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Please help - Browser redirects to random sites, plus multiple browser windows


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6 replies to this topic

#1 harrisnyc

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Posted 05 December 2009 - 04:35 PM

Hi all,

Thanks in advance for helping with my problem -- I really appreciate it.

Last weekend I got a very bad infection that basically rendered my system unusable, i.e., when I tried to launch resident programs such as Word, some message said that the .exe was infected, and asked if I would like to activate my antivirus software. The problem at that time was evidently a rogue antivirus program; I ran several spyware cleaner programs (those that I saw recommended on this forum) and this seems to have been fixed -- so now it looks like I just have this redirect problem.

First, my details:
- Windows XP Service Pack 3
- IE 8
- Firefox 3.5.5
- Chrome 3.0

Here's what happens: When I use any of the above-mentioned browsers to search, using Google or Yahoo, and I click on one of the links in the search results, I get taken to some random, garbage website instead of the one mentioned in the search results.

Also, multiple browser windows open repeatedly -- multiple windows with IE, and multiple tabs with Chrome. This seems to get worse over time, until the next reboot.

Here's what I've tried within the past two days:
- SuperAntiSpyware
- Spybot Search & Destroy
- Malwarebytes' Anti-malware
- Spyware Doctor
- Browser Hijack Recover
- Windows Live Onecare Safety Scanner
- My primary antivirus program had been McAfee, but now I'm running Microsoft Security Essentials instead

I've run scans with all of the above (some of them in safe mode) but the problem still exists.

Please help! Thank you very much.

Harris

Edited by harrisnyc, 05 December 2009 - 04:41 PM.


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#2 boopme

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Posted 05 December 2009 - 08:33 PM

Hello please post your SuperAntiSpyware log

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 harrisnyc

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Posted 06 December 2009 - 08:12 AM

Okay, I ran SAS, MBAM and RootRepeal, and here are the logs:


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/06/2009 at 07:20 AM

Application Version : 4.31.1000

Core Rules Database Version : 4339
Trace Rules Database Version: 2191

Scan type : Quick Scan
Total Scan Time : 00:14:13

Memory items scanned : 410
Memory threats detected : 0
Registry items scanned : 485
Registry threats detected : 0
File items scanned : 12574
File threats detected : 26

Adware.Tracking Cookie
C:\Documents and Settings\Harris\Cookies\harris@specificmedia[1].txt
C:\Documents and Settings\Harris\Cookies\harris@adserver.adtechus[1].txt
C:\Documents and Settings\Harris\Cookies\harris@msnservices.112.2o7[1].txt
C:\Documents and Settings\Harris\Cookies\harris@ads.bleepingcomputer[2].txt
C:\Documents and Settings\Harris\Cookies\harris@ad.yieldmanager[1].txt
C:\Documents and Settings\Harris\Cookies\harris@tacoda[1].txt
C:\Documents and Settings\Harris\Cookies\harris@ads.addynamix[1].txt
C:\Documents and Settings\Harris\Cookies\harris@at.atwola[1].txt
C:\Documents and Settings\Harris\Cookies\harris@collective-media[1].txt
C:\Documents and Settings\Harris\Cookies\harris@adbrite[2].txt
C:\Documents and Settings\Harris\Cookies\harris@tribalfusion[1].txt
C:\Documents and Settings\Harris\Cookies\harris@questionmarket[1].txt
C:\Documents and Settings\Harris\Cookies\harris@content.yieldmanager[1].txt
C:\Documents and Settings\Harris\Cookies\harris@msnportal.112.2o7[1].txt
C:\Documents and Settings\Harris\Cookies\harris@msnonecare.112.2o7[1].txt
C:\Documents and Settings\Harris\Cookies\harris@counter.surfcounters[1].txt
C:\Documents and Settings\Harris\Cookies\harris@specificclick[1].txt
C:\Documents and Settings\Harris\Cookies\harris@imrworldwide[2].txt
C:\Documents and Settings\Harris\Cookies\harris@2o7[2].txt
C:\Documents and Settings\Harris\Cookies\harris@ad.wsod[2].txt
C:\Documents and Settings\Harris\Cookies\harris@cdn4.specificclick[1].txt
C:\Documents and Settings\Harris\Cookies\harris@mohg.112.2o7[1].txt
C:\Documents and Settings\Harris\Cookies\harris@ads.cnn[1].txt
C:\Documents and Settings\Harris\Cookies\harris@mediatraffic[1].txt
C:\Documents and Settings\Harris\Cookies\harris@revsci[1].txt
C:\Documents and Settings\Harris\Cookies\harris@insightexpressai[1].txt



Malwarebytes' Anti-Malware 1.42
Database version: 3303
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/6/2009 7:46:31 AM
mbam-log-2009-12-06 (07-46-31).txt

Scan type: Quick Scan
Objects scanned: 100211
Time elapsed: 3 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/12/06 07:57
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0x9C9D4000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: c:\documents and settings\harris\local settings\temp\~df78d8.tmp
Status: Allocation size mismatch (API: 32768, Raw: 16384)

Path: c:\documents and settings\harris\local settings\temp\~dfa49d.tmp
Status: Allocation size mismatch (API: 262144, Raw: 16384)

Path: c:\documents and settings\all users\application data\microsoft\microsoft antimalware\support\mpwpptracing.bin
Status: Allocation size mismatch (API: 262144, Raw: 65536)

Path: C:\Documents and Settings\Harris\My Documents\My Music\Mary J. Blige\Growing Pains v2\14 - If You Love Me?.mp3
Status: Locked to the Windows API!

Path: c:\documents and settings\harris\local settings\application data\microsoft\internet explorer\recovery\active\{7089c634-e266-11de-a11e-0018de28b623}.dat
Status: Size mismatch (API: 83456, Raw: 82432)

Path: C:\Documents and Settings\Harris\Local Settings\Apps\2.0\CWEOWMZQ.B5B\4WEACT9K.Z6B\manifests\clickonce_bootstrap.exe.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Harris\Local Settings\Apps\2.0\CWEOWMZQ.B5B\4WEACT9K.Z6B\manifests\clickonce_bootstrap.exe.manifest
Status: Locked to the Windows API!

SSDT
-------------------
#: 041 Function Name: NtCreateKey
Status: Hooked by "PCTCore.sys" at address 0xba6f0e52

#: 047 Function Name: NtCreateProcess
Status: Hooked by "PCTCore.sys" at address 0xba6d1cde

#: 048 Function Name: NtCreateProcessEx
Status: Hooked by "PCTCore.sys" at address 0xba6d1ed0

#: 063 Function Name: NtDeleteKey
Status: Hooked by "PCTCore.sys" at address 0xba6f1640

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "PCTCore.sys" at address 0xba6f18f4

#: 119 Function Name: NtOpenKey
Status: Hooked by "PCTCore.sys" at address 0xba6efb44

#: 192 Function Name: NtRenameKey
Status: Hooked by "PCTCore.sys" at address 0xba6f1d60

#: 247 Function Name: NtSetValueKey
Status: Hooked by "PCTCore.sys" at address 0xba6f1112

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "PCTCore.sys" at address 0xba6d1984

==EOF==


Thank you again!
Harris

#4 boopme

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Posted 06 December 2009 - 05:35 PM

Nothing Bad there.. Let's do a different Rootkit check.

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now".
  • Click Yes and allow the driver and its randomly named .tmp file (i.e. F.tmp) to load if asked.
  • If the scan did not start automatically, make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 harrisnyc

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Posted 07 December 2009 - 08:58 PM

Okay, ran Sophos ARK scan after quieting everything down, as you recommended. Here's the log:


Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 12/7/2009 at 6:31:26 AM
User "Harris" on computer "HARRIS-SYSTEM76"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x300 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Hidden: registry item \HKEY_USERS\S-1-5-21-602162358-1229272821-1801674531-1004\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.doc;JSESSIONID=G1TDVbRhB2yc5WKVpvCsDh3zLF9JpQPyPjcT9YYrmBGySzVzxYgK!347125987!2045904670!1191170947318?fileContentID=273879611
Info: Starting disk scan of C: (NTFS).
Stopped logging on 12/7/2009 at 6:58:29 AM


By the way, if it makes any difference, my computer dual boots between XP and Ubuntu Linux.

Thanks again.
Harris

#6 boopme

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Posted 07 December 2009 - 10:49 PM

It looks like there is a rootkit variant in this log. The rootkit itself is a protection module used to terminate a variety of

security tools by changing the permissions on targeted programs so that they cannot run or complete scans. There are some new variants of rootkits in the wild right now that

will require custom scripts to remove the infection, the process must be completed by HJT team members or above.

Failure to follow the proper removal process can and will cause serious damage to a machine. Recovery of the machine may be difficult, if not impossible.


Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of

that log as part of the reply in the topic you will create below..

Next please go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a

relevant Title and post the above Win32kDiag.exe log.

Let me know how that went.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Orange Blossom

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Posted 08 December 2009 - 11:14 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/277329/google-redirects;-multiple-browser-windows/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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