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security tool popup does not go away, cannot go any further will security propgram popup


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#1 sharoneverton

sharoneverton

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Posted 06 December 2009 - 09:17 PM

Whenever I log into my spouses account I get a security popop that soposably is scanning for virus then ask for my personnal info along with credit card info in order to download a virus scan that will supposably clean my computer. This just started happening this weekend.
Additionally, when I reboot and long in to my account I get a message stating that "cannot create shell notification" or something to that sort. I was successful in deleting the popup security sanning problem from my account by removing the windows defender software via the software removal tool in the control panel. However, on my spouse's account the security popup scanning virus would not allow me to go any further. Clicking cancel or ok just took me to another screen; hitting the "x" button to close the windows only restarted the scanning mess again.

I've erased my spouse's account and created another, but as soon as I logged in the popup came back. I have the online norton virus protection and I'm getting a green checkmark telling me that all is well, but I know it isn't.

I rebooted the machine several times and I continue to get the same security popup I quoted above.

I know this norton virus protection is not working properly, if at all. hopefully, with me using my internet tools to delete all passwords, temp files, etc after each and every web visit, I'm not allwoing any personnal info to be released....If this thing is trying to get store information on my computer, I hope it's not beign successful.

By the way, I'm on a wi-fi signal via a linksys router secure by a password in WPA.

PLEASE HELP!!!!!

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