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IE, Chrome and connection to virus definition servers blocked


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2 replies to this topic

#1 alex gambler

alex gambler

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  • Local time:10:15 AM

Posted 04 December 2009 - 09:35 AM

Infected 2 days ago - the virus popped up a bogus anti-virus program and it took over my machine, blocked all browsers and all attempts at running anti-virus.

Re-started in safe mode with networking and had no luck - on Firefox was able to run.

Removed the hard drive, popped it to an external enclosure and was able to scan it from a clean machine using malwarebytes, avast and spybot.

Found a number of infections and removed them but even after re-installing the hard drive and booting, my access to virus definition servers, chrome and IE are still blocked.

Think I am still infected.


DDS (Ver_09-12-01.01) - NTFSx86
Run by Alan Gamble at 9:21:05.40 on Fri 12/04/2009
Internet Explorer: 8.0.6001.18828 BrowserJavaVersion: 1.6.0_16
Microsoft® Windows Vista™ Business 6.0.6001.1.1252.1.1033.18.2045.502 [GMT -5:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Windows\WindowsMobile\wmdc.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE
C:\Windows\System32\rundll32.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Users\Alan Gamble\AppData\Roaming\Google\Google Talk\googletalk.exe
C:\Program Files\eFax Messenger 4.3\J2GTray.exe
C:\Program Files\Google\Google Calendar Sync\GoogleCalendarSync.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Windows\system32\svchost.exe -k apphost
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Dell Network Assistant\hnm_svc.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\TUProgSt.exe
C:\Windows\system32\svchost.exe -k iissvcs
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Xobni\XobniService.exe
C:\Windows\system32\svchost.exe -k WindowsMobile
C:\Windows\System32\mobsync.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Mozilla Firefox 3.5 Beta 4\firefox.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Users\Alan Gamble\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe
c:\program files\windows defender\MpCmdRun.exe
C:\Windows\system32\wuauclt.exe
C:\Users\Alan Gamble\Desktop\HijackThis.exe
C:\Users\Alan Gamble\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Alan Gamble\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Users\Alan Gamble\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Windows NT\Accessories\wordpad.exe
C:\Users\Alan Gamble\Desktop\RootRepeal.exe
C:\Windows\system32\notepad.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Alan Gamble\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uStart Page = hxxp://mail.google.com/mail/?shva=1#inbox
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=1070918
uSearch Bar = hxxp://www.google.com/ie
uDefault_Search_URL = hxxp://www.google.com/ie
uInternet Settings,ProxyServer = http=127.0.0.1:5555
uInternet Settings,ProxyOverride = <local>
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: {A057A204-BACC-4D26-8087-36EE87E26986} - No File
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1
uRun: [Google Update] "c:\users\alan gamble\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [googletalk] c:\users\alan gamble\appdata\roaming\google\google talk\googletalk.exe /autostart
uRun: [pvpjblje] c:\users\alan gamble\appdata\local\eaxmxr\iklesysguard.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [<NO NAME>]
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [eFax 4.3] "c:\program files\efax messenger 4.3\J2GDllCmd.exe" /R
mRun: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] c:\program files\google\gmail notifier\gnotify.exe
mRun: [Windows Mobile Device Center] %windir%\WindowsMobile\wmdc.exe
mRun: [MSConfig] "c:\windows\system32\msconfig.exe" /auto
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe
mRun: [NvSvc] RUNDLL32.EXE c:\windows\system32\nvsvc.dll,nvsvcStart
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [Intuit SyncManager] c:\program files\common files\intuit\sync\IntuitSyncManager.exe startup
mRun: [QuickBooksDB19] c:\progra~1\intuit\quickb~1\qbdbmgrn.exe -n qb_alangamble-pc_19 -qs -gd all -gk all -gp 4096 -gu all -ch 64m -c 32m -x tcpip(broadcastlistener=no;port=55333) -ti 0 -ec simple -qi -qw -tl 120 -oe c:\progra~2\intuit\quickb~2\DBSTAR~1.LOG -y
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
StartupFolder: c:\users\alanga~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\dellne~1.lnk - c:\windows\installer\{0240bdfb-2995-4a3f-8c96-18d41282b716}\Icon0240BDFB3.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\efax43~1.lnk - c:\program files\efax messenger 4.3\J2GTray.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\google~1.lnk - c:\program files\google\google calendar sync\GoogleCalendarSync.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office11\EXCEL.EXE/3000
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~1\office11\REFIEBAR.DLL
DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - hxxp://mediaplayer.walmart.com/installer/install.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: {688BE617-B43E-4F2B-B693-991A48611E77} = 208.67.222.222,208.67.220.220
Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files\intuit\quickbooks 2005\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL
Hosts: 70.42.54.37 MSOExchange.MSO.local
================= FIREFOX ===================

FF - ProfilePath - c:\users\alanga~1\appdata\roaming\mozilla\firefox\profiles\d6t6cr0o.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.live.com/results.aspx?FORM=VE3D01&q=
FF - prefs.js: browser.search.selectedEngine - Live Search
FF - prefs.js: browser.startup.homepage - hxxp://mail.google.com/mail/?shva=1#inbox/121a0f4df41858fb|http://www.google.com/ig?hl=en&source=iglk|http://www.globalspec.com/MyGlobalSpec|http://www.hulu.com/the-tonight-show-with-conan-obrien
FF - prefs.js: keyword.URL - hxxp://search.live.com/results.aspx?FORM=VE3D01&q=
FF - component: c:\program files\mozilla firefox 3.5 beta 4\components\GoogleDesktopMozilla.dll
FF - component: c:\users\alan gamble\appdata\roaming\mozilla\firefox\profiles\d6t6cr0o.default\extensions\piclens@cooliris.com\components\cooliris.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\microsoft research\hdview for firefox\nphdview.dll
FF - plugin: c:\program files\photosynth\npPhotosynthMozilla.dll
FF - plugin: c:\program files\virtual earth 3d\npVE3D.dll
FF - plugin: c:\users\alan gamble\appdata\local\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\users\alan gamble\appdata\roaming\mozilla\firefox\profiles\d6t6cr0o.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp071303000006.dll
FF - plugin: c:\users\alan gamble\appdata\roaming\mozilla\firefox\profiles\d6t6cr0o.default\extensions\piclens@cooliris.com\plugins\npcoolirisplugin.dll
FF - plugin: c:\users\alan gamble\appdata\roaming\mozilla\plugins\npgoogletalk.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox 3.5 beta 4\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox 3.5 beta 4\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-12-3 64288]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-9-24 1184912]
R2 XobniService;XobniService;c:\program files\xobni\XobniService.exe [2008-12-15 46824]
S3 GoogleDesktopManager-110309-193829;Google Desktop Manager 5.9.911.3589;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-9-18 30192]
S3 Netaapl;Apple Mobile Device Ethernet Service;c:\windows\system32\drivers\netaapl.sys [2009-6-5 17408]
S4 QuickBooksDB19;QuickBooksDB19;c:\progra~1\intuit\quickb~1\qbdbmgrn.exe -hvquickbooksdb19 --> c:\progra~1\intuit\quickb~1\QBDBMgrN.exe -hvQuickBooksDB19 [?]

=============== Created Last 30 ================

2009-12-03 15:12:03 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
2009-12-03 15:05:21 0 d-----w- c:\programdata\Lavasoft
2009-12-03 15:05:21 0 d-----w- c:\program files\Lavasoft
2009-12-02 12:49:53 0 ---ha-w- c:\windows\system32\drivers\Msft_Kernel_LUsbFilt_01005.Wdf
2009-11-30 19:56:50 0 d-----w- c:\users\alanga~1\appdata\roaming\Malwarebytes
2009-11-30 19:56:45 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2009-11-30 19:56:44 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2009-11-30 19:56:44 0 d-----w- c:\programdata\Malwarebytes
2009-11-30 19:56:43 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-11-30 17:30:27 0 dc-h--w- c:\programdata\{CFBD8779-FAAB-4357-84F2-1EC8619FADA6}
2009-11-25 08:02:02 2048 ----a-w- c:\windows\system32\tzres.dll
2009-11-25 03:19:19 1399296 ----a-w- c:\windows\system32\msxml6.dll
2009-11-25 03:19:18 1257472 ----a-w- c:\windows\system32\msxml3.dll
2009-11-25 03:19:16 714240 ----a-w- c:\windows\system32\timedate.cpl
2009-11-18 14:17:10 0 d-----w- c:\programdata\NCH Software
2009-11-18 14:16:07 0 d-----w- c:\users\alanga~1\appdata\roaming\NCH Software
2009-11-18 14:16:07 0 d-----w- c:\program files\NCH Software
2009-11-11 16:03:23 0 d-----w- c:\users\alanga~1\appdata\roaming\Fuze Box
2009-11-11 15:59:55 0 d-----w- c:\program files\Fuze Box
2009-11-10 21:28:20 2035712 ----a-w- c:\windows\system32\win32k.sys
2009-11-10 21:28:16 351232 ----a-w- c:\windows\system32\WSDApi.dll
2009-11-06 14:53:13 0 d-----w- c:\users\alanga~1\appdata\roaming\IObit
2009-11-06 14:53:12 0 d-----w- c:\program files\IObit

==================== Find3M ====================

2009-11-06 19:48:12 86016 ----a-w- c:\windows\inf\infstor.dat
2009-11-06 19:48:12 51200 ----a-w- c:\windows\inf\infpub.dat
2009-11-06 19:48:12 143360 ----a-w- c:\windows\inf\infstrng.dat
2009-11-03 01:42:06 195456 ------w- c:\windows\system32\MpSigStub.exe
2009-09-29 16:13:27 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-09-10 17:30:12 213504 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-10 15:21:53 8147456 ----a-w- c:\windows\system32\wmploc.DLL
2009-09-10 15:21:07 310784 ----a-w- c:\windows\system32\unregmp2.exe
2008-11-27 12:33:40 174 --sha-w- c:\program files\desktop.ini
2008-11-27 12:25:12 665600 ----a-w- c:\windows\inf\drvindex.dat
2006-11-02 12:42:07 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:07 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:07 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:07 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2007-09-18 22:17:57 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 9:21:32.07 ===============

Attached Files

  • Attached File  DDS.txt   16.37KB   0 downloads


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#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
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Posted 18 December 2009 - 04:38 AM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log
Please do NOT post any logs as attachment unless you are unable to paste them directly in the Reply box.


Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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Malware analyst @ Emsisoft


#3 Elise

Elise

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Posted 23 December 2009 - 02:41 PM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic to be re-opened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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