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Gen 3 rootkit that is using the atapi.sys file?


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#1 colson2

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Posted 04 December 2009 - 12:27 PM

Hello - have been posting in the Norton forums and it was suggested I try over here. . .this is what the final thoughts were - Gen 3 rootkit that is using the atapi.sys file.

Started last week with super slow performance and lockups, evolved into random pop-ups and redirected links. Now in the last few days when I get on the internet I get a pop up with an error message, Cannot find and then 'http:// (2 lines of crazy nonsensical characters). Make sure the path or internet address is correct.

I have Norton 360 that was installed after I noticed a problem (now I know that won't catch problems!). Have updated and ran in safemode every day since I installed it.

Have also ran and posted HiJackThis, Malwarebytes and GMER for look over, can post those again also have screen shot of error message but I cannot figure out how to post files here, looking . . . thanks in advance for any help!! colson

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#2 garmanma

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Posted 06 December 2009 - 04:48 PM

We start out using slightly different logs Please follow the directions here


Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

You will also be instructed to create a Root Repeal Log

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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