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Search Engine Redirects


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3 replies to this topic

#1 projectnihao

projectnihao

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Posted 04 December 2009 - 01:49 PM

Hello -

Yesterday, my computer became infected with a backdoor.bot virus, while running fully updated McAfee Antivirus and the full protection version of Malwarebytes. After running scans from both of those, I deleted the backdoor.bot, restarted immediately, and came up with clean scans from both products. However, any search in a search engine is redirecting, and I cannot run the computer in safe mode - blue screen of death.

I have already installed and run TFC, ATF Cleaner, and the free version of SuperAntispyware. I cannot run the SuperAntispyware in safe mode, as previously mentioned. After running these, the browser is still redirecting. Also, I get periodic messages from Malwarebytes that it has blocked access to a malicious IP address.

Not sure where to go from here...

Thanks!

Melissa

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#2 garmanma

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Posted 06 December 2009 - 05:06 PM

Welcome to BC

:trumpet:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
========================

:flowers:
Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 projectnihao

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Posted 06 December 2009 - 07:44 PM

Hi Mark,

The following are the logs requested:



ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/12/06 18:11
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xBA998000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: c:\windows\temp\sqlite_8mxjbmjoej6wnub
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_bgh598sczw7mhyx
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_oh1yhazec294cgm
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_q0srnqdxekzkhzy
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_vifvj9oecozy0x6
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: c:\windows\temp\sqlite_zk6lrmqc23herap
Status: Allocation size mismatch (API: 4096, Raw: 0)

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.ISOImage.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.ISOImage.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\DellDriverDownloadManager.exe.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\DellDriverDownloadManager.exe.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\DellDriverDownloadManager.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\DellDriverDownloadManager.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Core.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Core.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Dell.eSupport.DownloadManager.Localization.resources.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Interop.IWshRuntimeLibrary.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Interop.IWshRuntimeLibrary.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\stdole.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\stdole.manifest
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Xceed.Compression.cdf-ms
Status: Locked to the Windows API!

Path: C:\Documents and Settings\Melissa Owens\Local Settings\Apps\2.0\Y1EMJ7P4.B98\ZVVRG41N.DET\manifests\Xceed.Compression.manifest
Status: Locked to the Windows API!

SSDT
-------------------
#: 257 Function Name: NtTerminateProcess
Status: Hooked by "C:\Program Files\SUPERAntiSpyware\SASKUTIL.sys" at address 0xb1a390b0

==EOF==



____________________________________________________________________________________________________________


Running from: C:\Documents and Settings\Melissa Owens\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Melissa Owens\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Cannot access: C:\WINDOWS\Temp\hsperfdata_SYSTEM\1852

[1] 2009-12-06 17:39:19 16384 C:\WINDOWS\Temp\hsperfdata_SYSTEM\1852 ()





Finished!





______________________________________________________________________________________


Volume in drive C has no label.
Volume Serial Number is E8D5-168D

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 04:00 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

02/06/2009 12:46 408,064 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 04:00 55,808 eventlog.dll
3 File(s) 644,096 bytes

Directory of C:\WINDOWS\$NtUninstallKB968389_0$

08/04/2004 04:00 407,040 netlogon.dll
1 File(s) 407,040 bytes

Directory of C:\WINDOWS\$NtUninstallKB975467_0$

02/06/2009 12:46 408,064 netlogon.dll
1 File(s) 408,064 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 18:12 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 18:12 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 18:11 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

04/13/2008 18:12 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/13/2008 18:12 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

04/13/2008 18:11 56,320 eventlog.dll
3 File(s) 644,608 bytes

Total Files Listed:
11 File(s) 2,748,416 bytes
0 Dir(s) 57,811,030,016 bytes free






Thanks, Melissa

#4 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
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  • Location:Cleveland, Ohio
  • Local time:07:29 PM

Posted 07 December 2009 - 06:14 PM

Now that you were successful in creating those two logs you need to post them in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that these logs were all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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