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Extremely slow loading computer


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2 replies to this topic

#1 donmogey

donmogey

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Posted 06 December 2009 - 04:57 PM

Is this due to too many programs loading or malware or spyware?


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-12-01.01)

Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 12/8/2008 12:12:44 AM
System Uptime: 12/4/2009 12:06:23 AM (20 hours ago)

Motherboard: Quanta | | 3602
Processor: Intel® Core™2 Duo CPU T5800 @ 2.00GHz | CPU | 800/800mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 288 GiB total, 216.36 GiB free.
D: is FIXED (NTFS) - 10 GiB total, 1.771 GiB free.
E: is CDROM ()

==== Disabled Device Manager Items =============

Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0003
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #4
PNP Device ID: ROOT\*ISATAP\0003
Service: tunnel

==== System Restore Points ===================

RP282: 11/9/2009 2:14:39 PM - Windows Update
RP283: 11/10/2009 2:00:36 PM - Scheduled Checkpoint
RP284: 11/10/2009 2:38:09 PM - Installed Java™ 6 Update 17
RP285: 11/10/2009 8:36:20 PM - Installed DigitalPersona Personal 4.11.
RP286: 11/11/2009 8:41:44 PM - Windows Update
RP287: 11/12/2009 11:12:31 AM - Windows Update
RP288: 11/13/2009 3:28:00 PM - Scheduled Checkpoint
RP289: 11/14/2009 12:23:05 PM - Scheduled Checkpoint
RP290: 11/16/2009 4:49:12 PM - Windows Update
RP291: 11/16/2009 5:07:50 PM - Windows Update
RP292: 11/18/2009 1:36:44 PM - Scheduled Checkpoint
RP293: 11/19/2009 12:11:26 PM - Device Driver Package Install: Synaptics Mice and other pointing devices
RP294: 11/20/2009 1:28:03 AM - Windows Update
RP295: 11/22/2009 10:00:07 PM - Scheduled Checkpoint
RP296: 11/23/2009 7:47:09 PM - Windows Update
RP297: 11/24/2009 6:26:53 PM - Windows Update
RP298: 11/26/2009 1:42:26 PM - Windows Update
RP299: 11/30/2009 4:20:22 PM - Windows Update
RP300: 12/2/2009 4:20:00 PM - Scheduled Checkpoint
RP301: 12/4/2009 1:17:38 PM - Windows Update

==== Installed Programs ======================

Activation Assistant for the 2007 Microsoft Office suites
ActiveCheck component for HP Active Support Library
Adobe Flash Player 10 ActiveX
Adobe Reader 8.1.5
Adobe Shockwave Player
Advanced SystemCare 3
AnswerWorks 5.0 English Runtime
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bonjour
Broadcom 802.11 Wireless LAN Adapter
Canon Camera Window DC_DV 6 for ZoomBrowser EX
Canon Camera Window MC 6 for ZoomBrowser EX
Canon G.726 WMP-Decoder
Canon iP2600 series
Canon iP2600 series User Registration
Canon MovieEdit Task for ZoomBrowser EX
Canon My Printer
Canon RAW Image Task for ZoomBrowser EX
Canon RemoteCapture Task for ZoomBrowser EX
Canon Utilities Easy-PhotoPrint EX
Canon Utilities PhotoStitch
Canon Utilities Solution Menu
Canon Utilities ZoomBrowser EX
Cards_Calendar_OrderGift_DoMorePlugout
Compatibility Pack for the 2007 Office system
CyberLink DVD Suite
CyberLink YouCam
DigitalPersona Personal 4.11
EnGenius Wireless LAN
ESET Online Scanner v3
EZ Recipes
Fotosizer 1.26
Google Toolbar for Internet Explorer
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Customer Experience Enhancements
HP Doc Viewer
HP Help and Support
HP Integrated Module with Bluetooth wireless technology 6.0.1.6200
HP Photosmart Essential 2.5
HP Product Detection
HP Quick Launch Buttons 6.40 D1
HP QuickPlay 3.7
HP QuickTouch 1.00 D2
HP Smart Web Printing
HP Total Care Advisor
HP Update
HP User Guides 0102
HP Wireless Assistant
HPAsset component for HP Active Support Library
HPNetworkAssistant
HPPhotoSmartDiscLabel_PaperLabel
HPPhotoSmartDiscLabel_PrintOnDisc
HPPhotoSmartDiscLabel_Tattoo
HPPhotoSmartDiscLabelContent1
hpphotosmartdisclabelplugin
HPPhotoSmartPhotobookHolidayPack1
HPPhotoSmartPhotobookModernPack1
HPPhotoSmartPhotobookPlayfulPack1
HPPhotoSmartPhotobookScrapbookPack1
HPPhotoSmartPhotobookWebPack1
HPTCSSetup
IDT Audio
InstallMgr
Intel® Graphics Media Accelerator Driver
Intel® Matrix Storage Manager
IObitCom Toolbar
iTunes
Java™ 6 Update 17
Java™ 6 Update 5
Junk Mail filter update
KB408682
LabelPrint
LightScribe System Software 1.17.90.1
McAfee SecurityCenter
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Default Manager
Microsoft Location Finder
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Live Add-in 1.3
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Office Word Viewer 2003
Microsoft Picture It! Express 7.0
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Streets & Trips 2006 with GPS Locator
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
Mouse Suite
MSN Toolbar
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
muvee autoProducer 6.1
My HP Games
PIXMA Extended Survey Program
Power2Go
PowerDirector
ProtectSmart Hard Drive Protection
PSSWCORE
Quicken 2009
QuickPlay SlingPlayer 0.4.6
QuickTime
Realtek 8169 8168 8101E 8102E Ethernet Driver
Realtek USB 2.0 Card Reader
Registry Mechanic 9.0
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB973704)
Security Update for Microsoft Office Excel 2007 (KB973593)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Serif WebPlus 10
Serif WebPlus 10 Resources
Slingbox Flash Tour
SlingPlayer
Smart Defrag
Spybot - Search & Destroy
Synaptics Pointing Device Driver
Trailer Life Directory Campground Navigator 2008
TurboTax 2005 - MSXML 3
TurboTax 2008
TurboTax 2008 WinPerFedFormset
TurboTax 2008 WinPerProgramHelp
TurboTax 2008 WinPerReleaseEngine
TurboTax 2008 WinPerTaxSupport
TurboTax 2008 WinPerUserEducation
TurboTax 2008 wrapper
U3Launcher
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 (KB974561)
Update for Microsoft Office Word 2007 Help (KB963665)
Validity Sensors software
VideoToolkit01
Viewpoint Media Player
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer
WLAN USB Client Installation Program For XP/2K V1.7

==== Event Viewer Messages From Past Week ========

12/4/2009 7:36:20 PM, Error: VDS Dynamic Provider [10] - The provider failed while storing notifications from the driver. The Virtual Disk Service should be restarted. hr=80042505
12/4/2009 3:24:27 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WSearch service.
12/2/2009 6:29:11 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the STacSV service.
11/28/2009 4:53:19 PM, Error: Service Control Manager [7022] - The QuickPlay Task Scheduler (QTS) service hung on starting.
11/28/2009 4:51:35 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the WLAN Configuration Service service to connect.
11/28/2009 4:51:35 PM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
11/28/2009 4:50:15 PM, Error: volmgr [46] - Crash dump initialization failed!

==== End Of File ===========================

Attached Files

  • Attached File  DDS.txt   23.85KB   1 downloads
  • Attached File  ark.txt   59.72KB   0 downloads


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#2 Elise

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Posted 20 December 2009 - 03:06 AM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log
Please do NOT post logs as attachments, unless you are unable to copy/paste a log directly in the reply box.


Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

Elise

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Posted 25 December 2009 - 06:53 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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