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Internet Searches being redirected to odd sites


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4 replies to this topic

#1 Marg123

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Posted 05 December 2009 - 11:09 AM

Doing google searches and trying to click on the link of a site choice...we're getting redirected to odd sites - like a search for med centers, I click on the med center in our area that comes up in the google search and it took me to a site called searchfindsite! hXXp://www.searchfindsite.com/6952/search....69b&cid=BPO.

I choose a google search for Petsmart, click on one of the choices which shows a web address of training.petsmart.com/. But what comes up is hXXp://www.allgive.com/alt/results.php?sea...a87&cid=BPO. NOTHING related to petsmart.

We run firefox only and have Windows XP Professional and have symantec endpointe and a firewall. I ran the scans, nothing came up. Any ideas? This started this morning after paying a bill at a secure connection online.

Thanks,
Marg

Edited by boopme, 05 December 2009 - 02:02 PM.
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#2 boopme

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Posted 05 December 2009 - 02:46 PM

Hello,welcome... Let's do these next.
Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Follow with SAS:
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Please post 2 logs
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 JMJimmy

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Posted 14 December 2009 - 09:31 PM

These instructions do not work for this malware as it kills any program with specific keywords in the program title including MalwareBytes's installation title, Panda Software's active scan etc. If you don't already have these files installed on the computer there is no way to get them installed.

I'm currently using firefox's addons "Customize Titlebar" and "IE tab" in an attempt to find an online workaround. Currently running Microsoft's active x based tools (not hopeful but trying anything at this point).

#4 JMJimmy

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Posted 05 January 2010 - 03:37 PM

I'm at a complete loss on this one. I was able to remove *some* of the trojans that were downloaded using the Mozilla addons mentioned above. This eliminated the problem of programs being closed that contained certain keywords.

Unfortunately, after doing this I have been unable to remove the redirect in any browser. I'm assuming it's an MBR infection, however, I have tried the following with no success:

ComboFix
Spybot
SASF
MBAM
TFC
HijackThis
Process Explorer
Windows Defender
Kaspersky
Panda Active Scan

Every 5th click seems to redirect to one of a dozen or so sites

#5 boopme

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Posted 05 January 2010 - 04:04 PM

To check for and confirm the MBR rootkit.

Please download [B][URL=http://www2.gmer.net/mbr/mbr.exe][color=blue]mbr.exe[/color][/URL][/B] and [color=red][b]save it to the root directory, usually C:\ <- (Important!)[/b][/color].[list]
[*]Go to Start > Run and type: [b]cmd.exe[/b]
[*]press Ok.
[*]At the command prompt type: [b]c:\mbr.exe >>"C:\mbr.log"[/b]
[*]press Enter.
[*]The process is automatic...a black DOS window will open and quickly disappear. This is normal.
[*]A log file named [b]mbr.log[/b] will be created and saved to the root of the system drive (usually C:\).
[*]Copy and paste the results of the mbr.log in your next reply.[/list][i]If you have a problem using the command prompt, you can just double-click on mbr.exe to run the tool.[/i]

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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