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Google Redirect and Pop-Up Issues


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3 replies to this topic

#1 helgie

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Posted 06 December 2009 - 01:07 PM

Hello,

Recently my girlfriends laptop was infected with the AntivirusPro 2008 virus which we thought we had remedied until many of the results from Google searches redirect to random sites. She has MalwareBytes and McAffee Antivirus installed, both of which do not turn up any results after the initial problems were addressed. Now, as of this morning her Firefox browser begins loading random sites in numerous windows on start-up.

Is there any help you guys can provide? Thanks -MH

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#2 Computer Pro

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Posted 06 December 2009 - 10:06 PM

Hello and welcome to Bleeping Computer.

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Please install RootRepeal

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K
Unzip that to your Desktop and then click RootRepeal.exe to open the scanner.

*Open the folder and double-click on RootRepeal.exe to launch it. If using Vista, right-click and Run as Administrator...
* Click on the Report tab, then click the Scan button. Check all seven of the boxes.
* In the Select Drives, dialog Please select drives to scan: select all drives showing, then click OK.
* When the scan has completed, a list of files will be generated in the RootRepeal window.
* Click on the Save Report button and save it as rootrepeal.txt to your desktop or the same location where you ran the tool from.
* Open rootrepeal.txt in Notepad and copy/paste its contents in your next reply.
* Exit RootRepeal and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High


Note 2: If RootRepeal cannot complete a scan and results in a crash report, try repeating the scan in "Safe Mode".
Computer Pro

#3 helgie

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Posted 06 December 2009 - 11:32 PM

OK, so we did what you asked and I have included it below. I hope this is what you are looking for. Thanks!


ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/12/06 22:29
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xEE807000 Size: 49152 File Visible: No Signed: -
Status: -

==EOF==

#4 Computer Pro

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Posted 07 December 2009 - 04:46 PM

Ok, lets try something else. Can you please post your latest Malwarebytes log for me? It can be found under the "Logs" tab of the program.

and then:

Please download Sophos Anti-rootkit& save it to your desktop.
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Credits to DaChew
Be sure to print out and read the User Manualand Release Notes
Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
Make sure the following are checked:
o Running processes
o Windows Registry
o Local Hard Drives

Click Start scan.
Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
o Files tagged as Removable: No are not marked for removal and cannot be removed.
o Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
o Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
After reboot, a dialog box displays the files you selected for removal and the action taken.
Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\<username>\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
Disconnect from the Internet or physically unplug you Internet cable connection.
Clean out your temporary files.
Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
Temporarily disable your anti-virus and real-time anti-spyware protection.
After starting the scan, do not use the computer until the scan has completed.
When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
Computer Pro




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