Moderators: Could you please move this topic to appropriate area, or please advise what I should do to gain assistance? Thanks!
On yesterday, I read a blog from Prevx regarding the "black screen" that is happening with a lot of Windows 7 and Vista users after running updates, etc (I run Vista). I thought this may have been my problem, as I have a 1.5 yr old monitor that just blacks out at will. I attempted to download the fix, directly from the blogsite, Prevx Black Screen Fix Blog and from that point, lost my internet connection (wireless), and could not reconnect.
The fix was an executible file, "fixshell.exe" with additional instructions to run "http://info.prevx.com/download.asp?GRAB=BLACKSCREENFIX", after download through the Task Manager. By the time I clicked on the download, the internet connection was lost. I called the support desk for Belkin (the wireless router) and LinkSys (the wireless adapter), and both said their components were operating fine after a few instructions.
When I hover over the network icon in the system tray I recieve this message: "The dependency service or group failed to start". I am also unable to do a Restore as all the Restore Dates have been wiped out.
When I click on the network icon to 'diagnose and repair', I receive this message: "Could not start diagnostic policy service on local computer. Error 5: Access denied." I get this also when I attempt to manually start the Diagnostic Policy Service.
I ran RegistryPatrol last night, and attempted to change the parameters of the DPS by creating a "Trusted Installer" user; all to no avail.
I unplugged the wireless connectivity and plugged the internet cable directly to my cpu; again, to no avail. No internet access. I am now getting this error message when I attempt to 'diagnose and repair': "Error 1114: A DLL Initialization routine failed".
A relative advised me to come here, download ComboFix and run it. I have since read that you do not recommend that, and though I've ran it, from a cd, nothing happened to fix or repair my issue.
I truly hope that someone is familiar with this issue and can assist me. I work from home, and this is causing me much anguish.
Edited by TheszEyz, 03 December 2009 - 01:48 PM.