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Generic FakeAlert.a Trojan


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#1 computer dope

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Posted 05 December 2009 - 09:03 AM

Hope I'm in the right place.

I am running Windows XP, have Internet service via AT&T and use their McAfee Security Center for virus protection.

I have two issues that may be related. While surfing the Internet Explorer will shut down unannounced - every open
window closes and I receive a message from McAffee Security Center that 1) DNS Changer virus has been detected
and deleted and/or 2) Generic FakeAlert.a trojan has been detected and deleted. After Explorer shuts down I am able
to get right back on the Internet with no problem but a few hours later Explorer will "crash" again.

Also - when using Explorer or Firefox to search I am always redirected to a rogue search site but never to the page
I intended to go to.

I have run full scans with Malware Bytes and it doesn't find anything.

Any help would be greatly appreciated.

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#2 azfreetech

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Posted 05 December 2009 - 04:03 PM

It's possible that you are getting false results from MBAM. What I normally do is use Rkill to stop any hidden rootkit processes that start when the computer comes on. Then I run the Malwarebytes and SUPERAntiSpyware. Here are some DL links for the Rkill....

LINK 1
LINK 2
LINK 3
LINK 4

Save it to your desktop and then double click to launch it (With Vista you need to right click and select run as administrator). You should see a little black window open and then close. If you see that box then it worked. If you don't see the black box then delete the file and use another download link and repeat the steps.

Once it runs you should be able to run Malwarebytes as well as SUPERAntiSpyware and I would run a virus scan as well. Update MBAM first.

Hope this helps!

Edited by azfreetech, 05 December 2009 - 04:03 PM.

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#3 boopme

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Posted 05 December 2009 - 04:04 PM

Hello let's try another scanner please.
Next run ATF and SAS:

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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