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Please help, can't get rid of fake Defender Pro virus


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#1 JenAshton

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Posted 04 December 2009 - 03:18 PM

I've been trying to get rid of this rogue programme (had the fake windows security centre one earlier this week, but got rid of that), but all the instructions I find involve installing and opening a new application (e.g. malwarebytes). Problem is, the virus won't let me open anything. Even if I set it to start automatically after installation finishes, it either won't do anything, or opens then closes again straight away :thumbsup: I don't know how to get round this.
Please help, I know very little about computers so feel pretty helpless!

Thanks so much,
Jen

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#2 garmanma

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Posted 06 December 2009 - 05:16 PM

Run rkill and then try the scans
It may have to bo run multiple times


Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer or you will have to run it again
Mark
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