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Virus causing browsers to crash?

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#1 algeist


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  • Local time:07:52 PM

Posted 06 December 2009 - 09:19 AM


I have been having a problem with Google Chrome crashing. At first it was only when I went on certain sites but now it's all the time. I tried Firefox and IE as well and have the same problem on the same sites. But other sites seem to be just fine in all three browsers.

I did a few scans in safe and regular mode and it's saying I have nothing as far as infections go but the computer just isn't running right (lags, freezing up, error messages...one saying Windows Installer is missing but I can't reinstall it no matter what). So whatever it is, can you please help me remove it and fix any corrupted files it may have attacked?

I tried to run DDS and got the message that it is not supported by my operating system.
Then tried to run Root Repeal but a thing came up "program not responding" and then the whole computer froze up.

I am running Windows Vista (I think it's home premium but not too sure).

Edited by algeist, 07 December 2009 - 08:54 AM.

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#2 garmanma


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Posted 08 December 2009 - 08:41 PM

running Windows Vista (I think it's home premium but not too sure

32 or 64 bit?

Since DDS won't run

Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.
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