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Infected with the alureon virus


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2 replies to this topic

#1 latinageek

latinageek

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  • Local time:09:08 AM

Posted 03 December 2009 - 09:44 PM

I ran a malware removal tool and it detected the win32 alureon virus. My cursor sometimes has a mind of its own and I am unable to control it. At various points I get pop-up windows come up randomly but not always. My laptop has 100% cpu utilization rates and I have to shut-down and reboot to get back to my programs.

Thank you for your assistance.

DDS (Ver_09-12-01.01) - NTFSx86
Run by imelda leal at 20:12:07.10 on 2009-12-03
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_10
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3062.1798 [GMT -6:00]

AV: System Defender *On-access scanning enabled* (Updated) {239A757D-262C-4DF9-A51E-4E28537CF7DC}
FW: System Defender *enabled* {AF6DD504-A916-498B-993F-3AFA99B055F7}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\dldoserv.exe
C:\WINDOWS\system32\dldocoms.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Google\Update\1.2.183.13\GoogleCrashHandler.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\system32\PSIService.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\TrustedID\Identity Theft Protection\agent\Bin\SanaSafeConnectWatcher.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\Event Agent\bin\spoolsv .exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\TrustedID\Identity Theft Protection\agent\Bin\SanaAgent.exe
C:\WINDOWS\system32\Event Agent\bin\services .exe
C:\WINDOWS\system32\Event Agent\lsass .exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\OEM02Mon.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\system32\KADxMain.exe
C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Dell 968 AIO Printer\memcard.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\ATT-SST\McciTrayApp.exe
C:\Program Files\TrustedID\Identity Theft Protection\agent\bin\SanaSafeConnect.exe
C:\WINDOWS\system32\Event Agent\bin\smss .exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\PROGRA~1\COMMON~1\AOL\120560~1\EE\AOLHOS~1.EXE
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\TrustedID\Identity Theft Protection\agent\bin\SanaMonitor.exe
C:\PROGRA~1\COMMON~1\AOL\120560~1\EE\AOLServiceHost.exe
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\imelda leal\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = about:blank
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: BrowserHelper Class: {8a9d74f9-560b-4fe7-abeb-3b2e638e5cd6} - c:\program files\sgpsa\SearchAssistant.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_B7C5AC242193BB3E.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Search Assistant: {f0626a63-410b-45e2-99a1-3f2475b2d695} - c:\program files\sgpsa\BHO.dll
BHO: Fast Browser Search Toolbar Helper: {fcbccb87-9224-4b8d-b117-f56d924beb18} - c:\program files\fast browser search\ie\FBStoolbar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Fast Browser Search Toolbar: {1bb22d38-a411-4b13-a746-c2a4f4ec7344} - c:\program files\fast browser search\ie\FBStoolbar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MsnMsgr] "c:\program files\windows live\messenger\MsnMsgr.Exe" /background
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe"
uRun: [EA Core] "c:\program files\electronic arts\eadm\Core.exe" -silent
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [DELL Webcam Manager] "c:\program files\dell\dell webcam manager\DellWMgr.exe" /s
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [KADxMain] c:\windows\system32\KADxMain.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [HostManager] c:\program files\common files\aol\1205605828\ee\AOLHostManager.exe
mRun: [AOLDialer] c:\program files\common files\aol\acs\AOLDial.exe
mRun: [AOL Spyware Protection] "c:\progra~1\common~1\aol\aolspy~1\AOLSP Scheduler.exe"
mRun: [dldomon.exe] "c:\program files\dell 968 aio printer\dldomon.exe"
mRun: [MemoryCardManager] "c:\program files\dell 968 aio printer\memcard.exe"
mRun: [Dell 968 AIO Printer Fax Server] "c:\program files\dell 968 aio printer\fm3032.exe" /s
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_07\bin\jusched.exe"
mRun: [ATT-SST_McciTrayApp] "c:\program files\att-sst\McciTrayApp.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [SanaSafeConnect] "c:\program files\trustedid\identity theft protection\agent\bin\SanaSafeConnect.exe"
mRun: [Event Agent] c:\windows\system32\event agent\bin\smss .exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [DLA] c:\windows\system32\dla\DLACTRLW.EXE
mRun: [SGPUpdater] c:\program files\search guard plusu\sgpUpdaters.exe
mRun: [FBSearch] c:\program files\search guard plus\SearchGuardPlus.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\imelda~1\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\docume~1\imelda~1\startm~1\programs\startup\pictur~1.lnk - c:\program files\sony\sony picture utility\volumewatcher\SPUVolumeWatcher.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\eventr~1.lnk - c:\program files\the print shop 23\Remind.exe
IE: &Search
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
Trusted Zone: internet
Trusted Zone: mcafee.com
Trusted Zone: motive.com\pattta.att
Trusted Zone: motive.com\patttbc.att
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/4/9/e494c802-dd90-4c6b-a074-469358f075a6/OGAControl.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {315B0BFB-2BD4-481B-80A3-A9B80727C61B} - hxxp://webiq005.webiqonline.com/WebIQ/DataServer/DataServer.dll?Handler=GetEngineDistribution&EDID={896A23A1-5821-4609-A6C6-6D5536C585C9}
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www2.snapfish.com/SnapfishActivia.cab
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.4.8.cab
DPF: {63F5866B-A7C5-40B4-9A89-0CCA99726C8D} - hxxps://secure.logmeinrescue.com/Customer/x86/RescueDownloader.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_10-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_10-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_10-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Notify: Event Agent - CustomEvents.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
IFEO: image file execution options - svchost.exe

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\imelda~1\applic~1\mozilla\firefox\profiles\1iaqq5tq.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.fastbrowsersearch.com/results/results.aspx?s=DEF&v=19&q=
FF - prefs.js: browser.search.selectedEngine - Fast Browser Search
FF - prefs.js: keyword.URL - hxxp://www.fastbrowsersearch.com/results/results.aspx?s=NAUS&v=19&tid={FA05EC3C-043E-9821-E1B6-C3D588D94BDA}&q=
FF - plugin: c:\documents and settings\imelda leal\application data\mozilla\plugins\npoctoshape.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\google\update\1.2.183.13\npGoogleOneClick8.dll
FF - plugin: c:\program files\mcafee\supportability\mvt\NPMVTPlugin.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R2 dldo_device;dldo_device;c:\windows\system32\dldocoms.exe -service --> c:\windows\system32\dldocoms.exe -service [?]
R2 dldoCATSCustConnectService;dldoCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\dldoserv.exe [2007-10-5 99568]
R2 SanaSafeConnectAgent;SanaSafeConnectAgent;c:\program files\trustedid\identity theft protection\agent\bin\SanaAgent.exe [2008-3-21 4937240]
R2 SanaSafeConnectWatcher;SanaSafeConnectWatcher;c:\program files\trustedid\identity theft protection\agent\bin\SanaSafeConnectWatcher.exe [2008-3-21 539160]
R2 System Event Agent;System Event Agent;c:\windows\system32\event agent\bin\spoolsv .exe [2007-12-8 102400]
R3 SanaSafeConnectDriver;SanaSafeConnectDriver;c:\program files\trustedid\identity theft protection\agent\driver\platform_xp\SafeConnectDriver.sys [2008-3-21 161304]
R3 SanaSafeConnectFilter;SanaSafeConnectFilter;c:\program files\trustedid\identity theft protection\agent\driver\platform_xp\SafeConnectFilter.sys [2008-3-21 29720]
R3 SanaSafeConnectShim;SanaSafeConnectShim;c:\program files\trustedid\identity theft protection\agent\driver\platform_xp\SafeConnectShim.sys [2008-3-21 27376]
R3 WOEM_3_2a;WinPcap Packet Driver (WOEM_3_2a);c:\windows\system32\drivers\woem_3_2a.sys --> c:\windows\system32\drivers\WOEM_3_2a.sys [?]
S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]
S2 gupdate1c9945ba99dd3fc;Google Update Service (gupdate1c9945ba99dd3fc);c:\program files\google\update\GoogleUpdate.exe [2009-2-21 133104]
S3 mam4410c;mam4410c;c:\windows\system32\drivers\mam4410c.sys [2008-7-30 24784]
S3 mam4410m;mam4410m;c:\windows\system32\drivers\mam4410m.sys [2008-7-30 25044]
S3 mam4410u;mam4410u;c:\windows\system32\drivers\mam4410u.sys [2008-7-30 52309]

=============== Created Last 30 ================

2009-12-03 20:39:40 90112 ----a-w- c:\windows\system32\WOEM_3_2awoem.tmp
2009-12-02 18:24:59 0 d-----w- c:\docume~1\imelda~1\applic~1\McAfee
2009-12-02 18:24:50 0 d-----w- c:\program files\McAfee
2009-12-02 16:34:21 0 d-----w- c:\docume~1\alluse~1\applic~1\Citrix
2009-12-02 16:29:40 0 d-----w- c:\program files\Citrix
2009-12-02 16:29:33 61224 ----a-w- c:\documents and settings\imelda leal\GoToAssistDownloadHelper.exe
2009-12-02 15:29:12 0 d-----w- c:\program files\hosts
2009-11-30 04:00:54 93360 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2009-11-29 16:44:40 0 d-sh--w- c:\docume~1\imelda~1\applic~1\System Defender
2009-11-29 16:44:39 0 d-sh--w- c:\docume~1\alluse~1\applic~1\WSDDSys
2009-11-29 16:43:32 0 d-sh--w- c:\docume~1\alluse~1\applic~1\ce59da3
2009-11-29 16:42:42 36742 ----a-w- c:\windows\system32\net.net
2009-11-28 19:48:12 0 d-----w- c:\program files\iPod
2009-11-28 19:48:08 0 d-----w- c:\program files\iTunes
2009-11-28 19:48:08 0 d-----w- c:\docume~1\alluse~1\applic~1\{755AC846-7372-4AC8-8550-C52491DAA8BD}
2009-11-27 20:14:27 0 d-----w- c:\program files\Search Guard PlusU
2009-11-27 20:14:27 0 d-----w- c:\program files\Search Guard Plus
2009-11-27 20:14:26 0 d-----w- c:\program files\SGPSA
2009-11-27 20:14:09 0 d-----w- c:\program files\Fast Browser Search
2009-11-27 20:14:03 0 d-----w- C:\users
2009-11-11 05:08:24 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2009-11-11 05:08:24 69632 ----a-w- c:\windows\system32\QuickTime.qts

==================== Find3M ====================

2009-10-22 09:19:04 5939712 ------w- c:\windows\system32\dllcache\mshtml.dll
2009-09-11 14:18:39 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-11 14:18:39 136192 ------w- c:\windows\system32\dllcache\msv1_0.dll
2009-08-13 02:51:56 88 --sh--r- c:\windows\system32\1016B4E3C7.sys
2009-08-13 03:32:57 2828 --sha-w- c:\windows\system32\KGyGaAvL.sys
2008-09-19 18:38:55 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008091920080920\index.dat

============= FINISH: 20:14:45.87 ===============

Attached Files



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#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
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Posted 18 December 2009 - 04:30 AM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results. Post both logs (no need to zip attach.txt).
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
Please be patient and I'd be grateful if you would note the following
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)
  • GMER log
Please do NOT post any logs as attachment unless you are unable to paste them directly in the Reply box.


Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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Malware analyst @ Emsisoft


#3 Elise

Elise

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Posted 23 December 2009 - 03:26 PM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic to be re-opened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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