I've been trying to get rid of this rogue programme (had the fake windows security centre one earlier this week, but got rid of that), but all the instructions I find involve installing and opening a new application (e.g. malwarebytes). Problem is, the virus won't let me open anything. Even if I set it to start automatically after installation finishes, it either won't do anything, or opens then closes again straight away
I don't know how to get round this.
Please help, I know very little about computers so feel pretty helpless!
Thanks so much,