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task manager will not load


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#1 rachelnv

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Posted 02 December 2009 - 11:23 PM

i can not get task manager to load no matter what i use ( CTRL+ ALT + DELETE, right clicking taskbar, or in the run menu). what can i do to fix it? my computer is running processes that i wish to cancel and that is the only way i know how to do it. please please please help

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#2 Budapest

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Posted 03 December 2009 - 12:42 AM

The task manager being disabled is often caused by a virus. Have you run your anti-virus scans?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 joseibarra

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Posted 03 December 2009 - 07:15 AM

Do you get a message that TM is disabled or does it just "not do anything" (launch)?

Navigate to c:\windows\system32 and make a copy of taskmgr.exe (call it rachelnv.exe) and then see if double clicking rachelnv.exe will launch TM.

Reduce the chances of malicious software by running some scans.

Download, install, update and do a full scan with these free malware detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

These can be uninstalled later if desired.

Please provide additional information about your system.

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste
the information back here.

There will be some personal information (like System Name and User Name), and whatever appears to
be private information to you, just delete it from the pasted information.

This will minimize back and forth Q&A and eliminate guesswork.

Edited by joseibarra, 03 December 2009 - 01:59 PM.

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#4 rachelnv

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Posted 03 December 2009 - 10:26 AM

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name HP
System Manufacturer Hewlett-Packard
System Model HP Compaq nc6000 (DP894A#ABA)
System Type X86-based PC
Processor x86 Family 6 Model 9 Stepping 5 GenuineIntel ~1594 Mhz
BIOS Version/Date Hewlett-Packard 68BDD Ver. F.0E, 4/22/2004
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name HP\Third Orb Tech
Time Zone Eastern Standard Time
Total Physical Memory 769.00 MB
Available Physical Memory 131.07 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.83 GB
Page File C:\pagefile.sys

#5 rachelnv

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Posted 03 December 2009 - 10:27 AM

it doesnt give me an error message or anything. hte hourglass will show up for a second and then nothing will pop up.

#6 rachelnv

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Posted 03 December 2009 - 11:03 AM

also, when i copied it and renamed it, it opened.

#7 joseibarra

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Posted 03 December 2009 - 01:48 PM

Well, there you go.

Your system is an infected :flowers: .

Thanks for the other info :thumbsup: .

Run the two scans (MBAM and SAS) as indicated and if there is still an issue, I would suggest some moderator here please move you to the Am I Infected forum where they can fix you right up.

Edited by joseibarra, 03 December 2009 - 02:00 PM.

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#8 rachelnv

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Posted 03 December 2009 - 02:41 PM

i used the scans and everything on my computer is working great!! thank you sooo much. i didnt know i could get my computer back to working that good. thank you again.

#9 joseibarra

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Posted 03 December 2009 - 04:29 PM

You did all the work :thumbsup:

You can remove the copy of taskmgr.exe if you want - avoid confusion some other day...

Edited by joseibarra, 03 December 2009 - 04:30 PM.

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.





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