Those darn Mal/fake bugs

I have a Mal/fake AV-AD bug that is repeating itself. It has added a new program called security tool. Can I remove this using the hijack log? Here it is. Webroot has advised it is quarantined but it keeps comming back.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:40:05 AM, on 12/2/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\TrojanHunter 4.1\THGuard.exe
C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
C:\WINDOWS\MXOALDR.EXE
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe
C:\PROGRA~1\RETROS~1\RETROS~1.1\RetroExpress.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\WINDOWS\system32\photo_id.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\DOCUME~1\ALLUSE~1\APPLIC~1\10998229\10998229.exe
C:\PROGRA~1\RETROS~1\RETROS~1.1\retrorun.exe
C:\PROGRA~1\MOZILLA.ORG\MOZILLA\MOZILLA.EXE
C:\WINDOWS\explorer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [UpdReg] "C:\WINDOWS\UpdReg.EXE"
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [BCMSMMSG] "C:\WINDOWS\BCMSMMSG.exe"
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.1\THGuard.exe"
O4 - HKLM\..\Run: [MaxtorOneTouch] "C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe"
O4 - HKLM\..\Run: [MXOBG] "C:\WINDOWS\MXOALDR.EXE"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [KernelFaultCheck] "C:\WINDOWS\system32\dumprep.exe" 0 -k
O4 - HKLM\..\Run: [RetroExpress] "C:\PROGRA~1\RETROS~1\RETROS~1.1\RetroExpress.exe" /h
O4 - HKLM\..\Run: [msci] "C:\DOCUME~1\LINDA&~1\LOCALS~1\Temp\200831294231_mcinfo.exe" /insfin
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [photo_id] C:\WINDOWS\system32\photo_id.exe
O4 - HKLM\..\Run: [Xbosehapaximiba] rundll32.exe "C:\WINDOWS\iverebanupera.dll",Startup
O4 - HKLM\..\Run: [Regedit32] C:\WINDOWS\system32\regedit.exe
O4 - HKLM\..\Run: [94747233] C:\DOCUME~1\ALLUSE~1\APPLIC~1\94747233\94747233.exe
O4 - HKLM\..\Run: [87250123] C:\DOCUME~1\ALLUSE~1\APPLIC~1\87250123\87250123.exe
O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
O4 - HKCU\..\Run: [ctfmon.exe] "C:\WINDOWS\system32\ctfmon.exe"
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [photo_id] C:\Documents and Settings\Linda & David\photo_id.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: ppctlcab - http://www.pestscan.com/scanner/ppctlcab.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {4CCA4E6B-9259-11D9-AC6E-444553544200} - http://h30155.www3.hp.com/ediags/dd/instal...tallMgr_v01.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1120099690515
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/shockwa...ash/swflash.cab
O18 - Filter hijack: text/html - {ed804b66-5be0-494b-9229-c10cdbda87fb} - C:\WINDOWS\system32\xwreg32.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Retrospect Express HD Helper (RetroExp Helper) - EMC Dantz - C:\PROGRA~1\RETROS~1\RETROS~1.1\rthlpsvc.exe
O23 - Service: Retrospect Express HD Launcher (RetroExpLauncher) - EMC Dantz - C:\PROGRA~1\RETROS~1\RETROS~1.1\retrorun.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe

--
End of file - 9742 bytes

I can see that a running process has c:\Docume\alluse ect. and the Docume repeats itself again in 04 - hklm\..run [94747233] ect and [87250123] but do I need to remove other things?

Hi, welcome to the BC Forums. My username is Raktor, and I would be glad to help you with your malware issues. I'd be grateful if you would note the following:

• Absence of symptoms does not always mean the computer is clean
• Please do not run any scans or fixes without my direction.
• Finally, stay with this topic until I give you the final 'All clear' post.

1) exeHelper
Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)

2) DDS

Please download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds.scr to run the tool.

• When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt
• Save both reports to your desktop.

3) RR
Please download RootRepeal.zip.
Save it to your Desktop. Alternate download links here or here.
Please print these instructions, you will not have an Internet connection!
If you have a 3rd party "unzipping" program...use it to open the zipped file...then skip to Step 5. Otherwise...

• Right click on RootRepeal.zip and select "Extract All"....
• Click Next on the "Welcome to the Compressed (zipped) Folders Extraction Wizard."
• Click on the Browse...button, then click on Desktop, then click OK.
• Once done, check (tick) the Show extracted files box and click Finish.
• Before running RootRepeal:
  • Disconnect from the Internet as your system will be unprotected while using this tool.
    Close all programs and temporarily disable your anti-virus, Firewall and any anti-malware real-time protection before performing a scan.
• Open the RootRepeal folder and double-click on RootRepeal.exe to launch it.
• When the program opens, click the Report tab at the bottom, then click the Scan button.
• In the Select Scan, dialog which asks What do you want to include in the scan?, check ALL the boxes.
  
• Click OK.
• In the Select Drives, dialog Please select drives to scan: select all drives showing, then click OK.
  The scan can take some time to finish. Do not use the computer while the scan is running.
  When the scan has completed, a list of files will be generated in the RootRepeal window.
• Click on the Save Report button and save it as "rootrepeal.txt" to your desktop.
• Close and exit RootRepeal
• Double-click on the file rootrepeal.txt... Notepad will open... copy/paste the file contents in your next reply.

Make sure to enable your anti-virus, Firewall and any other security programs you disabled.
Note: If RootRepeal cannot complete a scan and results in a crash report, try repeating the scan in "safe mode".

4) What You Will Need To Post:

• exeHelper log
• DDS logs
• RR log

Due to inactivity this topic will be closed.
If you need help please start a new thread.