adware.Mywebsearch infestation

this is my girlfriends laptop and since shes unhappy that means im unhappy. She mentioned to me that she had multiple screens pop up one day and they wouldnt stop. Her facebook screen tonight really slowed down and when we closed the window it turned into a constant blitz of pop up screens. I ran mbam and found it read adware.mywebsearch and that it quarantined and deleted the entry. I ran the DDS tool and attempted to run the root repeal tool (it would not). I saved all of the log texts. I also tried to run the eset online scanned and it seemed as if it would not allow me to run it. Here are the log files as the prep. guide requested.


DDS (Ver_09-12-01.01) - NTFSx86
Run by MRTO at 23:33:00.87 on Sat 12/05/2009
Internet Explorer: 7.0.6000.16916
Microsoft® Windows Vistaâ„¢ Home Premium 6.0.6000.0.1252.1.1033.18.958.325 [GMT -5:00]

AV: Norton Internet Security *On-access scanning enabled* (Outdated) {E10A9785-9598-4754-B552-92431C1C35F8}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: Norton Internet Security *enabled* (Outdated) {CBB7EE13-8244-4DAB-8B55-D5C7AA91E59A}
FW: Norton Internet Security *disabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\SierraHome\Hallmark Card Studio Special Edition\Planner\PLNRnote.exe
C:\Program Files\Windows Sidebar\sidebar.exe
c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\WINDOWS\System32\rundll32.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Windows\system32\NOTEPAD.EXE
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
F:\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Presario&pf=laptop
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Presario&pf=laptop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Presario&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Presario&pf=laptop
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.0\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
BHO: HP Print Clips: {ffffffff-ff12-44c5-91ec-068e3aa1b2d7} - c:\program files\hp\smart web printing\hpswp_framework.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.0\CoIEPlg.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [HPAdvisor] c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe autoRun
uRun: [YSearchProtection] c:\program files\yahoo!\search protection\SearchProtection.exe
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
mRun: [NvSvc] RUNDLL32.EXE c:\windows\system32\nvsvc.dll,nvsvcStart
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [SynTPStart] c:\program files\synaptics\syntp\SynTPStart.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [isCfgWiz] "c:\program files\common files\symantec shared\opc\{c86ea115-facd-4aa8-bfa2-398c677d0936}\SYMCUW.exe" -G:{77CCBE0B-A541-49a9-883E-14F8337EC861} -T:Config -REBOOT
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [WAWifiMessage] c:\program files\hewlett-packard\hp wireless assistant\WiFiMsg.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_05\bin\jusched.exe"
mRun: [YSearchProtection] "c:\program files\yahoo!\search protection\SearchProtection.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [PLNRNote] "c:\program files\sierrahome\hallmark card studio special edition\planner\PLNRNote.exe"
mRun: [<NO NAME>]
StartupFolder: c:\users\mrto\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\vongot~1.lnk - c:\windows\installer\{8c3ae2d1-854d-4650-a73d-c7cc7ee36b80}\NewShortcut2_DB7E00C96DEF489A8112D8F81614F45A.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL

============= SERVICES / DRIVERS ===============

R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\ccSvcHst.exe [2007-8-24 149864]
S3 IDSvix86;Symantec Intrusion Prevention Driver;c:\progra~2\symantec\defini~1\symcdata\ipsdefs\20070823.002\IDSvix86.sys [2007-10-25 180272]
S3 Symantec Core LC;Symantec Core LC;c:\progra~1\common~1\symant~1\ccpd-lc\symlcsvc.exe [2007-10-25 1245064]

=============== Created Last 30 ================

2009-12-05 02:50:27 0 d-----w- c:\users\mrto\appdata\roaming\Malwarebytes
2009-12-05 02:50:19 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-12-05 02:50:17 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-12-05 02:50:17 0 d-----w- c:\programdata\Malwarebytes
2009-12-05 02:50:17 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-11-25 08:03:49 2048 ----a-w- c:\windows\system32\tzres.dll
2009-11-25 02:10:30 1406464 ----a-w- c:\windows\system32\msxml6.dll
2009-11-25 02:10:29 1260032 ----a-w- c:\windows\system32\msxml3.dll
2009-11-25 02:10:28 2048 ----a-w- c:\windows\system32\msxml6r.dll
2009-11-25 02:10:28 2048 ----a-w- c:\windows\system32\msxml3r.dll
2009-11-25 02:10:22 713728 ----a-w- c:\windows\system32\timedate.cpl
2009-11-13 01:16:16 2421760 ----a-w- c:\windows\system32\wucltux.dll
2009-11-13 01:15:36 87552 ----a-w- c:\windows\system32\wudriver.dll
2009-11-13 01:14:59 171608 ----a-w- c:\windows\system32\wuwebv.dll
2009-11-13 01:14:58 33792 ----a-w- c:\windows\system32\wuapp.exe
2009-11-11 00:29:18 2031104 ----a-w- c:\windows\system32\win32k.sys
2009-11-11 00:27:07 321536 ----a-w- c:\windows\system32\WSDApi.dll

==================== Find3M ====================

2009-11-03 01:42:06 195456 ------w- c:\windows\system32\MpSigStub.exe
2009-10-13 18:42:46 27240 ----a-w- c:\users\mrto\appdata\roaming\nvModes.dat
2009-09-10 17:40:11 4096 ----a-w- c:\windows\system32\dxmasf.dll
2009-09-10 17:39:44 7680 ----a-w- c:\windows\system32\spwmp.dll
2009-09-10 17:38:29 216576 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-10 15:29:54 8147968 ----a-w- c:\windows\system32\wmploc.DLL
2009-09-10 15:29:34 311296 ----a-w- c:\windows\system32\unregmp2.exe
2009-02-17 01:41:51 86016 ----a-w- c:\windows\inf\infstrng.dat
2009-02-17 01:41:51 51200 ----a-w- c:\windows\inf\infpub.dat
2009-02-17 01:41:48 86016 ----a-w- c:\windows\inf\infstor.dat
2009-01-06 08:09:50 174 --sha-w- c:\program files\desktop.ini
2008-06-27 07:30:42 665600 ----a-w- c:\windows\inf\drvindex.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 23:34:39.39 ===============



The root repeal tool gave out this error

23:40:12: FOPS - DeviceIoControl Error! Error Code = 0xc0000024 Extended Info (0x000000d8)
23:40:12: DeviceIoControl Error! Error Code = 0x1e7
23:40:12: FOPS - DeviceIoControl Error! Error Code = 0xc0000024 Extended Info (0x000000d8)



While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help others with malware issues. Athough our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Edited by garmanma, 18 December 2009 - 11:01 AM.

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.scr
  • DDS.pif
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explaination about the tool. No input is needed, the scan is running.
• Notepad will open with the results.
• Follow the instructions that pop up for posting the results.
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.