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WinXP not booting up


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#1 Hawkeye4

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Posted 04 December 2009 - 02:55 AM

Gave my old AMD Athlon 1.7 gig computer to a friend, he's had it for a little over a week and already it's not booting up and only coming up with the screen that you can try booting up by going to Safe Mode and the other options.

Even clicking on Safe Mode sends it right back to that screen.

Now, he lives 400 miles away and if there's a simple fix, please let me know if I can explain it to him (he's not computer literate).

Before giving it to him, reformatted the HD, partitioned it and has the data on the secondary partition. Also had him try opening it up and check all cables going to the MB. Have Zone-alarm, AVG, Windows Defender and Spyware Blaster on it and all were updated when I left 6 days ago and it was running fine.

Thanks for any assistance!

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#2 Andrew

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Posted 04 December 2009 - 03:14 AM

Sounds like Windows is crashing and automatically rebooting (the default behavior.) In order to diagnose this, we'll need to stop it from restarting.

On the black screen that comes up, have your friend choose the "Disable Automatic Restart on System Failure" option:
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Then, the next time it fails, he'll get the infamous Blue Screen of Death. Have him write down the all the information that the BSOD shows (especially the part that looks like 0x000000(0x000000, 0x000000, 0x000000, 0x000000). This numeric code can tell us a lot about the specific problem that Windows is encountering and we can move forward with that info:
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Edited by Amazing Andrew, 04 December 2009 - 03:15 AM.





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