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Unknown infection. Search results redirected, occasional 100% processor usage.

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3 replies to this topic

#1 zzoinks


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Posted 03 December 2009 - 08:25 PM


I spent a few painful hours at my inlaws house last night with no luck. Symptoms are as follows:
Occasional 100% CPU usage from two processes: rng.exe and NotifyAlert.exe (Might be unrelated, I uninstalled some Dell Support stuff and haven't seen this any longer)
Browsers (IE and FF) are redirecting search results to spam sites.

I'm out of the loop as far as good malware removal strategies since I thankfully haven't had any problems with any of my own PCs. I ran SUPERAntiSpyware and MalwareBytes, also installed Microsoft Security Essentials. Previously they had AVG 9 which was up to date, but didn't catch this. I've also tried rolling back to a previous restore point with no luck.

Here's the logs, any help would be appreciated!


DDS (Ver_09-12-01.01) - NTFSx86
Run by The Voleskis at 18:50:44.06 on Thu 12/03/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.510.121 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
C:\Program Files\iTunes\iTunesHelper.exe
m F Files\iPod\bin\iPodSeice.exe
C:\Program Files\Gle\Ge\GooToolbarNotioierier\GoogleToolbarNotifier.
rogram ilem Files\Internet Exploxplore.pxe
C:\Documents and Settings\The Vs\DesktoD\ddtop\dds.scr

============== Pseu Report eport =========

uSearch Bar = hxxp://us.rd.yahoo.com/customize/ycfaults/aults/sb/*http://www.yahoo.com/search/ie.html
uStart Page = hxxp://att.my.yahoo.com/
uInternet Cion Wiion Wizard,ShellNext = hxxp://www.e.com/mywom/myway
uInternet gs,ProxyOProxyOverride = *.local
uSearchURault) = ht) = hxxp:d.yahoo.com/c.com/customimp/defaultefaults/su/*http://www.yahoo.com
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: {549B5CA7-4A86-11D7-A4DF-000874180BB3} - No File
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\progra~1\yahooon\ommon\y.dsrvc.dll
BHOleGTogle Toolbar H {aa58 {aa58ed58-01dd-433-cf10377410577473f7} - c:\program files\\gogle\googletoolbar2.dll
BHO: Google Toolbar Notifier BHO: {af67d58-4638-b6f38ce6fa-ce66b5ad205d} - c:\program files\ggogllegoogletoolbarnotif4.r\5.4.4525.1752\swg.dll
BHO: SidebarAutoLaunch Class: {f2aa9440-6328-4933-b7c9-a6ccdf9cb c:\program files files\yahows\browser\YSidebarIEBHOHO:
FDD: {FDD3B846-8D59-4ffb-8758-209B6AD74ACo File
TB: {B
52B {BA52B914-B692-46c4-B636F905236F6F655} - No File
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: Yahoo!r:oolbar: {ef99bd32-c1fb-11d2-89271d4f88} -
uRun: [IncrediMail] ca~prinra~1\1\cred~1\bin\IncMail.exe /c
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [MoneyAgent] "c:\program files\microsoft money\system\mnyexpr.exe"
uRun: [DellSupport] "c:\program files\dell support\DSAgnt.exe" /startup
uRun: [Yahoo! Pager] "c:\progra~1\yahoo!\messen~1\YAHOOM~1.EXE" -quiet
mRun: [DwlClient] c:\program files\common files\dell\eusw\Support.exe
mRun: [Dell AIO Printer A920] "c:\program files\dell aio printer a920\dlbkbmgr.exe"
mRun: [REGSHAVE] c:\program files\regshave\REGSHAVE.EXE /AUTORUN
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [Nikon Transfer Monitor] c:\program files\common files\nikon\monitor\NkMonitor.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - c:\windows\system32\msjava.dll
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\progra~1\yahoo!\common\yiesrvc.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/3/9/8/398422c0-8d3e-40e1-a617-af65a72a0465/LegitCheckControl.cab
DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} - c:\program files\yahoo!\common\yucconfig.dll
DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} - c:\program files\yahoo!\common\Yinsthelper20073151.dll
DPF: {33564D57-0000-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {9CF28A69-7659-4C51-BFD5-9ADE19E19EC3} - hxxp://download.yahoo.com/dl/installs/bkm/prod/yregcfg.cab
DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - hxxp://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38091.622662037
DPF: {CAFEEFAC-0014-0002-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll
SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll, xlibgfl254.dll

============= SERVICES / DRIVERS ===============

R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-4-15 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-4-15 108552]
S1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-4-15 335240]
S2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-7-10 908056]
S2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-4-15 297752]
S2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]

=============== Created Last 30 ================

2009-12-03 23:44:48 274288 ----a-w- c:\windows\system32\mucltui.dll
2009-12-03 23:44:48 215920 ----a-w- c:\windows\system32\muweb.dll
2009-12-03 23:39:54 0 d-----w- c:\windows\system32\wbem\Repository
2009-12-03 23:36:58 0 d--h--w- C:\$AVG8.VAULT$
2009-12-03 23:36:58 0 d-----w- c:\docume~1\alluse~1\applic~1\avg8
2009-12-03 23:36:21 0 d-----w- c:\windows\system32\drivers\Avg
2009-12-03 23:35:13 0 d-----w- c:\program files\Norton Security Scan
2009-12-03 23:35:12 0 d-----w- c:\windows\system32\drivers\NSS
2009-12-03 23:35:07 0 d-----w- c:\program files\NortonInstaller
2009-12-03 23:34:57 0 d-----w- c:\program files\Dell Support
2009-12-03 23:34:51 0 d-----w- c:\docume~1\thevol~1\applic~1\ultra
2009-12-03 23:34:42 0 d-----w- c:\program files\Screensavers.com
2009-12-02 06:42:44 16736 ----a-w- c:\windows\system32\mucltui.dll.mui
2009-12-02 01:05:14 0 d-----w- c:\program files\Mozilla Firefox(2)
2009-12-02 01:03:40 0 d-----w- c:\docume~1\thevol~1\applic~1\Malwarebytes
2009-12-02 01:03:21 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-12-02 01:03:20 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2009-12-02 00:35:32 0 d-----w- c:\program files\SUPERAntiSpyware
2009-12-02 00:35:32 0 d-----w- c:\docume~1\thevol~1\applic~1\SUPERAntiSpyware.com
2009-12-01 23:58:48 0 d-----w- c:\program files\Microsoft Security Essentials

==================== Find3M ====================

2009-11-03 01:42:06 195456 ------w- c:\windows\system32\MpSigStub.exe
2009-10-21 04:08:54 3598336 ----a-w- c:\windows\system32\dllcache\mshtml.dll
2009-10-16 23:32:34 40000 ---ha-w- c:\windows\system32\mlfcache.dat
2009-09-11 14:18:39 136192 ----a-w- c:\windows\system32\msv1_0.dll
2009-09-11 14:18:39 136192 ------w- c:\windows\system32\dllcache\msv1_0.dll
2008-08-11 12:36:45 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008081120080812\index.dat

============= FINISH: 18:53:24.57 ===============

Attached Files

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#2 Buckeye_Sam


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  • Local time:10:53 AM

Posted 09 December 2009 - 12:49 PM

Hello! :(
My name is Sam and I will be helping you.

In order to see what's going on with your computer I will ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.

We need to create an OTL Report
  • Please download OTL from here
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Under the Custom Scan box paste this in

    %systemroot%\*. /mp /s

  • Click the "Quick Scan" button.
  • The scan should take just a few minutes.
  • Please copy and paste both logs back here in your next reply.


The next log will show us any hidden files that are present.

Download GMER from here:
  • Unzip it to the desktop.
  • Open the program and click on the Rootkit tab.
  • Make sure all the boxes on the right of the screen are checked, EXCEPT for ‘Show All’.
  • Click on Scan.
  • When the scan has run click Copy and paste the results (if any) into this thread.

Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.

Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


#3 zzoinks

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Posted 09 December 2009 - 09:50 PM


Thanks for the reply and the suggestions. I went over tonight and was greeted by a BSOD. None of the safe mode options will boot, not even safe mode with command prompt. The message doesn't list a driver, just 0x0000007e (0xc0000005, ...) with different variations on the remaining addresses. When trying to get into safe mode, the last file it lists is mup.sys. I can't tell if that's the problem or if it's the next file in line that's causing issues.

At any rate, I think my next step is to try a linux live CD and see if it's hardware or software. If it's software I'm just going to wipe it and start clean. If it's hardware, I'm sending them to dell.com!

Thanks for your time,

#4 Buckeye_Sam


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  • Gender:Male
  • Location:Pickerington, Ohio
  • Local time:10:53 AM

Posted 10 December 2009 - 08:56 AM

Well the redirections are definitely indicative of a malware infection. But it sounds like there's additional issues also.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.

Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


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