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#1 vickilz

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Posted 03 December 2009 - 02:07 PM

I am having trouble with my XP computer. When I do a search using IE or Firefox, then click on any of the links, I am redirected to some unrelated advertising site.

I have use Maleware Bytes, (free version) SpyNoMore (paid subscription) CCleaner, and McAfee Security Suite. I have run these until the results all come back clean. As soon as I get on the internet, I get hijacked again.

I'm hoping that bleepingcomputer.com can help me get my computer back on track. I am not very a techincal person, so I hope any help is in easy to understand and follow terms.

I am doing this initial post from work, so I do not have access to my problem computer right now.

Thanks.
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#2 boopme

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Posted 03 December 2009 - 03:43 PM

Hello let's do a couple more...
Please download TFC by Old Timer and save it to your desktop.
alternate download link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Now run SAS
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Then Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Post back the SAS and MBAM logs and tell me how it is running now...
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 vickilz

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Posted 03 December 2009 - 11:12 PM

Here is the log from SAS

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/03/2009 at 10:00 PM

Application Version : 4.31.1000

Core Rules Database Version : 4334
Trace Rules Database Version: 2188

Scan type : Complete Scan
Total Scan Time : 01:06:19

Memory items scanned : 468
Memory threats detected : 0
Registry items scanned : 7144
Registry threats detected : 3
File items scanned : 82087
File threats detected : 1

Adware.MyWebSearch/FunWebProducts
HKU\S-1-5-21-1755786246-910224747-346260183-1006\SOFTWARE\FunWebProducts

Rogue.WindowsPolicePro
HKU\.DEFAULT\Software\Softimer
HKU\S-1-5-18\Software\Softimer

Adware.CouponBar
C:\WINDOWS\SYSTEM32\CPNPRT2.CID

#4 boopme

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Posted 03 December 2009 - 11:15 PM

Hello, Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Still have redirects?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 vickilz

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Posted 03 December 2009 - 11:34 PM

Here is the log from MalwareBytes

Malwarebytes' Anti-Malware 1.42
Database version: 3290
Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/3/2009 10:33:02 PM
mbam-log-2009-12-03 (22-33-02).txt

Scan type: Quick Scan
Objects scanned: 120121
Time elapsed: 11 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\tdlcmd.dll (Rogue.Installer) -> Quarantined and deleted successfully.

#6 vickilz

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Posted 03 December 2009 - 11:46 PM

Yes, I'm still having redirects.

#7 boopme

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Posted 04 December 2009 - 12:00 AM

OK, I'm leaving now,but I'm suspecting this is an Aleuron malware. Run this next,see if things are better after it. It's a pretty long scan.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 vickilz

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Posted 04 December 2009 - 12:02 AM

Thanks. I'll probably run this tomorrow

#9 vickilz

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Posted 05 December 2009 - 07:10 PM

Here is the report from DrWeb

Process in memory: C:\WINDOWS\system32\svchost.exe:220;;BackDoor.Tdss.565;Eradicated.;
tdlcmd.dll;C:\WINDOWS\system32;BackDoor.Tdss.based.3;Deleted.;
atapi.sys;C:\WINDOWS\system32\drivers;BackDoor.Tdss.565;Cured.;
CouponPrinter.ocx;C:\WINDOWS;Adware.Coupons.34;Incurable.Moved.;
aolcinst.exe\core.cab\GTDOWNAO_106.ocx;D:\i386\Apps\App00577\comps\coach\aolcinst.exe;Adware.Gdown;;
aolcinst.exe;D:\i386\Apps\App00577\comps\coach;Archive contains infected objects;Moved.;

#10 boopme

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Posted 05 December 2009 - 08:48 PM

Looks like it was removed. Things good now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 vickilz

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Posted 06 December 2009 - 06:43 PM

So far it so good. I haven't been online much, but I have done some internet searches just to test things out and so far no redirects.

Thanks.

#12 boopme

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Posted 06 December 2009 - 06:47 PM

Ok, great! you're welcome. If alls good then...
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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