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smart protector infection


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#1 debitbg

debitbg

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Posted 04 December 2009 - 11:36 PM

Dell computer with Windows XP appears to be infected with 'smart protector'. I have downloaded Malwarebytes' Anti-Malware as recommended. Every time I double click the shortcut on my desktop as instructed, the run box then appears. I click on run and everything disappears. This also happens when I try to run McAfee to scan or Iolo's System Mechanic. I attempt to run the software and it automatically aborts.

What to do?

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#2 garmanma

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Posted 05 December 2009 - 09:39 AM

Try running rkill first and then mbam
It may take a few times

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer or you will have to run it again
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