 December 2009 - 06:00 PM

I downloaded the three softwares, as instructed, and ran TFC with no problem. However, after going into Safe Mode, and attempting to run SuperAntiSpyware, a window popped up that said "Can't access Window Installer Service, which happens sometimes in Safe Mode if Windows Installer is incorrectly installed". Next?

Thanks,

glassblaster2
glassblaster2

#12 glassblaster2

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Posted 09 December 2009 - 09:29 AM

While waiting for new info I decided to go back to the first direction I was given, and try again. Subsequent results were the same, but I thought I'd post more info for clarity about what happens when I try to run Malwarebytes’ Anti-Malware: After downloading, renaming the MBAM file prior to saving, the same 'run-time error' windows pop up when I try to run it that came up while downloading: the first is headed vbAccelerator SGrid II Control, Run-time error ‘0’. After I click on 'OK' then the second pops up: Malwarebytes’ Anti-Malware, Run-time error ‘440’: Automation error. They popped up once while I was attempting installation, and after I clicked OK the installation appeared to proceed, and told me it was successful at finish. Trying to run it afterward was not successful, and the 'run-time-error' pop-ups came up twice in succession before stopping.

A little more clarification on my trying to run SUPERAntiSypware.exe: The pop-up when I tried running it in Safe Mode was "Can't access Window Installer Service, which happens sometimes in Safe Mode OR if Windows Installer is incorrectly installed". Since I had no success with that software, I decided to try running DrWeb. That was also unsuccessful, but with more "dramatic" results: the screen background went blue, with a statement stating that Windows was shutting down to protect the computer, and info was 'dumped', with the computer re-booting afterward.

I am still able to start the computer and open my, and my wife's, user divisions. I have managed to position rkill on the desktop so that it is visible even if the pop-ups obscure most of the desktop, and I can access it after start-up. I've found that if I'm quick, and double-click on rkill before any pop-ups appear it will stop them from appearing, and the computer acts normally. If I'm not quick enough, and this has happened more on my wife's area, it has become very difficult/impossible to be successful using rkill to stop the pop-ups, and I just re-boot now, and try to be quicker about hitting rkill the next re-boot.

Question: if the pop-ups are 'killed', is the malware still working in the background, and damaging the computer?

Thanks for any help,

glassblaster2
glassblaster2

#13 garmanma

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Posted 09 December 2009 - 07:03 PM

You can run SAS in normal mode if you have to

Let's try these:

:trumpet:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
=================================

:flowers:
Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#14 glassblaster2

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Posted 09 December 2009 - 07:39 PM

Thanks, Garmanma. I'll get to your suggestions shortly. But, before I do, I posted again today, a new topic, due to recent developments. Since you haven't seen that post (6:18, today), I've pasted the title. I'd appreciate it if you would read and comment.

SecurityTool infection, GONE??!!, pop-ups gone, for no apparent reason

Thanks,

glassblaster2
glassblaster2

#15 garmanma

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Posted 10 December 2009 - 08:10 PM

Apparently the problem is solved
Topic closed
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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