Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Infected with essledv.exe malware


  • This topic is locked This topic is locked
14 replies to this topic

#1 kevinvil

kevinvil

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:06:14 PM

Posted 06 December 2009 - 10:26 PM

Hi,
while surfing the web I caught some kind of suspicious file that quickly created panic on my computer. First Avira anti-virus and Windows Defender tried to stop it, and I also stopped my Internet Connection. But apparently the anti-virus is not strong enough, after a reboot following Windows Defender attempt to remove that stuff, I realized my process container this file essledv.exe which I stopped using the Process Manager. And then my Microsoft Word started to bug with a message saying"macros in this project are disabled, etc." everytime. And so far, that's the only thing I've noticed (cross-fingers). I reconnected to Internet to find some information and found your website.

I would greatly appreciate if you could help me save my work computer!

Thanks

Edited by extremeboy, 23 December 2009 - 09:12 PM.
-logs removed upon user's request-


BC AdBot (Login to Remove)

 


#2 extremeboy

extremeboy

  • Malware Response Team
  • 12,975 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:14 PM

Posted 19 December 2009 - 08:51 PM

Hi,

My name is Extremeboy (or EB for short), and I will be helping you with your log.

We apologize for the delay of response.

If you still require assistance we would like to see the current condition of your system so please post a new set of DDS Logs as well as a RootRepeal log and a description of any remaining problems or symptoms you may still have please.

If for any reason you did not post a DDS log or RootRepeal log please refer to this page and in step #6 and Step #7 for further instructions on downloading and running DDS & RootRepeal. If you have any problems just let me know in your next reply or simply post a Hijackthis log.


For your next reply I would like to see:
-The DDS logs
---DDS.txt and Attach logs
-RootRepeal logs
-Description of any remaining problems you may still have.


Thanks again and we apologize for the delay.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#3 kevinvil

kevinvil
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:06:14 PM

Posted 20 December 2009 - 09:39 PM

Hi
Thanks for the reply!

In attachment you will the files you requested.

I used the Spybot S&D and malwarebytes programs to remove the infection from my computer. It seemed to have been able to remove it or at least confine it somewhere. When I boot Windows I don't have this Visual Basic Application message that reads "The macros in this project are disabled. Please refer to the online help or documentation of the host application to determine how to enable macros." anymore but i find my browsing on Firefox pretty slow (lagging performaces) and that whenever I open or close Word i still have that message reads "The macros in this project are disabled. Please refer to the online help or documentation of the host application to determine how to enable macros. "

Thanks a lot for your help!
k

#4 extremeboy

extremeboy

  • Malware Response Team
  • 12,975 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:14 PM

Posted 20 December 2009 - 10:07 PM

Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix. Refer to this page on instructions on doing so.

Please include the C:\ComboFix.txt in your next reply for further review.

Download and Run GooredFix

Please download GooredFix and save it to your Desktop if you lost your copy.
Alternative Download Mirror #1

Please make sure all instances of Firefox are closed at this point before proceeding.
  • Ensure all Firefox windows are closed at this time.
  • Please double-click GooredFix.exe on your Desktop to run it. If you are using Vista, please right-click and select run as administartor
  • When prompted to run the scan, click Yes.
  • The removal process will begin, please be paitent until it finishes.
  • A log will open with the file after completion, please post the contents of that log in your next reply
*Note: The log can also be found on your desktop called GooredFix.txt
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#5 kevinvil

kevinvil
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:06:14 PM

Posted 20 December 2009 - 11:23 PM

Hi
Thanks for your quick reply. Ok so i tried to follow exactly the procedures explained, for some reasons a few steps did not match the guide. Anyway, it looks like it went through.

Attached the files you asked for.

Thanks
k

#6 extremeboy

extremeboy

  • Malware Response Team
  • 12,975 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:14 PM

Posted 21 December 2009 - 11:20 AM

Hello.

Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.

Do not re-enable these drivers until otherwise instructed.

Reboot your computer now
--
Download and run MalwareBytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

For complete or visual instructions on installing and running Malwarebytes Anti-Malware please read this link

Download and Run GMER

We will use GMER to scan for rootkits.This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop. Unzip/extract the file to its own folder. (Click here for information on how to do this if not sure. Win 2000 users click here.

  • Close any and all open programs, as this process may crash your computer.
  • Double click Posted Image or Posted Image on your desktop.
  • When you have done this, close all running programs.
    There is a small chance this application may crash your computer so save any work you have open.
  • Double-click on Gmer.exe to start the program. Right-click and select Run As Administrator... if you are using Vista
  • Allow the gmer.sys driver to load if asked.

    If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system... Click NO.
  • In the right panel, you will see several boxes that have been checked. Please UNCHECK the following:
    • Sections
    • IAT/EAT
    • Registry
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show all (Don't miss this one!)
  • Click on Posted Image and wait for the scan to finish.
  • If you see a rootkit warning window, click OK.
  • Push Posted Image and save the logfile to your desktop.
  • Copy and Paste the contents of that file in your next post.

If GMER doesn't work in Normal Mode try running it in Safe Mode

Note: Do Not run any program while GMER is running
*Note*: Rootkit scans often produce false positives. Do NOT take any actions on "<--- ROOKIT" entries

Take a new DDS run afterward and post back with both the DDS and Attach logs in your next reply. Also, let me know how your computer is running and if you have any more problems, issues or symptoms left.

Thanks.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#7 kevinvil

kevinvil
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:06:14 PM

Posted 21 December 2009 - 08:26 PM

Hi
I've noticed my computer is running much better at startup and Firefox seem to run well too. The only issue that remains is that damned error message when I launch Word or any Word document, then when I close it. Don't know what it could be. All my documents have no macros.

Attached the documents you asked for.

Thanks
k

#8 extremeboy

extremeboy

  • Malware Response Team
  • 12,975 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:14 PM

Posted 21 December 2009 - 10:15 PM

Hello.

I found these two articles at Microsoft: http://support.microsoft.com/kb/285514
http://support.microsoft.com/kb/215715

--

Run Scan with Kaspersky

Please do a scan with Kaspersky Online Scanner. Please note: Kaspersky requires Java Runtime Environment (JRE) be installed before scanning for malware, as ActiveX is no longer being used.)

If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Open the Kaspersky WebScanner
    page.
  • Click on the Posted Image button on the main page.
  • The program will launch and fill in the Information section on the left.
  • Read the "Requirements and Limitations" then press the Posted Image button.
  • The program will begin downloading the latest program and definition files. It may take a while so please be patient and let it finish.
  • Once the files have been downloaded, click on the Posted Image ...button.
    In the scan settings make sure the following are selected:
    • Detect malicious programs of the following categories:
      Viruses, Worms, Trojan Horses, Rootkits
      Spyware, Adware, Dialers and other potentially dangerous programs
    • Scan compound files (doesn't apply to the File scan area):
      Archives
      Mail databases
      By default the above items should already be checked.
    • Click the Posted Image button, if you made any changes.
  • Now under the Scan section on the left:

    Select My Computer
  • The program will now start and scan your system. This will run for a while, be patient and let it finish.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.
You can refer to this animation by sundavis if needed.

Take a new DDS run afterward and post back with both the DDS and Attach logs in your next reply. Also, let me know how your computer is running and if you have any more problems, issues or symptoms left.

Thanks.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#9 kevinvil

kevinvil
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:06:14 PM

Posted 23 December 2009 - 05:05 PM

Hi,
Sorry for the slow answer but that KOS scan took longer than I was expecting.
Attached the files you requested.

Regarding my problem with Word, I'll try to fix it by myself with what I can find online. I tried everything and it seems that none can fix that.
Otherwise, my computer is running well, the startup is actually faster than it was last week.

Thanks
k

#10 extremeboy

extremeboy

  • Malware Response Team
  • 12,975 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:14 PM

Posted 23 December 2009 - 05:17 PM

The logs look fine, I would ask that problem in another forum. Not exaclty sure but you might want to try re-installing it.

Update Java to Version 6 Update 17

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for Java Runtime Environment (JRE) JRE 6 Update 17.
  • Click the Download button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u17-windows-i586-p.exe to install the newest version.
-- If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
-- If you choose to update via the Java applet in Control Panel, uncheck the option to install the Toolbar unless you want it.
-- The uninstaller incorporated in this release removes previous Updates 10 and above, but does not remove older versions, so they still need to be removed manually.


Download and Run OTM
  • Please download OTM by OldTimer and save it to your desktop.
  • Double click the Posted Image icon on your desktop If you are running on Vista, right click on the file and choose Run As Administrator.
  • Paste the following code under the Posted Image area. Do not include the word "Code".
    :services
    Arploowuaemver
    :commands
    [EmptyTemp]
    [Reboot]
  • Click the large Posted Image button.
  • If OTM requires are reboot, please allow it to do so.
  • Copy/Paste the contents under the Posted Image line here in your next reply.
Note: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

Let me know once you have done all that so we can wrap up.
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#11 kevinvil

kevinvil
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:06:14 PM

Posted 23 December 2009 - 06:15 PM

Java updated
and attached the log from OTM.

Can we call it done? :(

Thanks
k

#12 extremeboy

extremeboy

  • Malware Response Team
  • 12,975 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:14 PM

Posted 23 December 2009 - 07:13 PM

Yup, we can now. :)

Please follow/read the steps below to remove the tools we used and for some more information. :)


Uninstall ComboFix

Remove Combofix now that we're done with it.
  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between the "x" and "/")
    Posted Image
  • Please follow the prompts to uninstall Combofix.
  • You will then recieve a message saying Combofix was uninstalled successfully once it's done uninstalling itself.
This will uninstall Combofix and anything assoicated with it.

Download and Run OTC

We will now remove the tools we used during this fix using OTC.
  • Download OTC by OldTimer and save it to your desktop.
  • Double click Posted Image icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.
System A bit Slow? Try StartupLight

You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.

If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.


Congratulations! You now appear clean! :) :(

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Preventing Infections in the Future

Please also have a look at the following links, giving some advice and Tips to protect yourself against malware and reduce the potential for re-infection:
  • Avoid gaming sites, underground web pages, pirated software sites, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users.
Vist the WindowsUpdate Site Regularly

I recommend you regularly visit the Windows Update Site!
  • Lots of Hacking/Trojans use the methods found (plugged by the updates) that have not been stopped by people not updating.
  • Update ALL Critical updates and any other Windows updates for services/programs that you use.
  • If you wish to turn on automatic updates then you will find here is a nice little article about turning on automatic updates.
  • Note that it will download them for you, but you still have to actually click install.
Update Non-Microsoft Programs

It is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.

Update all programs regularly - Make sure you update all the programs you have installed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

Glad I was able to help and thank you for choosing Bleeping Computer as you malware removal source.
Don't forget to tell your friends about us and Good luck :(


If you have no more questions, comments or problems please tell us, so we can close off the topic.

Thanks :)

With Regards,
Extremeboy

Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#13 kevinvil

kevinvil
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:06:14 PM

Posted 23 December 2009 - 09:07 PM

We can consider it closed.

You guys are great community of very helpful and very pedagogic persons. Thanks so much for the help!

k

#14 extremeboy

extremeboy

  • Malware Response Team
  • 12,975 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:14 PM

Posted 23 December 2009 - 09:12 PM

You're very welcome.

Happy surfing and good luck in the future. I will edit the logs out for your privacy. You can remove those attached files in your control panel.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#15 extremeboy

extremeboy

  • Malware Response Team
  • 12,975 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:14 PM

Posted 23 December 2009 - 09:14 PM

Hello.

Since the problem appears to be resolved, this topic is now Closed. Glad we could help :(
If you need this topic reopened, please Send Me a Message. In your message please include the address of this thread in your request.

This applies only to the original topic starter

Everyone else please start a new topic.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users