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Infected with Antivirus System Pro even after attempted fix


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13 replies to this topic

#1 SeattlePaul

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Posted 06 December 2009 - 04:51 PM

My laptop has been infected with Antivirus System Pro. I was scammed into purchasing the Antivirus System Pro on Dec. 2. Since then, I have been getting the obnxious pop-ups, and my internet searches have been misdirected to the wrong sites.

I have followed the useful instructions on the bleepingcomputer.com website to try to remove this virus. I downloaded Malwarebytes and ran both the "Quick Scan" and the "Full Scan." It did find and remove some infected files, including the "HKEY_CURRENT_USER\SOFTWARE\AvScan" file from the registry key, and I hoped all would be restored. However, even though the pop-up messages seem to have disappeared, the internet problem remains. I've tried both Internet Explorer, and Safari, and in either site, about 8 out of 10 times, when I click on a link to a certain page, it directs me to an altogether different page.

I also followed some online suggestions to search my task manager, program files, and registry to try to find the malware files. None appeared, so I have not manually removed anything.

I've followed the instructions on this site to generate the DDS log. Attached is the attach.txt file created by DDS. I also ran RootRepeal, and attached is my Ark.txt log.

I really appreciate your prompt attention to this, as this computer is vital for my business!

Many thanks,
Paul in Seattle

Attached Files



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#2 Blade

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Posted 20 December 2009 - 01:16 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

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#3 SeattlePaul

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Posted 22 December 2009 - 02:16 AM

Hello -- Thanks for the response. The problem persists with my computer, and we appreciate your help!

Below is the DDS log. I've also attached it just in case that is necessary.
Thanks, Paul.
---------------

DDS (Ver_09-12-01.01) - NTFSx86
Run by Paul Breckenridge at 23:00:09.53 on Mon 12/21/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1014.414 [GMT -8:00]

AV: Antivirus System PRO *On-access scanning enabled* (Outdated) {A8D49023-CEF0-4614-B2F4-E86F1AF0D636}
AV: avast! antivirus 4.8.1368 [VPS 091222-0] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\StacSV.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\MICROS~2\Office12\OUTLOOK.EXE
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Paul Breckenridge\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Bar =
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=6070622
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = iexplore
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: MRI_DISABLED - No File
BHO: McAntiPhishingBHO - No File
BHO: Browser Address Error Redirector - No File
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
EB: MRI_DISABLED - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ISUSPM Startup] "c:\progra~1\common~1\instal~1\update~1\isuspm.exe" -startup
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0_06\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: microsoft.com\*.update
Trusted Zone: microsoft.com\*.windowsupdate
Trusted Zone: microsoft.com\update
Trusted Zone: microsoft.com\windowsupdate
Trusted Zone: windowsupdate.com
Trusted Zone: windowsupdate.com\download
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {2FF8D282-F78A-4A33-ABC2-49E72A341482} - hxxp://riteaid.storefront.com/images/global/activex/SFImageUpload1_10.CAB
DPF: {8646A6AF-0AE4-4BF8-B716-DB1513803972} - hxxp://riteaid.storefront.com/images/global/activex/SFImageUpload1_8.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Notify: MRI_DISABLED - igfxdev.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
Hosts: 127.0.0.1 www.spywareinfo.com
Hosts: 192.168.0.68 HP0017A42BA875

============= SERVICES / DRIVERS ===============

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-12-14 114768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-12-14 20560]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2009-12-14 138680]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2009-12-14 254040]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2009-12-14 352920]
R3 DXEC01;DXEC01;c:\windows\system32\drivers\dxec01.sys [2006-11-2 97536]
S3 rootrepeal;rootrepeal;\??\c:\windows\system32\drivers\rootrepeal.sys --> c:\windows\system32\drivers\rootrepeal.sys [?]
S4 sprtlisten;SupportSoft Listener Service;c:\program files\common files\supportsoft\bin\sprtlisten.exe [2008-1-8 1213728]

=============== Created Last 30 ================

2009-12-17 00:46:43 0 d-sh--w- c:\documents and settings\paul breckenridge\IECompatCache
2009-12-15 14:55:18 726528 ----a-w- c:\windows\system32\SETD1.tmp
2009-12-15 00:08:57 0 d-sh--w- c:\documents and settings\paul breckenridge\PrivacIE
2009-12-15 00:03:14 0 d-sh--w- c:\documents and settings\paul breckenridge\IETldCache
2009-12-14 23:59:14 12800 ------w- c:\windows\system32\dllcache\xpshims.dll
2009-12-14 23:59:11 246272 ------w- c:\windows\system32\dllcache\ieproxy.dll
2009-12-14 23:59:06 0 d-----w- c:\windows\ie8updates
2009-12-14 23:56:46 92160 ------w- c:\windows\system32\dllcache\iecompat.dll
2009-12-14 23:53:12 0 dc-h--w- c:\windows\ie8
2009-12-14 23:48:47 470528 ------w- c:\windows\system32\dllcache\aclayers.dll
2009-12-14 23:08:38 0 d-----w- C:\Downloads
2009-12-14 22:16:29 0 d-----w- c:\program files\Spybot - Search & Destroy
2009-12-14 22:16:29 0 d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-12-14 21:57:21 57060 ---ha-w- c:\windows\system32\mlfcache.dat
2009-12-06 01:02:30 0 d-----w- c:\docume~1\paulbr~1\applic~1\Malwarebytes
2009-12-06 01:02:16 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-12-01 16:55:30 0 d-----w- c:\program files\iPod
2009-12-01 16:55:26 0 d-----w- c:\program files\iTunes
2009-12-01 01:32:46 0 d-----w- c:\docume~1\alluse~1\applic~1\{755AC846-7372-4AC8-8550-C52491DAA8BD}
2009-11-28 19:14:50 0 d-----w- C:\avlog

==================== Find3M ====================

2009-12-19 00:21:15 95360 ----a-w- c:\windows\system32\drivers\atapi.sys
2009-12-19 00:21:15 95360 ----a-w- c:\windows\system32\dllcache\atapi.sys
2009-12-14 20:07:45 108920 ----a-w- c:\documents and settings\paul breckenridge\g2ax_customer_downloadhelper_win32_x86.exe
2009-10-29 07:46:51 133120 ------w- c:\windows\system32\dllcache\extmgr.dll
2009-10-29 07:45:38 916480 ----a-w- c:\windows\system32\wininet.dll
2009-10-29 07:45:38 916480 ------w- c:\windows\system32\dllcache\wininet.dll
2009-10-29 07:45:37 5940736 ------w- c:\windows\system32\dllcache\mshtml.dll
2009-10-29 07:45:37 206848 ------w- c:\windows\system32\dllcache\occache.dll
2009-10-29 07:45:37 1208832 ------w- c:\windows\system32\dllcache\urlmon.dll
2009-10-29 07:45:35 594432 ------w- c:\windows\system32\dllcache\msfeeds.dll
2009-10-29 07:45:35 55296 ------w- c:\windows\system32\dllcache\msfeedsbs.dll
2009-10-29 07:45:35 25600 ------w- c:\windows\system32\dllcache\jsproxy.dll
2009-10-29 07:45:34 1985536 ------w- c:\windows\system32\dllcache\iertutil.dll
2009-10-29 07:45:34 184320 ------w- c:\windows\system32\dllcache\iepeers.dll
2009-10-29 07:45:33 11069952 ------w- c:\windows\system32\dllcache\ieframe.dll
2009-10-29 07:45:32 387584 ------w- c:\windows\system32\dllcache\iedkcs32.dll
2009-10-28 14:40:47 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2009-10-28 14:36:11 13824 ------w- c:\windows\system32\dllcache\ieudinit.exe
2009-10-21 06:00:55 75776 ----a-w- c:\windows\system32\strmfilt.dll
2009-10-21 06:00:55 75776 ------w- c:\windows\system32\dllcache\strmfilt.dll
2009-10-21 06:00:55 25088 ----a-w- c:\windows\system32\httpapi.dll
2009-10-21 06:00:55 25088 ------w- c:\windows\system32\dllcache\httpapi.dll
2009-10-20 14:58:48 263552 ------w- c:\windows\system32\dllcache\http.sys
2009-10-13 10:53:29 266752 ----a-w- c:\windows\system32\oakley.dll
2009-10-13 10:53:29 266752 ------w- c:\windows\system32\dllcache\oakley.dll
2009-10-12 13:54:17 69632 ----a-w- c:\windows\system32\raschap.dll
2009-10-12 13:54:17 69632 ------w- c:\windows\system32\dllcache\raschap.dll
2009-10-12 13:54:17 112128 ----a-w- c:\windows\system32\rastls.dll
2009-10-12 13:54:17 112128 ------w- c:\windows\system32\dllcache\rastls.dll
2008-10-12 16:53:10 23 --sha-w- c:\windows\system32\eebee2_r.dll

============= FINISH: 23:01:11.31 ===============

Attached Files

  • Attached File  DDS.txt   10.33KB   0 downloads


#4 SeattlePaul

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Posted 22 December 2009 - 02:20 AM

And attached is the Attach.zip file...

Attached Files



#5 schrauber

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Posted 23 December 2009 - 11:47 AM

Hello, SeattlePaul
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the Posted Image button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the Posted Image button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#6 SeattlePaul

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Posted 26 December 2009 - 02:52 AM

Hello --

When I try to run the GMER scan, it has run for over over 6 hours, and still does not appear to be complete, and we've had to stop it in order to use the computer for other purposes. Is there something not working, or, if this is normal, how long do you expect the scan to run? Because we need to disable the internet while running the scan, we need to plan accordingly. We will try to run it again tonight but just wanted to check to make sure this is not a sign of something not working.

Thank you.

#7 schrauber

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Posted 26 December 2009 - 03:40 AM

When you open Gmer, there are some boxes at the right side, please uncheck "Devices" and try again.
regards,
schrauber

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#8 SeattlePaul

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Posted 26 December 2009 - 11:27 AM

Hello --

I was able to run the full scan in GMER last night. Here are the log results:



GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2009-12-26 08:20:27
Windows 5.1.2600 Service Pack 2
Running: 70y5mes9.exe; Driver: C:\DOCUME~1\PAULBR~1\LOCALS~1\Temp\pxtdqpob.sys


---- System - GMER 1.0.15 ----

SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwClose [0xAA27D6B8]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwCreateKey [0xAA27D574]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwDeleteValueKey [0xAA27DA52]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwDuplicateObject [0xAA27D14C]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenKey [0xAA27D64E]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenProcess [0xAA27D08C]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenThread [0xAA27D0F0]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwQueryValueKey [0xAA27D76E]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwRestoreKey [0xAA27D72E]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwSetValueKey [0xAA27D8AE]

---- Kernel code sections - GMER 1.0.15 ----

page C:\WINDOWS\System32\Drivers\oz776.sys entry point in "page" section [0xF77F8E34]

---- User IAT/EAT - GMER 1.0.15 ----

IAT C:\WINDOWS\system32\services.exe[884] @ C:\WINDOWS\system32\services.exe [ADVAPI32.dll!CreateProcessAsUserW] 00370002
IAT C:\WINDOWS\system32\services.exe[884] @ C:\WINDOWS\system32\services.exe [KERNEL32.dll!CreateProcessW] 00370000

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs aswMon2.SYS (avast! File System Filter Driver for Windows XP/ALWIL Software)
AttachedDevice \FileSystem\Ntfs \Ntfs aswMon2.SYS (avast! File System Filter Driver for Windows XP/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Ip aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Tcp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Udp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\RawIp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)

Device \FileSystem\Fastfat \Fat A9147C8A

AttachedDevice \FileSystem\Fastfat \Fat fltMgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat aswMon2.SYS (avast! File System Filter Driver for Windows XP/ALWIL Software)
AttachedDevice \FileSystem\Fastfat \Fat aswMon2.SYS (avast! File System Filter Driver for Windows XP/ALWIL Software)

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\Services\WmiApRpl\Performance@Object List 14610 14616 14628
Reg HKLM\SYSTEM\CurrentControlSet\Services\WmiApRpl\Performance@Last Counter 14634
Reg HKLM\SYSTEM\CurrentControlSet\Services\WmiApRpl\Performance@Last Help 14635
Reg HKLM\SYSTEM\CurrentControlSet\Services\WmiApRpl\Performance@First Counter 14610
Reg HKLM\SYSTEM\CurrentControlSet\Services\WmiApRpl\Performance@First Help 14611

---- EOF - GMER 1.0.15 ----

#9 schrauber

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Posted 27 December 2009 - 06:51 AM

Hi,


Please go here and have a look how you can disable your security software.

Download Combofix from any of the links below but rename it to before saving it to your desktop.

Link 1
Link 2



--------------------------------------------------------------------

Double click on the renamed Combofix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
regards,
schrauber

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#10 SeattlePaul

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Posted 29 December 2009 - 07:30 PM

Hello--

We have not yet tried the Combo Fix, but I wanted to check with you because, despite us not having actually done anything yet to remove the malware from my computer, the primary symptom (being redirected on internet searches) seems to have disappeared in the past few days.

Is ths the type of virus that could come and go, or be dormant for a while and resurface? Or, because the symptoms have disappeared, should we just hold off on any further action at this time?

Thanks,
Karen

#11 schrauber

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Posted 30 December 2009 - 11:51 AM

Hi,

Is ths the type of virus that could come and go


Nope, would be the first time I see something like that ;)
regards,
schrauber

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#12 SeattlePaul

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Posted 30 December 2009 - 01:02 PM

Okay, so should I hold off on doing anything further, since the one symptom has now disappeared?

#13 schrauber

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Posted 30 December 2009 - 03:28 PM

I would suggest to run the tool from my above instructions. So we can be 100% sure :(.
regards,
schrauber

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#14 schrauber

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Posted 05 January 2010 - 03:01 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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