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Computer keeps freezing normally and before antivirus scans will complete. Cant start in safe mode.


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5 replies to this topic

#1 journay14

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Posted 03 December 2009 - 10:11 PM

I know just enough with computers to be dangerous and possibly ruin my computer, which is why I'm turning to you guys. I'll just give you all the details I can and hopefully you can sift through it to find the important stuff...

I had a virus not too long ago and it was recommended that I run ComboFix. That got rid of the major problem except that when I click on Google links it will still send me to a different site. I have to click the Back button and then the link again 2 or 3 times before I go to the right page.

I only ran ComboFix and deleted the files on my computer too. Other than that I didn't do anything else. Everything was fine for awhile.

Recently I had some problems after downloading some video and music files. My computer has started to freeze after a period of time and Internet Explorer will say it needs to shut down a minute after opening. If I ignore the message I'll get an "iexplore.exe - Application Error" message also trying to shut down Internet Explorer. I can still browse the internet though, as I'm typing this with the messages moved to the bottom of the screen.

The computer will freeze after running most programs (iTunes, Windows Media Player, etc.) for about 10 minutes or so. I ran ComboFix, MalWareBytes, Ad-Aware and nothing will finish their scans. Even if they do, the computer will freeze before I can opt to delete anything. I can't even delete my Temporary Internet Files without the computer freezing.

I don't know if this matters or not, but I can't start my computer in Safe Mode. I get a blue error screen and have to restart. Is there anyway to stop things from freezing and possibly even get back to the point where I only have to click a link one time to go to the right page on Google? Thank you!

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#2 Orange Blossom

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Posted 04 December 2009 - 11:36 AM

I am moving this topic to the Am I Infected forum where you can receive assistance for these issues. ~ OB
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 garmanma

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Posted 06 December 2009 - 04:35 PM

:trumpet:
We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
==================================

:flowers:
Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
--------------------------------------


:thumbsup: Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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why won't my laptop work?

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#4 journay14

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Posted 08 December 2009 - 07:22 PM

Ok here you go...

1. Root Repeal:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/12/08 17:19
Program Version: Version 1.3.5.0
Windows Version: Windows XP Media Center Edition SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xB28B3000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xBA652000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xAEFA4000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: Volume C:\
Status: MBR Rootkit Detected!

Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: c:\windows\temp\perflib_perfdata_90c.dat
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: c:\program files\kodak\kodak software updater\7288971\users\default\data\d0000000.fcs
Status: Allocation size mismatch (API: 512, Raw: 0)

SSDT
-------------------
#: 041 Function Name: NtCreateKey
Status: Hooked by "Lbd.sys" at address 0xba0f887e

#: 247 Function Name: NtSetValueKey
Status: Hooked by "Lbd.sys" at address 0xba0f8bfe

Stealth Objects
-------------------
Object: Hidden Code [Driver: ACPI, IRP_MJ_INTERNAL_DEVICE_CONTROL]
Process: System Address: 0x88d20f30 Size: 211

==EOF==



2. Win32kDiag.exe:

Running from: C:\Documents and Settings\Justin Journay\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Justin Journay\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...

Finished!



3. Log.txt:

Volume in drive C has no label.
Volume Serial Number is 9C57-1ED0

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/10/2004 06:00 AM 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/10/2004 06:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/10/2004 06:00 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ERDNT\cache

04/13/2008 07:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\ERDNT\cache

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ERDNT\cache

04/13/2008 07:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 07:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

04/13/2008 07:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/13/2008 07:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

04/13/2008 07:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Total Files Listed:
12 File(s) 2,576,896 bytes
0 Dir(s) 232,927,162,368 bytes free








That's everything you requested. Thanks again for your help!

#5 garmanma

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Posted 09 December 2009 - 06:22 PM

Status: MBR Rootkit Detected!
Hooked by "Lbd.sys" at address 0xba0f887e




Now that you were successful in creating those two logs you need to post them in our HJT forum There they will help you with the removal through some custom scripts and programs that we cannot run here in this forum

First, try to run a DDS / HJT log as outlined in our preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

If it won't run, don't worry, just give a brief description and tell them that these logs were all you could get to run successfully

Post them here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

The HJT team is extremely busy, so be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 journay14

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Posted 11 December 2009 - 11:32 AM

thank you for all your help!




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