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Help needed with tricky virus


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#1 losdsoggies

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Posted 06 December 2009 - 08:59 PM

Hi. Please help me if you are reading this! I have a desktop PC running Windows XP Pro which just got some sort of nasty virus. At first I could not boot up at all but finally got into explorer. For some reason, the user logon window came up which never had in the past...then explorer wasn't opening so I manually ran it from the task manager (file->run->explorer.exe). At this point, explorer would open but would freeze shortly after. By watching the task manager I saw many processes opening that never had before: c.exe, sc.exe, many .tmp files, and instances of firefox.exe and iexplorer.exe would keep popping up - it seems particularly that the iexplorer.exe instances were freezing the computer. Now I tried to restart and boot into safe mode however I keep getting a blue screen of death with the error code 0x0000007B (0xF789E524, 0xC0000034, 0x00000000, 0x00000000). So I went back with a normal boot and worked on ending all the weird processes - I could keep the PC running by ending the iexplorer.exe instances as soon as they popped up but eventually the PC would freeze. Finally I was able to delete my program file folder for internet explorer, clean the C drive in the properties window, and deleted any odd programs using add/remove which seems to keep the PC running now.

BUT I am having terrible issues: none of my antivirus programs will open (error messages saying certain .dll files could not be found or the programs just won't open), I can use Firefox however all links are showing some weird search.yahoo.string of a million characters but I can manually enter a URL except for antivirus sites which come up as not found as if I were not connected to the internet. I finally was able to download AVG Free, AntiVir, and spybot but I cannot install or run these! This is so messed up I just don't know what to do. I am typing this from my laptop because the behavior is so bad on the desktop. Oh yeah, I also tried to get hijack this and failed miserably.

I don't have a system restore point and am really worried about this as all my most precious files are contained on the hard drives on my desktop PC. Please help me fix this insanity! Thanks so much.

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#2 boopme

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Posted 06 December 2009 - 11:00 PM

hello,, let's try this first.. Run RKill.... ( it may need several tries to run as you are seriously infected)

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
You will need to run the application again if rebooting the computer occurs along the way.


Next run MBAM (MalwareBytes):.. try to get this running quickly before the malware stops it and we have to start over.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


I am hoping we can run SAS next. (may need to run RKill again. Remember if you rebooot RKill has to be rerun.

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Please post back any logs you get.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 losdsoggies

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Posted 06 December 2009 - 11:04 PM

Update/Bump -

I'm on the infected desktop now and have managed to keep it running without freezing. I'm also able to post here! I tried a few things but so far nothing has worked out: tried to install Malwarebytes by renaming the file but when I went to launch, I get an error saying cannot find mbam.exe. I checked the folder and cannot locate the file either. The Spybot executable seems to be stuck as a "hidden" file so I cannot open that. I'm having difficulty getting to websites to download antivirus software still. I ran msconfig and unchecked some items in startup that seemed to be associated with this virus. So maybe I'm getting closer but definitely need help! It would be much appreciated - thanks.

#4 boopme

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Posted 06 December 2009 - 11:18 PM

We need to disable Spybot S&D's "TeaTimer"
TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.
  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Posted Image and then on "Advanced Mode"
    Posted Image
  • You may be presented with a warning dialog. If so, press Posted Image
  • Click on Posted Image
  • Click on Posted Image
  • Uncheck this checkbox:
    Posted Image
  • Close/Exit Spybot Search and Destroy


Show hidden files and then update and rescan with MBAM.

Close all programs so that you are at your desktop.
Double-click on the My Computer icon.
Select the Tools menu and click Folder Options.
After the new window appears select the View tab.
Put a checkmark in the checkbox labeled Display the contents of system folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.
Press the Apply button and then the OK button and shutdown My Computer.
Now your computer is configured to show all hidden files.


Perhaps it may be easier to get an Online scan done.
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 losdsoggies

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Posted 06 December 2009 - 11:55 PM

Hi...thanks for helping me.

I'm back on my laptop because I cannot get the infected desktop to run without freezing. I was able to run rkill (the black dos screen came up) but then I had the same problem with Malwarebytes (Unable to execute file C:\Program Files\zztoy\mbam.exe CreateProcess failed, code 2 The system cannot find the specified file). I had to reboot and now I cannot get the bleeping computer to stabalize long enough to do what you suggested.

Let me know what else I might try - thanks again.

#6 losdsoggies

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Posted 06 December 2009 - 11:59 PM

also...I just saw your second reply now...so I am still working on the first part of the fix.

#7 losdsoggies

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Posted 07 December 2009 - 12:04 AM

ok...I got the desktop running again and ran rkill. I have Malwarebytes already saved as zztoy.exe to my desktop so I reinstalled but when it launched, I got the same error. What now?

#8 losdsoggies

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Posted 07 December 2009 - 12:23 AM

ok...I'm really far behind obviously because now I'm reading through all your posts and I'll now try to get the scan of the computer.

#9 losdsoggies

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Posted 07 December 2009 - 12:28 AM

"Server not found" when trying to load the ESET page. I cannot open Spybot. So now I think I'm caught up to your replies and truly stuck!

...I'm using FireFox (I deleted IE).

#10 losdsoggies

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Posted 07 December 2009 - 01:10 AM

...didn't get anywhere...maybe tomorrow?

#11 losdsoggies

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Posted 07 December 2009 - 10:52 AM

morning bump....same problems...can run rkill but cannot run Malwarebytes...cannot get to ESET site (Firefox returns a problem loading page screen as if I wasn't connected to the internet). Please help!

#12 boopme

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Posted 07 December 2009 - 11:18 AM

OK, this is getting a bit dodgy... Try miekimoes Code 2 fix >> HERE
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 losdsoggies

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Posted 07 December 2009 - 11:28 AM

I get the Problem loading page error again....I have also downloaded the install files for ESET, Malwarebytes, and SuperAntiSpyware. So far I tried to install ESET but I get an error at the start saying "Can not get the update. Is proxy configured?" This thing is malicious.

#14 losdsoggies

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Posted 07 December 2009 - 11:36 AM

I could not install SuperAntiSpyware and got the same error trying to launch Malwarebytes (mbam.exe is missing) after it was installed using zztoy.exe from the burned disc.

#15 boopme

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Posted 07 December 2009 - 11:40 AM

Hello try one more.. We may be heading for a reformat and install here.
FixPolicies
Download FixPolicies.exe,by Bill Castner, MS-MVP to your Desktop.

Double-click FixPolicies.exe.
Click the Install button on the bottom toolbar. This will create a new folder called FixPolicies.
Double-click to Open the new Folder, and then double-click the file within: Fix_Policies.cmd.
A black box will briefly appear and then close.
The active malware may revert these changes at your next startup. You can safely run the utility again.


May we can run HJT/DDS.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.

Edited by boopme, 07 December 2009 - 11:41 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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