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BSOD with stop: 0x0000007e


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#1 bjams

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Posted 05 December 2009 - 01:14 PM

I have been trying to resolve this problem for a couple of days now and have tried a few different things, but still am at square one.

The problem:
If I try a normal startup: I am getting the BSOD at startup with the stop error 0x0000007e

If I try to safe mode startup: I am getting the BSOD at startup with the stop error c0000135c {Unable to locate component} This application has failed to start because winsrv was not found. Re-installing the application my fix this problem.

What I've tried so far:

1. Repaired windows install using Windows setup repair option (not recovery console)
2. Used recovery console to remove sp2 using instructions found here: http://support.microsoft.com/default.aspx?...ct=windowsxpsp2
3. Ran fixmbr in recovery console
4. Ran Bootcfg /Rebuild in recovery console
5. Ran fixboot in recovery console

After all that, I still have the same problem.

Any help would be appreciated.
Brandon

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#2 petewills

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Posted 05 December 2009 - 02:14 PM

Just in case it's relevant:

"Stop: c0000135" and "winsrv was not found"

http://support.microsoft.com/kb/885523

#3 hamluis

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Posted 05 December 2009 - 04:49 PM

Worth reading, IMO: 07E STOP - http://www.bleepingcomputer.com/forums/t/265801/must-read-for-blue-screen-issues/

For an idea of how difficult it is to troubleshoot this error with that data...see http://www.aumha.org/a/stop.htm. Locate 7E in left column.

I have to ask...what made you think that removing SP2...would be beneficial?

Did you try running chkdsk /r in the Recovery Console?

I suggest doing a search of your system for any .dmp files which may exist. Those might provide clues that can be useful.

If you have such, then try to follow the procedures enumerated at Help Diagnosing BSODs And Crashes (BC) - http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/ .

System manufacturer and model?

Louis

#4 bjams

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Posted 05 December 2009 - 06:25 PM

Just in case it's relevant:

"Stop: c0000135" and "winsrv was not found"

http://support.microsoft.com/kb/885523


Unfortunately I've already tried this solution with no luck.

Thanks

#5 bjams

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Posted 05 December 2009 - 06:30 PM

Worth reading, IMO: 07E STOP - http://www.bleepingcomputer.com/forums/t/265801/must-read-for-blue-screen-issues/

For an idea of how difficult it is to troubleshoot this error with that data...see http://www.aumha.org/a/stop.htm. Locate 7E in left column.

I have to ask...what made you think that removing SP2...would be beneficial?

Did you try running chkdsk /r in the Recovery Console?

I suggest doing a search of your system for any .dmp files which may exist. Those might provide clues that can be useful.

If you have such, then try to follow the procedures enumerated at Help Diagnosing BSODs And Crashes (BC) - http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/ .

System manufacturer and model?

Louis


Louis,

The post that petewills left refers to a possible sp2 issue, after reading a couple of days ago I thought I'd give it a try. So, that is what made me think to remove sp2.

I will look for any .dmp files that may be around as well as try to remove the update that the link refers to and give you an update.

I'm working with a Dell Demension 2400:
1 K1136 Processor, 80531, 2.4G, 128K, 400, Celeron, DECISION ONE...
1 7N242 Keyboard, 104 Key, UNITED STATES..., Silitek, LC, MIDNIGHT GRAY...
1 W1668 Kit, Mouse, PERSONAL SYSTEM 2..., 2 Button, Wheel, Logitech
1 F0598 Dimm, 256, 333M, 32X64, 8K, 184
1 4U829 Modem, V92, Internal, Data Fax, Softvoice, Don Julio, AMF
1 9N645 Compact Disk Drive, 128K, IDE, 5.25" FORM FACTOR..., 48X, LENGTH/LONG..., 8481B, Midnight Gray
1 D3431 Kit, Speaker, 120V, NMB..., A215 Ship In Box
1 9M556 DISPLAY..., CATHODE-RAY TUBE..., 17, DUAL..., E772C, MIDNIGHT GRAY..., DELL AMERICAS ORGANIZATION...
1 X0882 Hard Drive, 40G, I, 5.4K, 80 Gigs Per Platter, Maxtor Ares
1 J1894 Kit, Software, WP Product Suite 11, English
1 N2999 Kit, Software, Money-2K4 Standard, Original Equipment Manufacturer, English
1 P2643 Kit, Software, Microsoft Encarta2k4, Original Equipment Manufacturer, English
1 R2553 Kit, Software, Overpack, WXPHSP1ACompact Diskette/W Documentation, English
1 P1144 Compact Disk Read Write, 680M, IDE, 5.25in Form Factor, 48X32, Hitachi LG Data Storage, Midnight Gray

Thanks

#6 bjams

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Posted 06 December 2009 - 02:03 AM

Louis,

I have tried the chkdsk /r, it said that there was one error found and fixed.

I also tried took a look at the suggested links and tried to follow the directions. One said to remove a particular update KB..something which I did. I now get a different stop error:
0x0000006b PROCESS1_INITIALIZATION_FAILED

According to the msdn article on this stop error. it is hardware related. I haven't changed any hardware, but since I tried to do an repair of the windows from the setup disc, I thought I might have a compatibility issue with the video card which is not the original. I removed the video card and still get the same stop error. Other than that, I don't have any hardware changes.

Also, I checked for any dmp files and found one generated back in 2005, so that's not going to be able to help.

Any other suggestions?
Brandon

#7 Guest_computersplus_*

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Posted 06 December 2009 - 02:23 AM

reformat and reinstall I can tell you your file system is corrupted beyond repair

#8 hamluis

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Posted 06 December 2009 - 01:09 PM

<<One said to remove a particular update KB..something which I did.>>

I posted 3 links...2 were strictly informational in nature, while the 3d was an "if this, then that" link.

<<One said to remove a particular update KB..>>

Please specify exactly where you saw the guidance to remove a particular update, please. I never advise anyone to remove updates without relying on a MSKB.

Then we will all know exactly what was stated/advised...thanks.

FWIW: 6B errors are not always hardware errors, don't know where you got that, but it appears to be erroneous. http://www.google.com/search?hl=en&sou...mp;oq=&aqi=

Louis

#9 bjams

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Posted 09 December 2009 - 10:53 AM

Louis,

The first link you provided: http://www.bleepingcomputer.com/forums/t/276579/bsod-with-stop-0x0000007e/ refers to the update KB971486 possibly being a problem in Dell computers (and HP to a lesser extent) that have a stop error 0x0000007e. The user "daltom1965" removed this update after this stop error and it worked for him, so I thought I would take a chance. I don't think there was/is a MSKB that supported this claim, but I am willing to take a chance.

#10 bjams

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Posted 09 December 2009 - 11:30 AM

Louis,

The information I found about the 6b error was located at: http://msdn.microsoft.com/en-us/library/ms819280.aspx, which after looking at this article again I realize it is referring to Windows 2000 os. At this point, I'm willing to try just about anything to resolve this issue.

Has any of the advisors heard of problems related to the latest AVG basic update? I have two computers that have had the same stop error (0x0000007e) after installing the latest AVG release. I don't know if this is related, but I thought it might be worth mentioning.

Brandon

#11 hamluis

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Posted 09 December 2009 - 11:33 AM

OK, thanks :thumbsup:.

But...always remember that what works on one system...in one given instance...that may not be similar to yours in origin...may not necessarily work on a different system with different problems.

What about those .dmp files?

Louis

#12 hamluis

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Posted 09 December 2009 - 11:37 AM

If you suspect that AVG is triggering your problems...then the logical step is to uninstall it (at least temporarily) and try a different AV program in the interval.

The problem with pegging any program as the cause of an irritatiing situation...is that you should have some evidence pointing to that program. That's why .dmp files and Event Viewer errors are so important, even though they will not necessarily point the way for every situation that can develop.

Louis

#13 bjams

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Posted 09 December 2009 - 11:37 AM

Only found 1 .dmp file which was generated back in 2005.

Brandon

#14 bjams

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Posted 09 December 2009 - 11:40 AM

Is there a way to uninstall a particular application without being able to boot into even safe mode?

#15 hamluis

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Posted 09 December 2009 - 01:03 PM

I don't know...I don't know of a way to do such, since it involves various registry entries and file entries.

You have a Dell system, so I really don't know what alternatives Dell provided for repair/reinstall on that system.

Bottom line, as I see it: You have a problem of some sort which is preventing the system from booting, with the possibility of file system or hardware concerns. You cannot boot into XP and you don't have any tools for repairing XP that have any effect. You've tried various Recovery Console commnands with no impact. You have no .dmp files and you don't have access to Event Viewer.

In my world, a clean install would have been done by now...if only to determine whether I have a hard drive or file system problem. Either of those can then be overcome by taking appropriate steps.

I suggest that you remove the hard drive...slave it to another system...and retrieve any data files deemed valuable.

Louis

Maybe one of our linux users has a better approach.

Edited by hamluis, 09 December 2009 - 01:04 PM.





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